Worldstores

Really quite annoyed..

So I ordered a desk and a chair from World Stores, payed £8 for next day delivery.. So the chair arrived next day but no sign of the desk.. I got in contact with World Stores who assured me it would be with me the following day.. So I stayed in.. Whilst waiting I received another chair, quite confused I signed for it and decided that I would contact World Stores about it when the desk arrived... So an hour later the desk arrived spent the majority of the day putting the desk and chair together.. Later on I decided to check my account to see whether or not World Stores had taken the money yet.. low and behold they had but they had taken twice the amount.. instead of £118 they took £236!!
Unfortunately it was too late to call the aftersales team so after being pushed way back into my overdraft I decided to wait till Monday.. To cut a long story short.. World Stores still haven't collected the Chair and they want to charge me £20 for the priveledge.. for an Item that I did not order and did not want.. I believe this is totally ludicrous and am currently seeking legal advice, DO NOT WASTE YOUR TIME WITH WORLDSTORES!

Update..
Reached a compromise with World Stores just waiting on my refund now...

Final Update...

It is the 3rd of August and I have been refunded finally closing the chapter on a very long drawn out process.

Friday, July 20, 2012

Reply from www.worldstores.co.uk

Dear Matt

Thank you for your feedback,I truly am sorry for the exeperience you have had in regards to your order.

One of our team members have contacted you and is resolving this issue for you.

Kind Regards
Prachi