I came across jAlbum when I was trying to create a gallery of images for a friend's website. In the past, I had tried to use Javascript to create something, but I'm no expert and it took me hours and hours, with rather flaky results.
I did a lot of research on the web, and tried out several different options. But nothing was as good as jAlbum. I've since used it in my galleries on one of my own websites at http://www.real-italy.com and I think the galleries look excellent.
The interface took me a while to get used to, and I did get lost a couple of times, but it was probably more a reflection of me than of the software.
Generally, I found this a good service. However, when I wanted to call with a question, I had to wait a long time and in the end I gave up. The order didn't go through, despite going through the security system, and so I had to call to clear up the problem. I don't think this was a problem of the company, though - I think that because I live in Italy, they required extra checking.
But the price and service were both good - just need to improve the number of people that can answer the phone.
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