SmartBuyGlasses UK

Will not use again, not very reliable.

I have placed my order over a month ago. I have received different updates from different customer reps - first my glasses weren't in stock (which wasn't known when I placed my order), I then send an email asking for some sort of discount as I have been waiting such a long time. I got the discount, 10% off my next order, which is a nice gesture. Then I received an email stating that my order got damaged in transit and they had to be ordered again. I was not amused at all to say the least. I sent another email asking for a partial refund. A few days ago I received a reply saying that my order wasn't actually damaged in transit, and I should receive my glasses this week?! Ermmm??

Not happy at all. I will never use their service again, unless they offer me a (partial) refund.

Wednesday, June 08, 2011

Reply from SmartBuyGlasses UK

Hi Sylvia,

I'd like to personally apologize for the service you've received so far.

The status is that your order is in perfect condition, and was sent from our Distributor office on June 7. The tracking number will be sent to you later on today or tomorrow.

We are actively investigating why the message about damages during the transit from our Italian suppliers to our Distributor office was sent to you erroneously. This should not have happened.

Again, I would like to apologize for any inconveniences caused by this confusing situation. We are taking active steps for prevent this from happening again.

As promised, discount amount will be refunded back to your account.

Best regards,

Samuel, SmartBuyGlasses