Their products are good, and good value, and are always despatched promptly. However, when something goes wrong (e.g., wrong item sent, voucher code not honoured, etc.), the response is slow and seemingly unwilling.
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Thank you for your feedback.
I'm really sorry with the delay of our customer service team being in touch to resolve your query. We are currently having a high volume of emails in which our customer service team are working through them to resolve all customer queries promptly.
Apologies and regards,
myprotein.com Customer Relations Team