Jan Longworths profile
Reviews (3)
Reidys
First rate service
I purchased a guitar starter kit and changed my mind. I decided to buy a more expensive one a few hours after placing my original order. I phoned up, was answered immediately by a very nice operator who amended my order.
Very smooth transaction, excellent website. Will use and recommend.
Dino PC
Disappointed
When ordering my new computer I was surprised to have to pay an extra £25 for packaging but as It was virtually guaranteed to arrive undamaged I duly paid the extra.
My computer arrived yesterday. The case was damaged on one corner as though it had been dropped. As the packaging is undamaged I can only assune it was despatched damaged.
I am extremely upset having paid £716 and was expecting more than has so far has been delivered. Would I recommend them? This depends on how long it takes to resolve the problem. So far I remain unconvinced by the companies service.
oakfurnituresolutions.co.uk
Appalling Customer service
Despite many Emails and telephone calls requesting a refund for a sideboard that was cancelled only days after ordering, the company fails to reply to my messages.
I paid £645 to them. I am appalled at their service. I can certainly advise extreme caution when dealing with them.
Will I receive my refund without court action?
Jan Longworth
Reply from Contempory Oak Furniture
Jan Longworths profile
About
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Many thanks for your feedback and please accept my sincerest apologies for the problems you have experienced with your order.
I understand that when you placed your order we advised on our website that it would be advisable to call for availability on stock. Due to the long lead time on the item you wished to cancel the order and I apologise for the delay. We are very reliant on our suppliers for accurate information regarding stock levels and incoming stock dates, and all we can do is pass this information on to you throughout the process.
Our refunds are normally processed within 14 days and legally we have 30 days in which to process them. I can see that you chased your refund a few days after you had cancelled, having been told it would be fast tracked and I apologise that you felt you had to chase it. We did deal with it as soon as we were aware and it was processed 3 days after you cancelled the order.
I can fully understand your frustration with the service you have received and can assure you this is not the service levels we aim to achieve, or indeed usually offer. Once again please accept my apologies,
Kind Regards
Robin Hunt,
Managing Director.