Apple Reviews 73

Unless you want an influx of ads and targeted marketing from apple and/or other major technology and online media players, never give positive feedback on anything.
No good deed goes unpunished.

I purchased IPhone 16pro with Apple Sales Specialist on the phone 4/08/2025. Because I used apple accounts balance to purchase the phone, the only option was to make it delivered to my home address. The Sales Specialist placed my order with wrong billing address. She used their own Apple store address as my billing address which made the order invalid, because technically Apple can’t bill Apple. Then apple payment team had to modify the order, which then caused the delay of my order for a few days. I talked to 2 Sales specialists on the day before I officially requested the order, they both said i would be able to receive the Iphone on Wed on 6/08/2025. However, on 7/08/2025, I not only hadn't received the Iphone, but also hadn't received the shipment notification. I called Apple and explained the situation and asked if they could push the order quickly or offered me a fast delivery because this was clearly their Sales specialist’s mistake and i would be leaving overseas in a few days. Then apple customer service offered me a solution which was to cancel the current order and she told me i could use my apple account balance to purchase an Apple gift card which can be used at in-store purchase which would be faster. I followed her instruction. Then I called sales specialist again to purchase gift card, but I was told I couldn’t use my account balance to purchase gift cards or for in-store purchase and I waited on the phone for 45 mins and all I heard was they had no other solutions. I had been messed around by sales specialist and customer service at different levels and all I heard was no solution. What kind of service it is! I called customer service again to escalate the issue and she offered me to do in-store pick up by using apple account balance for the purchase. When I called sales specialist again and explained what happened. She placed the order but she couldn’t push it through because account balance purchase only allow for delivery not in-store pick up. She had to send the order to their IT team to unblock it and I was told I needed to wait for 24 hours until I received the notification that the order was unblocked. The next day, after waited for 22 hours, I called again to check on the status, because everytime after I was told I would receive a notification email from Apple but I never received. On the phone, I was assured that I would receive unblock order notification from apple within the next 2 hous…While after waited for another 4.5 hours, finally I received the notification saying my order is ready to go. The next morning I called apple sales again to continue with the order and the guy told me my order was still blocked, then he transferred me to customer service and just long wait. Customer service told me the ticket request made by their sales 2 days ago didn’t mention “in-store pick up” and they just requested it a few hours ago and I had to wait for another 24 hours. I had repeated like over 10 times I would be leaving overseas soon, so I had no time to constantly wait for 24 hours and another 24 hours and another 24 hours due to the incompetence of their apple staff. I was on the phone for 2 hours and then they offered to return my account balance back to my gift card. In the past a week, I spent 1 to 2 hours each day on the phone with apple service and everytime I had to repeat what happened and the story just got longer and longer, and everytime I got different advice and got pointed to different directions. The Australian apple service is shockingly incompetent and they don’t do their due diligence when the order was placed and then mislead customer to take incorrect steps. Customers wasted hours and hours on the phone and everytime repeated the issue to different staff and everytime got different advice. There is no communication within Apple service departments; there is no common understanding of the general internal processes, inefficient issue handling, wrong advice, system errors, over-complicated ordering system. How could any customer believes apple can offer high-tech on their products when their internal process is such a mess and no technology within their own company. I told customer service girl to get her supervisor to give me a call because I wanted to make an official complaint, and I knew she wouldn’t say anything to her supervisor and the truth is I haven’t received any phone call from apple. Such a big company, no internal control of customer service quality and no complaining channel and don’t care customers’ time. When other mobile phone suppliers are doing a better job, apple will lose their market share.

Worst company of the world.
Programmed obsolescense.
Customer service bunch of useless people.
I hate apple.

I just wanted to say a big thank you to the Apple Support team! The service I received was outstanding, professional, patient, and genuinely helpful. They didn’t blame me for not contacting them earlier and really listened and understood my situation. I really appreciate the time and care taken to offer clear advice and solutions. Hopefully, they are able to resolve my situation with my 2019 MacBook on Monday. It’s experiences like this that remind me why I love Apple products and keep coming back.

I purchased AirPod Pro 2nd Generation in early April. There is a problem with them. Despite many lengthy calls, message exchanges and a visit to the Genius Bar the issue remains unresolved. Apple’s support process has been suboptimal to put it mildly. Bad handoffs, incorrect information, failed commitments to escalate. Ironically little automation or intelligence. The device is useless to me. Hugely disappointed in the technology (this is a known defect) and totally dismayed at Apple’s utterly ineffective support.

Difficult to deal with regarding warranty

I bought airpods that's faulty and was promised with a return at anytime and getting a new one, when I proceeded with asking for return, they agreed to send it but they are not sending anything, it's been a long time and i am being ignored when asking for a status update and forced me to replace the product with another that's not identical. I asked for case documentation, they are refusing to provide case documentation neither they do not communicate via emails. You cannot get anything written from them as they ignore and avoid responding to you in writing. DO NOT BUY FROM THEM! They are not honest!

I would give 0 stars.
Issue with credit card expiring. No email from Apple to let me know there was an issue. Just log me out of all my accounts (iTunes, Apple TV). They won't allow me to log in and now access to the account is denied. They wont fix access and now I can access all my purchase music.
If I had an apple device, they may be able to help me - what a joke! Their apps are able to be used on pc and android, why do I need an apple device to authenticate?
Their answer is they cant help and their solution is have to create a new account. That's all good except I have to set up a new email address just to access that account as my current address is in use and I wont get access to my purchases.
Customer service is poor at best and borderline unethical if you consider how much I have spent on purchased music that I can no longer access. No accountability and no care for their customer.

Apple continue to charge me $14.99 per month for Minecraft play with friends. As far as I was concerned this was free. I have asked Apple numerous times why they are charging me and I get the same reply, they won’t refund me and their decision is final. Do Apple ever bother to help customers or explain anything at all………… NO. APPLE have the worst customer service I have ever seen, they do no answer your questions, they just scam you and tell you that the decision is final.

After the update 18.3.1 my battery started to drain very quickly.

Apple is sneaky & dishonour about their payments. I didn’t sign up to there app but  they charge me $60 thanks Apple. and when I email they they don’t accept my emails

Thier "apple intelligence" is not even intelligent. If you like charging your phone 3 times a day. Go ahead.

Awesome experience, loving my new iPhone 15 pro max, great camera and hardware

Useless! Apple demonstrated both utter incompetence, lack of knowledge and efficiency regarding their own products and serious contempt for customer privacy.

I called Apple's "Shopping Support" number, with the most basic question.

I need to replace the charger cable of my 2020 Macbook air laptop, as it has become worn. My current cable is 2m. Online there is an option for a 2m 240W cable, or a 1m 60W cable. I could not see any further options. I was calling support to clarify which cable to purchase, as I don't want to damage my computer with an incorrect wattage cable.

I called the number provided. 8 minutes or so on hold. I was advised (kind of tentatively) that I should purchase the 60w 1m cable. Since the rep seemed unsure, and my current cable is 2m, I asked her if she was 100% certain. She admitted she was not. Lucky I asked, lest this potentially damage my computer! Seems Apple is pretty blase about all this, and it takes the customer to make sure they are on the ball.

She said she would transfer me to technical support to confirm. 20 minutes on hold. Technical support finally answers and says they are not capable of answering questions about Mac!!! What the?

Soooo... epic waste of my time, but ok.... so can she transfer me to someone who is capable of answering what should be the most basic question ever for Apple to answer - what cable should I buy for my Apple computer?

She says I need to provide her with my Apple ID, full name, email address and phone number. I tell her I don't wish to provide such details, as they are unecessary to answer my question - which is simply: what cable should I purchase to charge a 2020 13in Macbook air?

She doesn't need a full ID history for any of that. It is completely invasive of customer privacy to require such things. She tells me we cannot proceed with the call if I will not provide her these details.

What a crock.

Apple (and Microsoft) is already so incredibly disdainful of customer privacy. This just takes the cake.

So... when I ask a clothing store a basic and general question about their products, do they need my email address and ID? Same with a car dealership? NO. They do not. Apple simply has utter contempt for customer service and privacy. Shame on them.

Only thing worth using is an iPad
Prev workplace provided an iPhone and it was worse than dogshit. Only fat losers like Lostinmymaps use this shit
Plus some business units used Macs instead of Windows and whilst I get Macs are okay for certain things, it is not really worthwhile for our line of work

Apple make good products and sometimes they make terrible products. When you hold them accountable for their terrible products they will make this process so difficult that most would give up. SUCK IT APPLE!!! I WON!!! Australian Consumer Law should be taught to everyone in schools. Customer support for your rubbish product should not be a fight and a struggle.

I Purchased a Rugged case for Air Tag early September Put Air Tag in and attached to my car keys
Not very secure as the back that screws in came undone - I lost the back of the case - fortunatley for me I did not loose the new Air Tag - I purchased Silicone cases from Temu for a fraction of the cost and they are much better

After 27 years of using Apple, it’s disheartening to see how this company has completely lost touch with the core values that once made it great. Under Steve Jobs, Apple was synonymous with usability, reliability, and innovation. Now, it’s a shadow of its former self.

The most noticeable downfall is in customer service, which has become downright appalling. What was once a hallmark of Apple’s brand—attentive, knowledgeable support—is now nothing more than a frustrating and impersonal experience. The level of care, transparency, and responsiveness has plummeted, leaving loyal customers feeling abandoned.

Then there’s the product quality, which has also taken a nosedive. It seems that Apple no longer takes the time to rigorously test their devices, instead outsourcing that responsibility to paying customers. Devices feel half-finished, with glaring design flaws and software bugs that we, the consumers, are left to deal with.

The misleading marketing is another huge issue. Apple’s bold claims about their products, like the suggestion that 8GB of RAM is “enough” for demanding tasks on a Mac, are simply untrue for the average user. This not only misleads consumers into making ill-informed purchases but reflects a company that has lost its grip on innovation and quality. They’re more concerned with profit than creating products that actually live up to their hype.

What’s worse is the incremental changes that seem to focus more on forcing users into a cycle of constant upgrades, rather than offering real advancements. Basic usability features that used to ‘just work’ are now broken or missing entirely, all while prices continue to climb.

It’s sad to see a brand that was once driven by innovation and consumer trust become a company that prioritises cutting corners, misleading advertising, and subpar products.

Purchased a mac desk top in 2020. It has operated abysmally slow ever since. Apple were no help. Finally found a private individual who told me the hard drive was intel and after this model Apple moved to a solid state hard drive. I finally solved the problem by using a solid state external hard drive and bypassing the internal intel drive. The Mac is now super fast. Apple needs to be brought to account for allowing products into the market which they knew to be sub standard. It might be ok if you’re a computer whiz but average people like me buy Apple products because they used to provide good back up service but not anymore. Now they use drones in the Phillipines like everyone else. Why pay top dollar for a service that no longer exists?

I purchased a pair of AirPods for my husband September 2023 and the right side list sound. I phoned the Apple support to return under warranty (as 12 months warranty) and was told it would cost me $389 to repair. They are $399 new. Their service is so bad and no help given. Be warned when purchasing any Apple products their warranty is a hoax