I love ordering from Amazon - and even when I've had a problem, they take care of it right away. Amazing company.
There were no markings on the outside of the package regarding do not use sharp objects to open box. I used a small blade to open the box and cut right into one of the cat treats I ordered. Meanwhile all of the air pillows were at the bottom with all 5 treats I ordered shoved up at the top. Not thrilled because I had to bag the treats so they wouldn't dry up.
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