Sarenza

Absolutely shambolic

On the 16th of Jan I bought a pair of shoes from this site.

5 days passed and no email to confirm dispatch, as promised. So I emailed to see what was happening.

Reply says they are experiencing delays in delivery. No suggestion of how long these delays may be; and worryingly the option to cancel my order if I wanted.

Well I wanted to take delivery of the shoes I'd bought - so I didn't cancel and asked how long they thought it might be...

That evening I get a refund for the shoes with no explanation as to why. And apparently it takes up to 4 days for the money to reach my account. Getting on for two weeks they've had my money.

Then soon afterwards a message from customer service to say delays were only a few days but unfortunately my order has been cancelled because the shoes "you were interested in" were sold out.

Now I'd bought these shoes; they were advertised as available in my size. I'd shown rather more than interest - they were mine! or so I thought.

I've made a complaint about this but so far no reply. It does leave me wondering if this isn't a scam. I have absolutely NO confidence in this tin-pot operation now. none. whatsoever.

Steer clear shoe-fans!