Alexandra

Diabolical customer service system always "down"

Outrageous!!

Who would have thought that ,me, an individual ,ordering some clothing, then returning items that were not required any more ,inside the statutory return date would be so diabolical and they are a shambles!

2nd rate internet site, I will never be back. Since 2002 I have bought items on the web and have never met such inferior people/company.

Yet, they take the money quick but then 3 emails and 2 telephone calls and 6 weeks later I am still not refunded.

I was asked to resend all my credit card info over the internet in an unsecured ordinary customer service email as I was informed their system was down, and that was 14 days ago and no refund came. So rang the 0845 number AGAIN.

The 0845 tel line keeps you on hold for 5 minutes and then the customer service rep person starts saying they charged me return cost for post even though I paid for return post MY SELF! I said wait a minute there, charged me? I paid for a tracked service myself to make sure it was received. Oh sorry about that we have taken £7.19 off your refund, the refund that never was!

**** so angry at my money being taken, and services they fake that I used? This is illegal am sure, Ive given all my cc info on the email then I have just given it all again on the telephone!

Extra info that makes this more personal:
I wouldnt mind so much if I could lose £60, but I was buying "workwear" for a carers job I was due to start as am a single mum on jobseekers and that was a whole weeks money the job fell through in the end , as I wasnt able to work the shifts due to childcare, and so that is why the items went back unworn.

Now am in tears of frustration, dont know who to call next and who to believe, as I feel as though I have lost the money and find out they have taken off charges I didnt even accrue and palmed me off again with promises of the refund going in .

I will stick to well known sites in future.

P4D | Parcels for Delivery

useless ,hopeless words cant convey how bad they are

Shower of Total Idiots, lost my SENT TO someone at ebay parcel ,and took days to reply to emails and although they paid YODEL on my behalf, no one seems answerable at P4D. I then got to "prove" indeed they LOST the item that I am sitting here thinking that I should contact the BLOODY POLICE myself and report YODEL for theft of my item that mysteriously got collected then vanished into thin air. This 3rd party company run by a couple of AMATUERS should be avoided at all costs.. USE collect my parcel ! Pay them directly.Never be so daft as to think you will " save a few bob" as I did.

Very amusing story anyway...the person who pinched the item I had wrapped was in a brand new Dyson box...my new one had been in it was A BROKEN DYSON and the buyer was a repairer to break and repair to his hearts content and so the thief will open the box to my new dyson...and find a crap old broken up thing that does not work

Maplin

loved it but some items are overpriced

Enjoyed looking at the items on the website, and found some interesting items over xmas last year for my children. Couriered quickly and simple website to use. Some of their items were too expensive but the sale was not bad.

Myhermes

myherpes "couriers"? eh, ex cons more like

Why do companies use this mob? My leather purse from Debenhams was shoved roughly through my front door and scraped the leather, I was home as well but he didnt even ring my doorbell!!

Next time, he dumped my parcel in my wheelie bin but did not tell me ,he had not 'carded' me I had complained to Dorothy Perkins as the website showed tracking "left on porch ", i explained the item was not there when I got home, there aint no porch here??? am a scottish person, its a gardenpath and a front door! Or words to that effect and wasnt until a week later I " found" said clothing parcel in the lawnmower storage box and the bag was filthy the clothes were ok though as had been well wrapped.

This guy is a complete diddy who works locally with the deliveries. Looks like he was Quasimodo in a previous life, with the IQ of a turd.

I dread to think what other companies are using this shower of nobheads now, please amazon stick with the queens own royal mail carriers or use a pigeon LOL!

collectmyparcel.com

Brilliant company

I have used them before, and unlike other rivals, you reach a real person when you email! I had inadvertantly booked something but needed to cancel the uplift as soon as I realised my error I emailed, a person had contacted me and was great, and within 30mins the paypal was reversed and job cancelled.

I have every faith in them when I use the as the 3rd party to take a parcel , mainly a small 'ebay sold item' in some sort of chunky box.

Rather than the negative experience, of seeing myself in the past, cart a cumbersome box to a mobbed post office where nosy patronising staff ask "whats in it and is it worth more than £46pounds?" and sniff about like the parcel police ....whilst queuing bored adults with ill manners snort and sigh loudly and mutter 'godsake', under their breath, the complete opposite happens when you choose CMP!

You enter your basic details and state whats inside and its value and so on then a date for collection and then payment, your parcel number is right there on-screen and your labels, and they even have a facility to add the recipients email address so they too can tap in the tracker number and see when to expect delivery.

Flawless and painfree and if you have no car or a bad back or are housebound for any reason, it cuts a few corners for you!

Happy Customer found this review useful

Yodel

BADLY LET DOWN

I had used them BEFORE the name changed when they were DHL, no negative experiences with but with the merged and HDNL/DHL/ Yodel, you send items they never arrive .I like my collection driver I would shag him hes not bad looking lol but they always lose stuff from the depot in strange circumstances.

in maybe 7 out of 10 cases, arrives anywhere in UK next day or two but a poor percentage go missing....sort your selves out am only using PO in future!!

Nightfreight

bollo**s to be frank!

I recently purchased a medium sized/one man to handle item and the retailer sent me email saying "your item has now been dispatched, your nightfreight tracking number is ..... please click here to view the tracking".

THEREIN LIES THE PROBLEM! The website looks fake, there is no access to "public users" to track an item, you have to sign up for a business account, wtf, it simply asked me for my postcode to locate my 'nearest depot'. I assumed I was to call and quote my tracking number so I rang the landline number which was displayed on the Saturday afternoon .Who picked up? A skanky sounding trampy doped up man he said he was a security guard ,and there was no one there. WTF is he doing answering customers calls? What sort of second rate shit are we talking here? If he wasn't there maybe his dog would answer it next?

It is day 3 since I got the email off the retailer so I am going to call them directly and ask the retailer where my fkn item is! Shambles!!

Goofbay

cool site if you hate ebay and want to work a flanker

good for sniping and detective work at ebay, but asks for donations , its ok for what it is, ie sends a reminder that you been outbid 4 days after the auction has ended lol

Hollandandbarrett

good and bad

Good online shopping, quick and discounts were honoured. Worryingly, a lot of supplements do not list possible serious side effects, herbs aint always safe, and web definitions are a bit short and sweet for example chromium supplements cited as aiding weight loss etc, unlisted with side effects of which there were many and it worries me that some supplements can be detrimental as it can badly interact with ie antacids ibuprofen and insulin ,and a lot of prescribed meds and you should possibly consult a pharmacist ,most are happy to help, but they dont work in h&b!! so for a store that sells some possibly toxic tabs, no one even monitors the quantity nor has a consultation room. pop to boots and ask their advice before taking a couple of tubs home if you are worried about a medical condition, see a dr, this is an alternative/complimentary health food shop after all, not intended to replace chemist shops or a gp!

thomas found this review useful

Adtrader

sometimes useful

have to say middle of the road good and bad...good as free for you to sell bits and pieces with pics...free tel number forwarding so your own number is secret, bad as adding some extras like being able to email a seller is £1 extra. i have had a totally muted response and no one rings, people are too lazy and a lot of timewasters wont contact you as forced to speak to you and haggle on the tel, most people are geared to email and lazy! if you ring an adtrader ad you are prob going to get the item for sale as its very slow , but the worst aspect was selling my old telly as posted on the web but it was the NEXT week when 5-8 people rang the day it went to print, as they had the actual paper mag and had just seen the ad by which point tv was sold and online ad was cancelled but mag reading respondants still got in touch, annoyingly!

BestPet.co.uk

good stuff

this is a good company to order from the vet products are a good price , and they issue private prescriptions for pets as well as foods proper items the vet sell and specialist things for your pets health and wellbeing ,saves a trip to a local vet to pick these things up

Semichem Ltd

its ok for some stuff

it is like the pound shop but some items are brand names and slightly cheaper so worth a look , they stock some pleasantly cheap perfumes if in a hurry for a last min gift! they arnet actually a chemist and dont do prescriptions but there is a couple of otc mild meds for sale.

Kwik Fit

ok Mrs, its only £1552688 for your 4 tyres

Women like me are stupid. And some men. Hmm. We turn a key hit a couple of pedals and go. 99 out of 100 women dont know or care about the intricacies involved when bits fall off the buggering thing!! LOL and that is what kwikfit prey on. Women being blonde and stupid. We go in with a simple request, mend my puncture, a dimwitted guy vanishes then re-appears with a doctored tyre and 5 screws hammered in the side of it behind the scenes LOL declaring its damage at the side and i need a whole new tyre, and by the way the back one is illegal and two are wearing away, i recommend you get a new set. and your trackings off. and you could get your aircon regassed. etc . and other attempts to delude and con are conjured up. imaginary faults and said in a conceivable and frighteningly believable way. but sorry to say, i know men are stupid too so not being sexist, lol and some can easily mend a laptop and cook a nice meal but are car dippit and have been ripped off, women, office worker men and oaps are the main people targetted. Always send your brother in with your car or find someone who knows basic car mechanics. if you go alone and are non car minded, they will try it on and literally as well. womanisers work there ! cos they know that the oily hands and the blue ovvies turn us on and nothing nicer than a sexy wee male arse leaning over a bonnet tinkering with a car. they tried to regas my broken air con and didnt even twig it was knacked they will try and mend the wrong tyre unless you tell them and show them. they are employed for brawn not brain, so bear that in mind!! id choose kwikfit over any other mob for all i am being scathing of the conning tricks. they all do that! vroom vroom

Petsathome

like 'Halfords' but for pets

I hate Halfords for car bits, but as car shops go you are limited and have no choice, its halfords, ebay or a small independant shop ....well pets at home are same , everything there you could possibly need for your pet. But overpriced because they are market leaders. IF possible I advocate searching the web ie ebay ,amazon and checking for your pets collars leads, cages, food there instead by comparison. In the high street they are dominant , I like the fact they have a chilled attitude and staff are friendly and everything is at hand but for all its a big shop, the actual range was strangely a bit rubbish for pet shampoo and grooming i had much more success on ebay!!

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

CON-IST Direct a new name

I have ordered stuff before after getting an email saying clearance log in grab a bargain etc etc . I got what i ordered ....once. Wow. Once. I tried re-ordering the next time, I waited 3 weeks and still no items. Then I got so fed up, and just cancelled the order and got my paypal back. I had to OPEN A CASE AT PAYPAL FOR NON RECEIPT first though!

The site looks like it has a LIVE chat facility but it is just an advert/banner, there is no wee woman with a headset and a big glossy toothy grin waiting to resolve your query! lol

There is a 48 hr delay / response time to email then two people reply the same computer generated claptrap ramble response! I placed an order and got 3 emails saying the items were not in stock and a refund would be put in the paypal account which never came, then day 6 after ordering, a new email saying there was a delay of a further 3 more days awaiting stock. Some of the items I bought they said were now never coming back into stock as had been discontinued.

It is a bit of a hit and miss/ fits and starts website, run by a bunch of taliban reject halfwits , the left hand doesnt know what the right hand is doing, crap in other words. Bargains dont exist its a fallacy to get you in the site to browse and buy as looks like you are saving ££££ but really your time is whats being wasted if you like waiting for ignorant gits to post your items after 3 weeks and many emails in between saying not in stock then this is the site for you.

My advice, stick to boots and superdrug!!

Showcasecinemas

clean facilties and airy

lots of free carparking , i am referring to the one i attend at paisley. some days it is dead as a dodo and no one goes. the staff are not in your face and its a laid back atmosphere. nice large and airy cinemas usually very clean .good wheelchair access points and fire exits clearly marked. food is available hot or cold but way too dear. staff dont give a monkies if you bring your own snacks in either, unlike some of those tightfisted rip off complexes like cineworld. some idiots have sneaked their children into 15 and 18 showings when i have attended as staff are not vigilant. but ive went out to management and said get someone in there, there was a father with 2 boys under 10 watching Jackass i was sickened, as an adult horrified that that goes on, am not a prude or a trouble maker but more steps should be taken to make sure that sneaky thing doesnt go on. adults who subject their kids to scary ,sex scened, filthy movies should be banned as it is like child abuse, plenty of kids films playing , but staff have turfed people out before when i complained and ive even had complimentary tickets as adult women heckled through a movie once and were pissed up . you pay good money to see a movie and should be able to enjoy it without all that nonsense. it is brill now its DIGITAL projection no more big white shafts of light with dust in the centre and wee wriggly dusty bits like worms on the screen lol

Ticketsoup

clear concise pages

get in and reserve those fabby tickets at the secc and those other venues too. staff manning the site always get the orders correct, real people answer queries on the phone and never had any reason to complain.

Honda

the power of dreams

interesting website, cars, motorbikes , wow factor, say i got a Honda and people generally say huh very nice. Refinements youd expect and well made ,a Honda car at 10 years old is still likely to look modern and still have zero rust! a name badge you are proud to admit owning! car snobbery at affordable prices!

Monsoon

why so dear tsk tsk

everythings so nice but oh so expensive the clothes are too small ,need to buy the next dress size up

CheapSmells

mediocre

cheap sums them up. and they smell! lol

Iceland

good food and no katona

good food, everything rounded to a pound etc not that stupid 99p and 69p nonsense. Thats why mums go to Iceland and thats why Junkies go to Farmfoods ....and/or celebrity big brother, flagging atomic kittens high as kites on this morning, a hard image to shake at least the food is great and no GM! get that fat nolan sister off the ad her piggy nose and stuck up bitchy face puts me off my fishfingers. hate her.mong. she looks like she ate kerry katona....

John Lewis

items are not as image on website

i have had to return items before, a white handbag which arrived and was beige and a leather bag that arrived with a huge scratch on it as was just in a poly bag and didnt survive being flung about in a couriers van! shouldve been boxed. unimpressed as prices so high for well shoddy packaging.

Vistaprint

free? not really

i got a junk mail off them saying get 250 FREE business cards which no one even uses these days, but i sent away for them a little card with a design on it , they came from norway or somewhere and the FREE bit is a fabrication the P&P was about £6 LOL so always click ignore for vista print .it is garbage

Virginmedia

rubbish customer service

reporting a fault? hope you are fluent in urdu as soon be jabbering to someone not in the uk !! not to mention constant marketing calls from them and bombarded with postal junk mail.

Asda

ok shop for the odd bargain

ok grub, fair clothing, good home department, nice staff

Pcworld

expensive ott shop

may as well say buy from us for no warranty, cheap good sold at too high a cost, why no one shops at amazon is beyond me is this shitehole still trading?

Primark

jsa goes far

there are about 35 fat women with ugly babies in buggies in every primark store, grunting and looking stupid .blocking your way with their big arses .the clothes fall to bits but the socks are ok. everythings cheap and cheerful except the customers who smell and the staff none of whom are aged over 17 and are ignorant. cheap clothes for tramps who dont own washing machines and cant get tick made by midgets in pakistan with one leg

Next

sizes are guff and its for posers

the clothes are made one size too small. the type of person who shops at next is a know it all with more money than sense and they buy their food at m and s no doubt as other shops just will not do. false people in other words. they dress their babies in 3 piece suits from next and basically next is primark with better looking window displays and the shop assistants drink vinegar to get the correct expression when serving you. surprised they didnt go out of business in the recession pair of scants about £9.99 overpriced tat.

Cineworld

OVER RATED BIN TO WATCH FILMS

over priced crapholes !!! tickets are extortionate. food ? forget snacks, need a mortgage to take your kids and get them a hotdog, the place in GLASGOW is a bin. about half an hour to queue, fire trap as about 20 flights high, a HOVEL best avoided. Horrible seating plan and always mobbed. avoid if you have claustophobia, fear of heights, and are not rich. ie you dont like to pay £25 to sit in festering cinema ,filthy cinema, dirty toilets, people who go are skint students. who take a friend on 'orange wednesdays' but then again, there are retarded student thursdays and pisshead kebabed fridays and mofo monday, extortionate everydays....lol

Tesco

good deals but food horrid

good deals but bad tasteless own brands and a reputation that they deep freeze everything before putting it on display like bakery items. hmm.... ok in food emergencies they were the poor persons shop until farmfoods opened

Quorn

yummy tasty

i have been reading their website and they sold it to me, i have had chicken style pieces, and mince and cant get enough of it, tasted exactly like little chunks of chicken when i added it to a stir fry and even my dad didnt realise the thought he had chicken as old people are horrified at the thought of this new concept.they are 71. i have faced a very odd response from mother who said no thanks will stick to meat, and a lot of daft statements but they are just scared of new things!! lol i like it i do eat much much less meat .i prefer quorn sausages and then i have fish now , no processed meat though, and feel healthier .i enjoy trying quorn it seems to taste even better than from a few years ago, a few tasty tweaks. try it its great.

TOTALLY TRUE REVIEW found this review useful

City Link

scan info all wonky

it looks like the scan info does not get updated, and so much for being next day a next day amazon delivery with tracking , amazon fantastic got it off to me right away indicating it would arrive next day...tell the webste of citylink that as it didnt arrive for two days and number didnt show updates, idiotic drivers made it eventually....my son was waiting for a bike on his birthday and that is why i am not giving good stars as they ruined his day and he stayed in at the window every 5 minutes. and by 6pm he was in tears when i had to say looks like its not coming son.

Debenhams

some good some bad

some aspects of sale are good. what is awful is there is no record kept on your online account of the order you placed or previous orders, so if you mislay your packing slip and wish to return items to store, it involves ringing them up to get a note of your order number and some confused phonecalls when in store. and the girl in the store even rolled her eyes trying to explain to the call centre main debenhams as she had to double check with base that the serial numbers were legit made to look like a criminal and a big queue behind me as no specific returns desk in deb stores. their store confused me in layout i was returning a bag and was told go over to the bag vendor desk now. and i returned shoes and was told go over to that side of the store now. piss off with getting sent traipsing around each bit of a large department store cos you are returning shoes/ a bag and a dress the incompetancy is unreal for returns procedure!!

Homebase

argos with a different name

they are argos but with slightly different page layout!

Comet

donkies for salesmen and liars too

Utter unprofessional and blame YOU for their errors. I went instore to buy a pc and seen a nice one at a great price on shelf. 10 mins until someone brought it out to me at the desk and it was in my car and then i was home. That is when problems started. I swear to God I was so angry at being sold a brand new on the shelf pc that turned out to have a male user name as no1 user and then pics of gay interest some shots of gents erm dressed like Biggles and other files and web page history!! My parents said pack it up take it back, someone has done a store return on that , Goodness knows what else is in there .I was to erase the memory and return it. I rung to speak to a manager and said how annoyed I was this was seemingly sealed but the box was sellotaped, I said I had been mis-sold a used as new and the idiot was like no our staff took a brand new pc out the back, that never happened ??? In the end I liked the pc and had already erased those rogue files and I kept it. My mother was hopping mad and wanted to take it further . That was story 1. Story 2 was a TV my parents gifted me from the store . You would think they knew better but you live and learn. It was broken from day 1 of instal and when i rung helpline to say "there are wavy lines up it it corrects itself when I put it off then on again?" , the woman said "our engineers would need to leave it switched on in the workshop. As it is intermittant. But if no fault is found we will charge YOU £25." I said " ok I see, so do you bring me another set out whilst it is aaway being checked?", and she said NO that is not our company policy. I asked her " how long would my new set be in the workshop ? " and she told me "up to 3 weeks!" I cant swear online but I was stuck with it in other words and still the fault persisted to this very day. I got a telly ar argos and never a days hassle with it .And if it did break down they remove it and provide another identical one without any stupid harrassing line of accusing questioning from some snotty overpaid tart in a call centre.

Farmfoods

you cannot be serious

walked in a store once. seen what looked like brand name harry ramsdens fish then realised it was a ploy, was identical packaging but was harry mills or henry ransom or something, i walked about looking for brandnames and feeling rather vaguely ill at the cheapness i felt embarrassed and scummy and like a security guard was watching me wondering why i didnt dress in a shell suit with track marks up both arms and nooky badges on ma neck...i replaced the food and walked out horrified that i even went in. mums go to iceland and trampy alkies and birds on the game (whose kids are in care )go to farmfoods

Tesco

shyte

dunno how come they make so much money and keep opening stores ,as their food tastes so crap their cornflakes urgh tasted like minced up cardboard , gammon steaks hard to find any pink meat amongst the unsightly big white gigantic streaks of fat urgh, chicken kievs with grey meat urghh shards of bone inside the sliced cooked turkey meat, packet of 6 tomatoes in date but had blue hairy mould under them when opened pack at home....need i go on? my dogs food is safer and tastier. overpriced load of rubbish ,just a glorified farmfoods store to me nothing special. the clubcard points used to be good then they stopped the quadruple offers making you get just treble back and limiting it. home delivery is too dear.unfortunatly they are buying land and making 24 hr stores all over and extra stores go in for a pint of milk and have to walk 2 miles past washing machines and tellies. their clothes never seem to fit and are cheaply flung together prob by cloned chimps ive got too much time on my hands lol

Boots

sincerely amazed

boots, no1 ,deliver when they say they will or refund your delivery charges, post out free if you spend £40 or more, offers on all over the store, friendly polite staff, well presented easy to browse and use site, excellent returns service no quibble. friendly nice human beings to deal with and advantage card is a brilliant reward system. ive spent thousands on their site so should know!

Fragrancedirect

garbage

perfume arrived without any cellophane seals and looked like some had been used when i complained via email twice both went ignored, they sell make up without seals as well which is wholly unacceptable and second rate, you cant complain in email as they just delete it.

Myspace

handy site

met my fiance on there looked up local people to befriend looked at local musicians chatted to a few people seems a safe site