I had a case of denied boarding. I missed Xmas with my family because of them. My luggage made as they didn't bother to offload. (security???). So I was stranded in London with nothing over Xmas after 14 hour flight from Asia. No auctioning seats, no customer care, neglecting security concerns. The follow up even worse. I had to argue over the compensation and reimbursing the cost.
They tricked me into re-booking instead of cancelling the original flight and booking a new one. Now they are refusing to reimburse the ticket cost difference pocketing the difference between top peak price and slack season. Apparently they have no obligation give impartial advice and CHEATING CUSTOMERS is an acceptable business practise.
Customer services is dreadful. I send 10 reminders to my last message but they just ignore. DISGUSTING.
I strongly recommend that you familiarise yourself with your rights.
ALWAYS demand full refund.
If you have a choice book with competitors.
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