I am contacting you about my order which was a xmas present and which we still have not received. The above order was placed on 8th December and I was advised by Amazon that the item would be delivered between 12 - 16 Dec.
It had not arrived by 22nd and I emailed Amazon who said you would be in touch. Nobody contacted me.
24th Dec I rang your customer services and I was assured that Royal Mail had a backlog, but would deliver by that afternoon.
The item still hadn't arrived by 29th Dec and I went to check at my local sorting office and there was no sign of the item. I checked on your website that the game was no longer available
I then phoned your customer services again and was told by another representative that he had been told, that all items would be delivered
by New Years Eve. When I advised your colleague that the item was out of stock according to your website, he still insisted that the game would be delivered by New Years Eve because my order had already been processed.
Your colleague also said that Amazon had given me false information and that your company does not know what Amazon is telling your
customers. Really ! I have already expressed my concerns to Amazon.
I requested a refund on postage and packing as the item was supposed to be for Christmas and I was told it was not possible.
I could apply for a "Lost in the post" and would receive a refund. Your terms and conditions state that:
We will debit the payment from your chosen method of payment at the time we despatch your goods.
Well you have had my money for 6 weeks now, you have not bothered to contact me once and when I have contacted your company, your
'service' as been appalling. What does your website say about you......?
It's our burning desire to source the most innovative contraptions from all over the world. Which is simply splendid. In fact, as you'll discover, we've something for every eventuality and any number of tricky situations.
So what I expe
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