The tickets I asked to be posted never arrived. When I rang customer service - at a cost of 10p a minute - I was told I would now have to collect them from the nearest self-service machine, which is 10 miles away! When I asked if they could just be posted again (assuming they were ever posted in the first place), I was told they could be, but if they went "missing" again, that would be it - no tickets. I'm not convinced that's legal, but I opted to collect them just in case. I then got a confirmation email saying the tickets were available to collect from Paddington Station - hundreds of miles away. Needless to say, I won't be touching Trainline with a barge-pole in the future.
As a newcomer to Higher Nature I needed a bit of guidance before placing my order. The phone call I made to get that guidance was answered promptly, and the advice I was given was both helpful and friendly. Placing my order through the website could not have been easier, and delivery took less than 48 hours. An extremely pain-free experience. You should run workshops to show other businesses how to provide excellent customer service!
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