Robbert Vervuurts profile

Reviews (23)

3 (HI3G Danmark ApS)

God kundeservice, dårlige butikker.

Jeg synes at 3's kundeservice er en af de bedste i verden, men deres butikker er lidt lige made. Det eneste du kan gøre der er afslutte et abonnement. Har du brug for at ændre noget, spørgsmal om din regning e.l., så skal du altid ringe til deres kundeservice.

Jeg kunne godt lide det hvis man kunne lave lidt mere i butikkerne, især om weekenden.

Tuesday, October 22, 2013

Reply from HI3G Danmark ApS

Hej Robbert

Tak for din ros af vores Kundeservice, og din feedback i forhold til 3Butikkerne. Jeg har sendt dit forslag videre til rette afdeling.


De bedste hilsner
Sophie

Lego

Great service when I found a piece was missing

I bought a box of Lego Star Wars and found out a piece was missing. Sadly, I didn't have that piece as a spare (it was quite special), so I went to the Lego website, where I found a form where you could write down if you were missing a piece.

I did this on Friday evening and got the missing piece in my mailbox yesterday! Without cost :D

Now, THAT's service!

Daniel Hofstad found this review useful

SmartGamer.nl / Mediaoffer.nl

Zeer tevreden met Smartgamer!

Op donderdag 19 juli een keytar voor Rock Band 3 besteld. Moest naar Denemarken verstuurd worden, dus verstuurde Smartgamer het met DPD. Op 19 juli was het spel zelfs ook al verstuurd!

Aangezien DPD niet op zaterdag werkt, werd het pakketje op maandag voor de eerste keer aangeboden. Helaas was ik toen net op vakantie en was dus ook de 2e poging niet succesvol. Daarna heeft DPD het afgeleverd bij Post Danmark (PostNL van Denemarken), waar ik het pakketje vandaag heb opgehaald. Was ik gewoon thuis, had ik het pakket dus maandag al gehad!

Ik ben erg tevreden met SmartGamer!

Newbalancesneakers

Do not purchase anything here! Based in China!

I bought a pair of shoes here, model 574 in grey/pink. Everything seemed legit, until I saw that the money had been sent to China. That's when I started to check out the website and found out that it is indeed located in China.

This directly rang some alarm bells with me, but I was just hoping for the best. Of course it went wrong anyway and I got the right model, but in the wrong colors.

After contacting the customer service (if you can call it a service at least, they are very rude), they told me that they were very sorry about the color, but the ones I ordered were not in stock. Seriously, what self-respecting company does this?! A normal company would have contacted me and told me that they didn't have it in stock, but I could wait for it. Or they would have offered to cancel the order. No, Newbalancesneakers.dk just sends you different shoes. Shoes are shoes, right?

The customer service offered me a discount for when I purchase with them next time, but no person in it's right mind would purchase here again in the future after something goes wrong like this.

I asked for my money back or the right shoes, but the answer was (and this is a direct copy of the COMPLETE email!) "we had said , this pair of shoes are out of stock, so we can not delivery for you again, thanks." No reaction whatsoever on my question about getting my money back.

I contacted my bank, because I purchased them with my Dankort (a Danish credit card), and they opened a dispute about this. All I needed to do was ask for a returnaddress. If they won't give it, I will get my money back through the bank (forced return). If they do, I have to return the products and then the company has to give me my money back. I will of course not pay the costs for the return.

I am going to do everything within my power to bring this company down. It looks like they randomly pick shoes off the shelves and send them. They just try to scam us.

Newbalancesneakers

Do not purchase anything here! Based in China!

I bought a pair of shoes here, model 574 in grey/pink. Everything seemed legit, until I saw that the money had been sent to China. That's when I started to check out the website and found out that it is indeed located in China.

This directly rang some alarm bells with me, but I was just hoping for the best. Of course it went wrong anyway and I got the right model, but in the wrong colors.

After contacting the customer service (if you can call it a service at least, they are very rude), they told me that they were very sorry about the color, but the ones I ordered were not in stock. Seriously, what self-respecting company does this?! A normal company would have contacted me and told me that they didn't have it in stock, but I could wait for it. Or they would have offered to cancel the order. No, Newbalancesneakers.dk just sends you different shoes. Shoes are shoes, right?

The customer service offered me a discount for when I purchase with them next time, but no person in it's right mind would purchase here again in the future after something goes wrong like this.

I asked for my money back or the right shoes, but the answer was (and this is a direct copy of the COMPLETE email!) "we had said , this pair of shoes are out of stock, so we can not delivery for you again, thanks." No reaction whatsoever on my question about getting my money back.

I contacted my bank, because I purchased them with my Dankort (a Danish credit card), and they opened a dispute about this. All I needed to do was ask for a returnaddress. If they won't give it, I will get my money back through the bank (forced return). If they do, I have to return the products and then the company has to give me my money back. I will of course not pay the costs for the return.

I am going to do everything within my power to bring this company down. It looks like they randomly pick shoes off the shelves and send them. They just try to scam us.

Foregames

Prima afhandeling

Ik heb recent een beeld bij ze besteld. Helaas had ik in mijn postcode 2 nummers omgewisseld, waardoor het lang duurde voordat het pakket bezorgd werd. Geen probleem, eigen schuld namelijk. Wel meteen Foregames gecontacteerd toen ik erachter kwam dat ik het fout had gedaan. Zij hebben mij prima op de hoogte gehouden (en ik hen ook) en dat telt zwaarder dan een snelle verzending.

Toen ik uiteindelijk het beeld openmaakte, kwam ik erachter dat er iets mis was met het beeld: op een bepaalde plek brokkelde er wat vanaf, een plek welke niet beschadigd kan zijn onder het transport, dus duidelijk een productiefout.

Ik wacht nu nog op antwoord van ze betreffende dit probleem, maar er is al contact opgenomen met de leverancier, dus ik zie het wel goedkomen.

Al met al een prima zaak! Ook de winkel in Tilburg is trouwens erg knus en sfeervol. Zeker een blijvertje voor mij!

Bergsala

Repaired my 3DS very fast

I bought a Nintendo 3DS in Holland, but when I got home I noticed the outer cameras weren't working properly.

I contacted the shop in Holland first, but they couldn't do anything for me, so I contacted Bergsala.
They told me to send the 3DS with a description of the problem and they would look at it. Sadly, he couldn't fix it in Denmark, so he had to send my 3DS to Sweden. Today, 7 WORK days after I sent it, I received it home again. I can see it's a completely new device, but it still had all my data!

Even though Nintendo does not have their own office in Denmark and/or Scandinavia, they chose a very capable company to do all the repairs for them. Great work!

One note (that doesn't influence the score): The DPD delivery guy just put the package in front of my door and rang the bell, after which he left directly. This is a no-go for an expensive device like this and I hope that Bergsala will reconsider their cooperation with this company. Or at least contact them about this (see the review about DPD on my profile).

DPD

Left the package in front of the door

I recently bought a Nintendo 3DS, but the outer cameras weren't working properly. That's why I sent it for reparation at Bergsala A/S. This went perfectly and I'll write a review about them as well.

DPD delivered my repaired 3DS back to me today. Around 10:30 this morning my doorbell rang and I ran as fast as I could, because I don't like to make people wait. It's not like we have a huge house or something, it took a maximum of 15 seconds.

When I got at the door, there was no-one visible through the glass. Just to check, I opened the door, only to see a package sitting on the door step. This was a package with my 3DS, just put there. There was no delivery guy in sight and it the van was also no where to be seen.

My only conclusion: He put the package there, pressed on the doorbell and ran to his van. Even if it was something worthless like a 50 Kr. t-shirt this would have been a horrible service. Thinking of the fact that now it was a 1300 Kr. device makes it even worse!

DPD, no thank you. I'll stick to Post Danmark.

Elgiganten.dk

Got my iMac fixed, only to get it back with a new problem

I got my iMac repaired about 1,5 week before Christmas and picked it up on "lille Juledag". As soon as I turned it on at home, I noticed that the screen was looking great, so I was very happy about that.

But also, at the same time, I noticed a "hissing" sound. After downloading some software, with which you can manually speed up and slow down the fans, I found out one of the fans (the CPU one) is hitting something inside my iMac, which generates the noise.
See it as if you put a playing card on your bike wheel to simulate an engine sound (everyone has done this as a kid).

Today, first day after Christmas, I called ELGiganten and the only option was that I would bring it in to the shop again. This is ridiculous, as it's something that can be repaired on-site, as long as you have the right tools for it.

First they break something and now I have to lose my computer again for about 2 weeks without it being my fault.

I was always thinking "ok" about ELGiganten, but this is just changing my opinion about the shop. Looks like I have no choice but to bring it back.

Reptilica DK

Great shop, good prices

I have bought here previously and I was very pleased. Recently I won a gift card and decided to go back and buy a lot of stuff. The prices are very reasonable and the sending is pretty quick, if you think of the fact that they are German and therefore send from Germany.

Customer service is fast too (used Facebook) and I love the bonus point system! Another good thing: Of the 100 grasshoppers, 98 were alive when they arrived! That's a record for me, as previous shops always had multiple dead animals.

Thanks! I won't forget this shop.

Yourhosting

Duur en onmogelijk om op te zeggen

Ik heb 2 jaar geleden, toen ik verhuisde, een domein gekocht om een blog op te starten en mijn familie op de hoogte te houden.

Na een paar maanden bloggen was het wel voldoende, dus schreef ik een brief naar Yourhosting met de vraag om na dat jaar de domeinnaam stop te zetten. Die is blijkbaar nooit aangekomen vanuit het buitenland en daarom kreeg ik een factuur in oktober 2010 voor een nieuw jaar. Bam, 26 euro.

Gebeld en gemaild, maar er was niets aan te doen "wij hebben immers al kosten gemaakt". Goed, kan gebeuren, dan maar voor een jaartje betalen.
"Ja", zei de meneer over de telefoon, "dit zal het laatste jaar zijn".

Afgelopen zaterdag: *Buhdum* Mail van Yourhosting, of ik even 26 euro wou betalen voor nog een jaar.

Ik weet niet wat er precies aan de hand is met dit bedrijf, maar ze communiceren niet met elkaar.

Heb ze natuurlijk meteen een mail gestuurd en wacht nu op antwoord. Ze kunnen zeggen wat ze willen, ik betaal dit keer niets.

Update: (Van 1 naar 3 sterren) Na contact te hebben opgenomen met Yourhosting, komen ze mij tegemoet en storten ze mijn geld terug (was automatisch incasso). Het "tegemoet komen" slaat nergens op, want ze zijn hier gewoon fout geweest. Maargoed, door de snelle reactie toch iets meer sterren behaald.

Friday, March 9, 2012

Reply from Yourhosting

Beste Robbert,

Wat een vervelende situatie. Gelukkig is het inmiddels opgelost en is je factuur gecrediteerd. We nemen je tip over interne communicatie ter harte bij de continue verbetering van onze dienstverlening!

Met vriendelijke groet,
Margriet
Yourhosting

Myphotobook

Perfect delivery and quality!

I ordered a poster of a photo I took on the 30th of August and received it today the 6th of September. Yes, that can go faster, but I chose for the cheap sending (49 kr) instead of the expensive one (99 I think).

They printed my photo on perfect paper and the quality is brilliant! I was honestly a bit afraid of the quality, as the program I used to send my picture (software they provided) made my image look very blocky.

All in all, I don't understand all those negative reviews (and that's not because of the Danish, as I can read and speak it ;).

Pixmania

Cheap and good shop, but don't buy here when in a hurry

I ordered a camera on Pixmania on Monday. It was sent on tuesday to Kastrup.

Apparently they chose a company that goes by foot, as the package takes multiple days to go from Kastrup to Århus, with a day of rest in Taulov.

These days a 1-day-delivery (ordered before xx:00, delivered next day) is so common, that it feels like a really long time before I finally get my package. I'm hoping it arrives tomorrow (will edit then), but it's clear that you shouldn't order here if you're in a hurry.

It's smart though that they send packages as if from another company, so they delivery guy doesn't think "aaah, Pixmania! That must contain some expensive stuff!".

This is a message to Pixmania: Find another delivery guy, even if it's Post Danmark, because this one is too slow.

When they change delivery company, I will easily give 5 stars, but for now it just takes one star away.

My ordernumber: CCL1218147398

Edit: In some weird way they delivered my package this evening anyway, even though on the tracking page it says it's still in Taulov...
Well, I'm a happy owner of a new company now :)

One thing: The camera has only one manual, and it's completely in French. It was not mentioned on the website that I was buying a French camera. Of course the software is in any language you want, but the manual is not. Luckily I found it online.

Steffen Viggo Brøchner, Olíver Jénsenand Aida Al-Jiburi found this review useful

Gamepimp

Ordered something with them through Pixmania

On the Pixmania website the product was in stock. It said it was sold by GamePIMP, no problem at all, so I ordered it.

After 6 days, I suddenly got a message from Pixmania that my money was gonna be refunded, so I called Pixmania to ask why.

They told me that GamePIMP requested the money to be refunded and the reason was that the product was not in stock. The Pixmania employee couldn't help me further, so I had to contact GamePIMP.

On the contact page they claim to answer emails within half an hour, it's now 2 days ago and still no answer.

Meanwhile, the product is still in stock on Pixmania (see screenshot) and on their own website.

The product I wanted to buy is "Halo Reach Legendary Edition" for the ridiculous amount of Dkr 19,27.
On their own website it's also in stock, but for a price that's 55x higher than on the Pixmania website, namely Dkr 1.099,-

I'm not resting before I have my game or a reasonable explanation of what's going on here. As a boycot I ask everyone here to order the "Halo Reach Legendary Edition" through Pixmania for Dkr 19,27, so they hopefully get the message SOMETHING is wrong.

@GamePIMP: If you read this, please reply to my email that I sent on monday or just send my products.

For the record: I'm naming Pixmania a lot in this review, they helped me great. I'm not referring to another company, but to the man-in-the-middle, because GamePIMP sells through Pixmania.

Edit (28-7): Until now I still have not received an answer and my second order of the product is canceled too. The product is still in stock on Gamepimp.dk. What a crappy company. "We aim to answer your emails within 30 minutes" my ass!

David Jensen found this review useful

FONA.dk

Bought an iPad2 on release date, with an error

Bought an iPad2 on release date (25 march), with an error, namely "Backlight Bleeding" (see image).

I went back to the shop I bought it in (Fona StorCenter Nord, Århus) around the 1st of April where they gave me a number of a guy in Fona Søndergade (Århus), whom I had to call and explain the problem.
He acknowledged the problem, and after that he put me on a list of reservations.

I have an "White iPad 2 16GB WiFi only" by the way.

Now, after more than 3 months of waiting, I still have NO new iPad 2. I tried contacting their complaints department (open until 14:00) yesterday at 12:45, but no one was there to answer my call, so I left a voicemail.

I also sent an email, but it's still left unanswered.

After more than 3 months of waiting for a replacement iPad 2, I'm getting pretty sick of it and am starting to think of taking more steps than just emailing and calling.

Leaving a review here is my first step. If it's not solved before Friday the 15th of July, I'm going to take further steps.

@Fona: Please PLEASE come with a solution! 3 months is rediculous! I even have the feeling that people who just want to buy one and are on the reservations list are in front of me? Isn't that a bit weird? Shouldn't the people with a BROKEN product come before people with NO product?!

Philips Danmark

Even though I had a right on my warranty, it was difficult to get

My TV started showing a vertical line from top to bottom on the left side of my tv, after 1,5 years of use.

As I bought it in Holland but live in Denmark now, I of course contacted Philips Denmark. They claimed, however, that I did not have a right of warranty. "Products bought in a foreign country have only 1 year warranty" is what they said.

I looked up the European law and found that, no matter where you buy a product, as long as it is within a EU country, you have the right of 2 years warranty.

I called Philips Denmark, but they didn't move. I called Philips Holland, where they told me that I indeed still had warranty. I called Philips Denmark, let them hear the recording I made of the employee saying I had the right on warranty, but still they wouldn't budge.

I called Philips Holland again, where my case came higher up in the system. After 4 days I got an email from a high employee in Philips Holland, who claimed he talked to Denmark and they should call me soon to set up a repair.

After 4 weeks of calling back and forth, I finally got confirmation that I was gonna get a repair.

Half way through June, my tv (with new panel!) started showing a blue spot. I called Philips to tell them that I had an error again, said I bought it in Holland on the 9th of July, on which the woman answered "oh that doesn't matter, you have 2 years warranty within Europe". So my complaining in February actually helped, as everyone gets 2 years now, not only Danish customers.

Because the first time was so terribly difficult, but the 2nd time very easy, Philips gets 4 stars from me. It just took some time to get the repair, but eventually it came.

Infocare

Super service

In february an error started to show up on my tv (a vertical line), after which I contacted Philips. It was a bit difficult to get it fixed, as I bought my tv in Holland but live in Denmark now.
The European law states that, wherever you bought the tv, as long as it is within the EU countries you have a right to 2 years of warranty.

After a few back and forth calls between Philips Denmark and Philips Netherlands, Philips Denmark gave me the repair.

Within a week after Philips agreed on repairing it, there was a guy of InfoCare calling me that the parts were in and that he wanted to make an appointment to do a "hjemmefix", so I did not have to part with my tv!

The guy completely disassembled my tv, replaced the panel and it worked like a charm. He must have been inside my place for about 3 quarters.

Perfect service!

Sadly enough, a blue spot started showing on the panel midway through June, so I called philips again who directly contacted InfoCare to order a new panel.
Today, 8th of July, the technician came to replace it. And again after taking good care of my tv, it works like a charm, without blue spots.

Great extra: My tv runs out of warranty tomorrow (2 years ago I bought it), but the panel has an extra 6 months warranty.

Nothing bad about InfoCare from my side!

Xboxhome

Fantastisch!

Snelle verzending, zelfs naar het buitenland als je wil.

Erg goede winkel, meer kan ik er niet over zeggen.

Bartsmit

Goede winkel

Aantal keer besteld en altijd was het product snel bij mij thuis.
Echter moet je het wel echt van de koopjes hebben bij Bart Smit, want doorgaans zitten ze gewoon aan de adviesprijs

Freerecordshop

Snelle verzending, zelfs naar Denemarken!

De communicatie mag net wat beter, zo ontvang ik geen mailtje als het product is verzonden.

Echter bestel ik vaak dingen bij FRS en laat ik deze naar Denemarken versturen, zeker gezien de prijzen hier in het koude noorden is dat mooi meegenomen!
Dat ze daarnaast maar 2,95 verzendkosten rekenen naar het buitenland maakt het alleen maar mooier!

Prima verpakt en snel verzonden. Ontvang mijn producten meestal binnen 3-5 werkdagen. Dit is dus naar Denemarken!

Prima!

Play.com

Great website, great prices

I'm gonna keep it short: This website is brilliant! It has great prices, all include sending from Great Britain, and quick sending.

It just doesn't get 5 stars because they are very difficult to contact. They do have a support on twitter, so it did get a bit better, but it still isn't perfect.

Amazon

Cheap products, good quality, quick sending

Compared to Denmark, Amazon is heaven when it comes to prices.
As a comparison: Super Mario All-Stars (Wii) costs 18 pounds (or 21 euros) with them, while it costs 250 Danish Kroner (or 35 euros) here.

I ordered 2 DVD boxes and the game from above. It got sent two days after ordering and arrived 4 days after sending. It came from England, so it was very fast.

Great company!

TDC A/S

Very difficult to contact and to get rid of

I bought a TDC contract for my cell phone in august last year, but in October I could get an iPhone at 3, so I wanted to cancel my TDC contract.

When I was in the shop, the guy told me I was signing a contract that could get canceled every month, but when I called them to cancel my contract, they said I was stuck with this contract for at least 6 months.

Of course I didn't agree with this and started calling, going into the shops and calling again.
The shops are useless. I went in there and I got the same answer over and over again: "No, we can not do anything about that here. You will have to call the customer service."

On the question of "what CAN you do in a shop then?" they had no answer.

So, I called in October to cancel my contract and the guy changed it to a monthly contract and directly canceled it. November 7th I would get my last bill.

Jump forward to January and I have 2 warning letters and 2 unpaid bills. I start calling again "no sir, you can do that in the shop". So I went to the shop, "no sir, you have to call customer service for that".

I was being sent from one to the other and back again. In total I have spent up to 5 hours (if not more when you count the travel time to the shops) trying to cancel my contract. In between I even got a letter that said "Thanks for staying with us! As agreed upon we extend your contract". Seriously, WTF?!

When asking for some kind of compensation (I also take Home Trio from them), they couldn't help me because it says in their Terms and Conditions they can't give any compensation for time lost waiting for them.

I recorded one conversation, but first I got a 29 minute wait (have proof, will use it if it gets annoying again when canceling Home Trio).

I would love to get some answer from TDC on this subject, because I'm losing trust in them.

Wednesday, February 9, 2011

Reply from TDC A/S

Dear Rvervuurt,

I'm not familiar with the details of your specific case, so I cannot say with any degree of certainty, but you may have bought a subscription plan with a 6-month contract (standard for most of our products). If you e.g. buy a mobile phone on a 6-month contract, part of the contract includes payments on the subsidised phone price; consequently, you cannot cancel the contract until the end of the 6-month period.

If you'd like, I'll take a look at your specific case if you'll be so kind as to e-mail me your account details and your mobile number; this will give me a chance to provide you with more detailed and satisfactory answers to your questions. The address is thomaswandahl(at)tdc.dk.


Sincerely,

Thomas Wandahl
Customer Service Manager at TDC

Robbert Vervuurts profile

profile image of Robbert Vervuurt
Robbert Vervuurt
Reviewer
Male, 1988
Aarhus, Netherlands

About

My name is Robbert and I edited this text on the 4th of January 2012 in Firefox 9 on Mac OS X.7.2