Brenda Wilsons profile

Reviews (1)

Not well pleased!!!

I recently ordered 2 bags, one was delivered as expected to my daughters. The other was never delivered but I was charged for it on my credit card. The company apparently mailed me which must have gone in spam. Despite not hearing from me they went ahead and charged me for it!!!! If I had not thoroughly checked my account I would have paid for it.
Not a happy bunny!!!
Brenda Wilson

Thursday, November 10, 2011

Reply from Pure Luxuries

Good afternoon Brenda,

Thank you for your feedback. Many apologies for the confusion - we didn't refund you immediately as we do email customers as soon as the stock error is recognized, offering a range of alternative designs that we would be more than happy to dispatch out instead, as well as asking if they'd like to wait for the item to be in stock again as we do receive regular orders from nearly all of our suppliers. I've put through a full refund to your account, and if there is anything else I can help with please don't hesitate to ask!

Warmest regards once more,

Ben (Customer care team)

Brenda Wilsons profile

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Brenda Wilson
Female, 1945
Chesterfield, United Kingdom