John Rumms profile
Reviews (2)
Aircondirect
Truly appalling customer service
Truly appalling customer service - never touch this group of companies!
We ordered an aircon unit from Aircondirect.co.uk for delivery to one of our customers. It turned up, but was missing a remote control. I phoned them and they said they would send it - I told them it was urgent as it was for a disabled user. Lots of promises, and a week later, nothing. Phoned again, more waffle, and again nothing. So I spoke to the manufacturer who told me it does not even support remote control anyway! I informed Aircondirect that their web advert was incorrect, and arranged to get it swapped for another more expensive model. Next they tried to collect the unit from our head office (this was having carefully checked they knew the customers address when booking the pickup), then when they did get a courier to turn up at the right place, but they were not authorised to carry the weight! At least they took it anyway. As expected the replacement did not arrive until prompted again. Then they sent the wrong model (i.e. the one we just sent back as unfit for purpose) to the wrong address! At this point we rejected the delivery and cancelled the order (got one the next day from CPC!). Now we started the year long battle to get some money out of them. After lots of checking they had received it back, and then sending emails that said we had been refunded, there was still no refund. Eventually we got the CC company to intervene, and they refunded most of the money, but have still retained about £35 with no explanation or justification no matter how many eMessages we send them, or how hours you waste trying to talk to someone on the phone.
So in my opinion they appear to be grossly incompetent, and dishonest with it.
Buyitdirect
Truly appaling customer service - never touch this group of companies!
We ordered an aircon unit from Aircondirect.co.uk for delivery to one of our customers. It turned up, but was missing a remote control. I phoned them and they said they would send it - I told them it was urgent as it was for a disabled user. Lots of promises, and a week later, nothing. Phoned again, more waffle, and again nothing. So I spoke to the manufacturer who told me it does not even support remote control anyway! I informed Aircondirect that their web advert was incorrect, and arranged to get it swapped for another more expensive model. Next they tried to collect the unit from our head office (this was having carefully checked they knew the customers address when booking the pickup), then when they did get a courier to turn up at the right place, but they were not authorised to carry the weight! At least they took it anyway. As expected the replacement did not arrive until prompted again. Then they sent the wrong model (i.e. the one we just sent back as unfit for purpose) to the wrong address! At this point we rejected the delivery and cancelled the order (got one the next day from CPC!). Now we started the year long battle to get some money out of them. After lots of checking they had received it back, and then sending emails that said we had been refunded, there was still no refund. Eventually we got the CC company to intervene, and they refunded most of the money, but have still retained about £35 with no explanation or justification no matter how many eMessages we send them, or how hours you waste trying to talk to someone on the phone.
So in my opinion they appear to be grossly incompetent, and dishonest with it.
John Rumms profile
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