The order process started off very well. I called them to see if they could price match a competitor and I thought they'd give some excuse why they couldn't, but it was all sorted in about 5 minutes.
I received several e-mails after placing the order to confirm it all, let me know the estimated delivery time etc, which was good.
I paid extra to have delivery at a specific time, take away my old fridge freezer and also to have the new one installed. The online order tracker was very useful, which updated every 5 minutes or so and also gave a more exact delivery time (within a 1 hour slot). The driver also called when they were about 30 minutes away.
There were a couple of downsides however, albeit minor ones. I had a couple of calls from a salesman trying to sell me the extra service cover and he was quite persistent, which was pretty annoying.
Secondly, the delivery guys who installed it didn't adjust the feet to level the appliance; I wasn't massively bothered about this though.
All in all though the service was very good and I would more than likely buy from them again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook