I have placed my order over a month ago. I have received different updates from different customer reps - first my glasses weren't in stock (which wasn't known when I placed my order), I then send an email asking for some sort of discount as I have been waiting such a long time. I got the discount, 10% off my next order, which is a nice gesture. Then I received an email stating that my order got damaged in transit and they had to be ordered again. I was not amused at all to say the least. I sent another email asking for a partial refund. A few days ago I received a reply saying that my order wasn't actually damaged in transit, and I should receive my glasses this week?! Ermmm??
Not happy at all. I will never use their service again, unless they offer me a (partial) refund.
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