User-friendly mail-order website.
Reassuring to read that the business is long-standing, a high-street shop that does mail order, not a warehouse on an industrial estate.
Reassuring voice over the phone who obviously knew exactly what he was talking about.
Brilliantly prompt delivery (free).
I ordered a pair of sandals a size too large, as I'd heard they were sized on the small side. I got them in record time, tried them, and decided I'd try the next size down after all, and to send back whichever I didn't want. Webtogs could've charged me a couple of quid for a full refund, as per their T&C, but didn't. They simply gave me a full refund, no quibble. No big thing, but much appreciated! And I spoke to real people every time.
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