Adorama

Unbelievable

Well to start, discussed with the salesman that I needed the light by the following weekend for a massive photoshoot. Agreed to pay rushed 3 day shipping, and thought everything was fine. Day before it was to arrive (I am from Canada and had to drive 4 hours to pick it up) I called because I hadn't received a tracking number. Turns out it was only sent that day! 4 days after I ordered it! Adorama did promptly refund my shipping money, which I thank them for. Then, today (two days before my big shoot) I drove for 8 hours on snowy mountain roads, spent 1.5 hours in customs and finally arrived home to play with my new toy. Well when I opened the box I started to get concerned. Everything was neatly laid out, however I could not find the light head (I ordered a photoflex constellation 3) which is the core of a lightsystem. Second there were no cords or tilt swivel. Then I opened up the bulbs. 2 out of the three $100 bulbs were broken! The one that wasn't had a cardboard cone, but theirs were missing. So here am I, 2 days til the biggest photoshoot of my life with clients flying in tomorrow, and no lighting. Not even a place nearby to rent lighting. It will be interesting to talk to customer service tomorrow. I gave them 2 stars for how they handled our first problem. I hope at least that part of the experience stays positive.

Tuesday, January 15, 2013

Reply from www.adorama.com

I was truly sorry to read that this was your experience, and would like to offer a sincere apology for the disappointment and frustration that was caused.

If you ever need support with any order from Adorama, you are most welcome to email me directly: helen@adorama.com

Helen Oster
Adorama Camera Customer Service Ambassador