For the first, small order in 2008, everything was fine; for the second order, in 2009,there were glitches with credit card approval and discount that were resolved by customer service; for the third order, this year, there was a credit card snafu, followed by a communication void: the credit card billing was listed under a different name, their order form and reply to my email query got caught in my spam filter, and they apparently did not know why the post office had not delivered my order.
After posting this review, I received two identical emails, one for each posting site, correctly revealing that the pills had shipped by registered mail and were waiting at the post office. These were caught by my spam filter but within hours, apparently aware that their messages were not getting through, they sent two additional messages that bypassed the spam filter to arrive in my inbox.
I received a phone call this afternoon with a request that I withdraw this comment from the website. The man said that none of the problems were their fault. When I pointed out that, for instance, I preferred not to have packages sent by registered mail, which was the source of the delivery problem, he said that other customers liked the registration. I replied that they could offer a choice, he then said that registration was needed for insurance. I started to reply but he cut me off, speaking loudly and at length. I hung up. They bill under different names to conceal their identity; when email containing order information has not been received by the client, why can't they use names that bypass spam filters?
It has been unpleasant and upsetting, so I won't be dealing with them again.
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