First Class Service. I have used Totem Hobbies for 3 FMS plane orders and 1 Spectrum DX8 transmitter order all have arrived perfect and can say 100% happy. Great prices and Great Service will use again and again. Keep up the good work
I made 2 orders from kings Lynn models, total just under £500 including an fms p51 model that arrived damaged and a battery that was not the correct spec for another model.
from my first part of the order the battery in it was recommended by kings Lynn for a plane I was ordering, however when I received it the burst rate was not correct for the model as stated in manual so I returned at my own cost not wanting to cause too much of a fuss. I was told that once received back I would be contacted and a refund processed. This did not happen even after a 5 working day period it had been received back. I did not press this as I had decided to return a damaged plane received in the second part of my order.
The plane after opening I discovered was damaged as the wing was a tight fit in the box and at some point in store or in transit had been knocked and broken this is something I could of fixed but I decided to return. the glue in the box was also no use as it had gone solid. I contacted kings Lynn and spoke to the owner who was clearly not happy I was going to return the plane as I had not contacted them on day of delivery about this but 2 days later. distance selling gives me 7 working days to return for a full refund and I pointed this out. They said they would not collected i would have to return and even thou this was a massive box they would only cover part of the return costs. this I know for fact is against 7 days distance selling regs as my work is producing and maintaining business web sites, but i said nothing to keep the peace.
Distance selling states that if an item arrives damaged it is the responsibility of the seller to collect and cover all return costs. kings lynn models are in breach of these regs.
I then returned the plane and this was the start of what I consider very bad after sales customer relations. It started when I called the day after I checked they had received the return and being told to call back as they were too busy to deal with me . he would check the plane over that evening and for me to call again in the morning (to check the plane would of taken 5 minutes only) I also explained it would be very difficult for me to call the next day however they just did not want to deal with me. so I decided to call the following morning only to then find he was not even there. I was told he would be in later that morning. I asked why he had said to call back in the morning when he must of known he would not be there to be told what i thought was an excuse. I was past talking to the new guy rather than someone dealing with me who had been there longer. The new chap told me he would get the boss to call me as soon as he got in and also agreed he understood why I was annoyed I spoke to him in a civil manner as I understood it was not his fault. over an hour and half later nothing so I called again to be told he was now in but doing a sale. I asked to wait on hold but was told no as they wanted to do more sales on that line. BUT WHAT ABOUT ME! surely looking after an existing customer is just as important. I was also told he had not checked the plane as promised at all. he would look and inspect then call me back. I was not happy at all about the 2 broken promises and said I would consider leaving reviews such as this if I was not dealt with soon. no thought was given to how easy or hard it was for me to call them again.
eventually that day I did speak to him after calling yet again in the late afternoon as no one had still called me back and I believed he did then finally refund my card, so I went away. (in these days of company's going bump I don't like being fobbed off regarding a refund and having promises broken when I have paid with a debit card)
today I called again to make another order putting this behind me and was told sorry we have been told not to deal with you again because of my complaint and how I spoke to there staff. I am shocked!
yes I was annoyed and yes I gave their staff some grief, but if I had been dealt with in the correct manner and if they had not made false promises, if they had looked at my plane when stated, if he had been in when I called at the time he told me to call, if they had ever called me back just once. none of this would of happened. I did nothing but complained about there lack of professionalism. and be a nuisance until I was dealt with. I did not shout or swear at anyone. I wanted to be dealt with the importance as if I was placing an order and not ignored . it would of taken him 5 minutes to deal with my return but clearly if you are returning an item you are not important.
on a side note. I have sent in the past various email questions relating to placing orders and other subjects. I have never received a reply for any of my questions. and note the review below mine stating the same.
I would advise people to shop else where. when I asked why I was dealt with this way the answer was they were too busy and new orders came first. you would think they would look after existing customers better than this. I did not get a proper apology for there broken promises.
I believe a copy of my review is sent to kings lynn models lets see if they can be bothered to reply ?
not a happy person
rushed a booking as website said only 5 rooms left book now. booked and when booking i was charged more as website then stated low availability so you have now been charged an even higher price.
following day i looked to see how many rooms now left and found same holiday hundreds cheaper and no statement saying only 5 rooms left.
i would not of booked and feel tricked into rushing into it. now i have a bad taste in my mouth and feel site miss led me and gave miss leading info.
i run my own business and belive in keeping customers happy to gain repeat custom. this in my book is not how its done. pitty not covered by distance selling
i have sent my details as requested and will wait to see if anything is done. i will update this review in a few days
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