I haven't even had my flight yet, and already my experience is negative. They don't reply to e-mails!! I have a very important question I have e-mailed them a week ago, and still no reply! They have totally different information on their confirmation than what the airline says, and I asked about that.
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We are looking into your case at the moment and I'm sorry that you hadn't received an email up until that point.
Kind regards, Sofia