I bought many shoes from them and returned some of them, including a pair of $39.99 shoes. However, the company only refunded $29.99. I tried to contact them many times but never heard back from them.
Never ever use hotwire again!!!
I booked on hotwire to get one night of stay. The order was confirmed and I was charged. However, when I arrived the hotel, there was NO ROOM!
Spent 1 hour on phone with hotwire but they admitted that their system had problem and kept booking the same overflown hotel. They failed to book any room to me and asked me to find a hotel of similar level myself. They said they would refund the charge of my order as well as reimburse my hotel stay because it is their fault.
However, after my stay, I spent the whole week to communicate with them on the refund and reimbursement. Nothing has happened and a new customer representative doesn't even honor what they promised before!
The charge is still not refunded and not to mention the reimbursement! Terrible terrible company. I am going to report its bad service to BBB very soon.
To Fatwallet: please publish my review because it is a real experience. I have all the email communication and order numbers to prove what has happended.
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