I bought a Kingston SSD and chose the free delivery, when I bought it there was 34+ in stock, 2 days later, the status still says "Goods Allocated", so it hasn't been dispatched yet. To make things worst, they took the money straight away, with no emails about any updates about my order. And the estimated delivery was 2 weeks, which is strange considering when I checked again there was 150+ in stock apparently.
I then phoned them up asking if I could just add the extra cash to upgrade it to the next day delivery, they said no, so I asked for a refund. After the refund was issued, I bought the same SSD again, but chose to pay the extra £8.98 for next day shipping.
GUESS WHAT?................... 2 days later, it still says "Goods Allocated" as the status, and now it says 400+ in stock, and of course no email about any update with regards to my order. WHAT A JOKE!
TERRIBLE!
Filled the online form, received the freepost bag the next day. And received the money in my bank account 24 hrs later after sending the phone.
Very fast and reliable service.
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Unfortunately, I am unable to see the details behind this from your review.
If you are still having problems with your order, please contact me at resolutioncentre@ebuyer.com with your order number so I can look into this further.
I apologise for any annoyance or inconvenience caused.
Kind Regards
Nikki
Ebuyer Resolution Team