Probably the worst example of customer service I have ever experienced. My card was charged for goods which were supposedly in stock - then I got an email sying out of stock but due in 5 days. When I chased it up, after several attempts and 3 weeks they said the goods had finally come in and were being despatched that day. Then nothing for 10 days. After more repeated emails chasing my order they admitted that the goods had not been despatched and they had no delivery date. I asked for a refund and they promised they would issue one. 3 weeks later I am still waiting.
Emails from this company are anonymous, nothing has anyones name on it and there is no sense of accountability. There are no phone numbers given either. So far they haven't even apologised for the inconvenience.
I too have raised the matter with my credit card company to get the funds taken back.
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