Michael MaCneils profile

Reviews (1)

TyreTraders.com LTD


Ordered tyres online and was sent the wrong tyres out, when I phoned to let them know they told me that my tyres were sent to another customer. They finally agreed to pick them up and a week and half later I got my tyres. Thought that was the end of it they got back in touch to say I had not sent the original tyres back. Some guy called Paul left 5 voicemails in one day on my phone, they finally left me alone when I emailed the delivery notice of the shipment and they offered no apology. Order if they are the best price but just remember they are not very professional.

Monday, August 22, 2011

Reply from TyreTraders.com LTD

We are very sorry that our customer service did not live up to your expectations on this occasion. We strive to offer customers a professional and stress free experience when buying tyres. Unfortunately in this case there an unexpected problem with your order, the this we cannot apologise enough. We would like to clarify that when courier companies are looking into the return or delivery of an item they often need proof of despatch in order to chase the item; this was simply the case in this situation and we unfortunately had no other option but to contact you for this.

Hopefully you experiences have not put you off purchasing from us again. Once again we apologise for any inconvenience that the unexpected issues may have caused you.

Kind Regards
The Tyretraders Sales Team

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Michael MaCneil
Greenock, United Kingdom