Terrible. As a small company we used to buy Anydesk on a regular basis for 2 years. Our Team of 4 engineers used to parallely work on multiple systems. Recenly we renewed the same licence, but sudde... See more
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0 customer support, same subscription plan and price, different function next year. Last year could access 3 devices, renewed only access 1 device. Contacted customer support 3 emails no reply, c... See more
Company replied
We signed up with Anydesk, expecting to be online with 5 users. We llpaid over $500, which is only slightly less than their competitors. What was NOT made clear, and is obscured by legalese language... See more
Company details
Written by the company
As one of the leading remote desktop software providers worldwide, AnyDesk offers a fast, easy, and secure solution for remote support, remote access, and remote work. Since its beginning in 2014, AnyDesk has been continuously growing and, over the last five years, the number of downloads alone increased by 1000%. Today, AnyDesk has been downloaded over a billion times and is used by businesses and individuals across the globe, including world-renowned Fortune 500 companies. AnyDesk uses its own proprietary codec, creating a fluent on-screen experience with low latency, even in areas with poor internet connectivity. Designed for ultimate flexibility, AnyDesk is fully cross-platform compatible, allowing seamless remote access across Windows, macOS, Linux, iOS, and Android devices. Whether leveraging a secure cloud-based solution or a self-hosted on-premises option, AnyDesk adapts to the strictest security requirements, making it the ideal choice for businesses of all sizes.
Contact info
Türlenstraße 2, 70191, Stuttgart, Germany
- 0711217246704
- support@anydesk.com
- anydesk.com
1.9
Poor
1K reviews
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Great product however customer support…
Great product however customer support & customer services are terrible. I have upgraded to the solo license and some of the basic features have stopped functioning. I can no longer access the address book as I now get the message this is a premium feature, if you already own a license activate it now. I cannot get this resolved. Anydesk, please do better. Or point me in the direction for the correct help.
February 13, 2023
Unprompted review
Reply from AnyDesk
Hey Aaron
Thank you for taking the time to share your feedback with us. We are sorry that your experience has been less than perfect, but rest assured that we're happy to help you resolve the following issues.
You may access the Address Book feature simply either by first registering an AnyDesk account through the client, or logging in. This activates your access to the Address Book feature.
Please follow the simple steps here to activate your license: https://support.anydesk.com/knowledge/install-a-license-key
We hope this helps. Have a lovely week!
Best regards
Your AnyDesk Team
like dealing with a machine
Deal with them just like dealing with a machine, no services at all!
October 9, 2022
Unprompted review
Reply from AnyDesk
Hey JL
Thank you for taking the time to share your feedback with us, and we're sorry that your experience hasn't been a perfect one. Please understand that we make every effort to resolve issues that our users face. In order to address these issues quickly, you may refer to the extensive articles available on our Help Center here: https://support.anydesk.com/knowledge
Alternatively, if you have a Standard, Advanced, or Enterprise license, please log in to the my.anydesk portal to receive a tailored support experience.
Always happy to help. Have a great week!
Best regards
Your AnyDesk Team
They only contact you for money
They only contact you for money!
I requested to cancel my contract to avoid renewal but no response at all!
December 5, 2022
I received instructions that worked
I received instructions that worked. Start to make my configurations and everything so far so good!
January 9, 2023
Everything i need
The program is easy to use with no unnecessary frills. It works fast without heavily draining system resources.
January 31, 2023
Good tool, bad payment system.
The tool itself is excellent, the payment system is bad. I had to buy via PayPal as the normal payment system failed.
November 29, 2022
Reply from AnyDesk
Hi ADM
Thank you so much for taking the time to share your feedback. While we're happy to have served you well, we'll also take note of the payment system issue that you've mentioned and have forwarded it to the relevant team for further action.
Have a great week!
Best regards
Your AnyDesk Team
I think that it should had a "service…
I think that it should had a "service package".
The difference in value for a "solo" license is huge, compared to a standard license.
Unfortunately the standard license for 20 users does not allow simultaneous access! I sincerely do not understood that logical.
January 30, 2023
Heads above the rest!
With over a quarter of a century in the IT business I've tried a large majority of the various remote assistance software makers available. Anydesk is by every measure a lot easier to use, more affordable, and carries a smaller footprint. I like the ability to secure the connections without my clients ever having to do anything.
If there was anything to improve on, it would be the support, often it takes days to unravel a problem or get a resolution, because the support is by email and the company is in a completely different timezone.
December 2, 2022
Reply from AnyDesk
Hey Cotutor
Thank you for taking the time to write us a review. We are happy that AnyDesk serves you well, and will continue to bring the best experience for our users.
We've taken note on your feedback regarding support, and will look into improving the process in the long run.
Have a great week!
Best regards
Your AnyDesk Team
Worst support ever!
The best software on the market for remote desktop control, but unfortunately with the worst supportone could experience. The support website mentions a phone number, but it's just an automatic Google Translated voice which sends you to the voicemail. "Direct" numbers in email signatures are not reachable. When entering a support ticket through the website, it takes weeks to get an answer (if you get one...) It's just to be ashamed off. Don't choose for Anydesk if you're a professional user and going to be dependent on this software for daily business.
January 15, 2023
Unprompted review
Reply from AnyDesk
Hey EVDC
Thank you for taking the time to share your feedback. We're sorry that your experience has been less than ideal. We're working hard on improving the support experience for our users and will forward your feedback to the team.
Have a great week!
Best regards
Your AnyDesk Team
Smooth non hiccup focus time!
January 13, 2023
Reply from AnyDesk
Hi David
Thank you for taking the time to share your feedback.
We'd like to note that users with Standard, Advanced and Enterprise licenses may contact us via the my.anydesk portal or submit a ticket through our support forms. In addition, you may refer to our Help Center for help with commonly asked questions or issues. We're more than happy to assist you and hope we can help you resolve any issues that you're currently facing.
Have a great week!
Best Regards
Your AnyDesk Team
After not using AnyDesk for 2 yrs I Updated it
After not using AnyDesk for two yrs. I updated the program to discover a huge red buy me banner taking up valued space on my 14" laptop along with time limitations that make no sense understanding (2% ????). The fees for a Pro Lic. are ridiculous when several just as good apps exist that have no limitations or fees for private/home use. You did not keep your word to keep it unlimited without garbage banners. It once was great software but IMO you ruined it.
January 8, 2023
Unprompted review
Reply from AnyDesk
Hey Robert Van Vugt
Thank you for sharing your feedback with us. We're sorry that your experience has been less than ideal. Simply log in to your free AnyDesk account in the client to remove the red banner.
Should you require more assistance, please feel free to reach out to us.
Have a great week!
Best regards
Your AnyDesk Team
Awful, abusive company
These cowboys are only interested in extorting money from you by unfair contract terms and threatening you with bailiffs/collections. AVOID this company - there are many good alternatives.
January 5, 2023
Unprompted review
Reply from AnyDesk
Hey Michael Wilson
Thank you for sharing your feedback with us. We're sorry your experience hasn't been a perfect one. We hope to continue working on bringing the best experience to our users, and will forward your feedback to the relevant teams.
Best regards
Your AnyDesk Team
Can not upgrade existing license for…
Can not upgrade existing license for more seats.
December 8, 2022
Reply from AnyDesk
Hey Feliks
Thank you for taking the time to share your feedback. Could you be referring to adding more outgoing connections to the license you are currently on? If so, the option to upgrade is available and you may do so through your AnyDesk account. Alternatively, please feel free to get in touch with your Customer Success Manager to make the upgrade.
Thank you, and have a great week!
Best regards
Your AnyDesk Team
AnyDesk is wonderfull software
AnyDesk is wonderfull software, It help me to connect to office from home to work at home.
The reason I gave only 4 stars instead of 5 is it disconnect very often ( maybe 5 minutes if I stop touching the screen), I has to click reconnect many time. Wish it can stay a bit longer ( 15, 20 minutes..)
December 27, 2022
Reply from AnyDesk
Hey Thanh
Thank you so much for sharing your review with us. We have taken note about your feedback on the connection time and will continue working on bringing the best experience to our users.
Have a lovely week!
Best regards
Your AnyDesk Team
WE keep getting kicked off
WE keep getting kicked off, even though we have computer settings changed to never sleep.
Can't reach anyone for assistance when we have questions or problems.
July 28, 2022
Reply from AnyDesk
Hey Larry
Thank you for taking the time to share your feedback with us. In order to assist you better, could you please let us know more details here: https://anydesk.com/en/contact/support
We seek your patience as we are currently experiencing a high volume of requests, and will get in touch with you soon.
Have a lovely week!
Best regards
Your AnyDesk Team
user freiendly application
user freiendly application, easy to use, but address book sholud be improved, address book should be recoveralble autometically, even if i format my system,
December 26, 2022
Reply from AnyDesk
Hey Rama Prasad
Thank you for taking the time to share your review with us. We appreciate your support, and have taken note about your feedback on the address book recovery.
Have a lovely week!
Best regards
Your AnyDesk Team
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