Tanya onlines profile

Reviews (5)

John Lewis

LOST faith in this company!!!

Shocking...errors left right and centre including damaged item and mega confusion getting replacement. No one seems to know what the other is doing- passed from pillar to post!
To date have never seen any paperwork showing proof of purchase- and if I get another pathetic email saying;
"Please do not hesitate to contact me if you require any further assistance."



Really bad service

Purchased online with 'We aim to despatch all orders within 2 working days' promise.
Items took 12 days to arrive...poor response from customer service with no explanation. Parcel finally arrived (delivered by flying courier on a Sunday afternoon with no apology) crushed and broken.
Gift Item boxes in a very sorry state .... Partial refund given.



Can't fault them- have shopped in H&B for years both online and in store. Only ever had one mishap when a product was out of date and they sent me a £10 voucher!. Worth mentioning Puritan's Pride are the American version of H&B (all owned by same company) and have identical products (packaging too). They are much much cheaper -even with postage and packing- if you are prepared to buy in bulk.


happy overall

Customer service usually very good. Sometimes cant connect to network in remote places (but friends on other networks can't either).
I have a good deal which means for £10 monthly (no contract) I get unlimted texts and 200 minutes (any network)
Can't find anything better!


A little confusing

I found the order process somewhat problematic. I paid via google &. I was told I'd receive a receipt email which I didn't get. On returning to the website I found my order was still in the basket- however the google order page said I had paid!
When I phoned cartridge save they said the problem was my Internet(ridiculous). She said no one had ever had this problem before. I politely advised her that this may confuse customers into trying to pay again and the system was not very user friendly.

Tanya onlines profile

profile image of Tanya online
Tanya online
Female, 1966
Croydon, United Kingdom