It's Arctic
Great brand, great products, and fast delivery!
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Reviews 190
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Incredibly bad customer support
Incredibly bad customer support. They haven't responded even after weeks of emailing and messaging them. My Arctic Liquid Freezer II 360 stopped working. Neither their local support, nor their global support could bother replying to a replacement/refund request. I used to think they were great value for money. Now I know better. Go for NZXT or some other brand, even if you have to pay a bit more, if only for the better customer support.
excellent (if slow) customer support
Although they taek longer than the advertised 9 days to respond, the quality of theri responses are excellent. Was missing 1 screw and one nut for my cooler and they sent me a full bag of screws, nuts, standoffs and thermal paste. A+!
Very happy with cool product
Delivery was very fast and well packaged.
Product is excelent. 20K better temps than the dark rock pro 4 trx on my 3975wx.
Retention mechanism screws directly into the socket and once properly fastened hold this giant cooler well in place. Noise levels of the included fans is well within the acceptable range. Found this cooler via Wendel from Level1Techs. He put two in the new devops server for GKH to build new kernels. Friend of mine ordered two as well for his new work rigs. Thanks for this great product. LLAP \\//_
Reply from Arctic
Thanks for the awesome review, Ruben! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your ARCTIC Team
Argb fan
Good product. Works great.
Reply from Arctic
Hi Customer, thank you for sharing your great review. Your ARCTIC Team
Easy ordering and payment process.
Easy ordering and payment process.
Safe packaging and fast delivery.
Goods items okay !
Reply from Arctic
Hi Kunde, thank you for your perfect feedback and for your beautiful words. We will be glad to welcome you as a customer again soon and stay safe. Your ARCTIC Team
Everything was without problems
Everything was without problems, and now my monitors are staying at there place
Reply from Arctic
Hi Shady, thank you for your great feedback. We will be glad to welcome you as a customer again soon. Your ARCTIC Team
Thank you very much
Thank you very much. I am very satisfied. It was delivered quickly. The function I have not yet been able to test, that still needs some time. However, I am satisfied with the service.
Reply from Arctic
Hi Magdalena, thanks for taking the time to review and comment. We hope you enjoy your new Freezer 35 and stay safe! Your ARCTIC Team
Great cooler
Slow shipping but that was DHL’s fault. Cooler works amazing, reduces my CPU temps by over 30C
Reply from Arctic
Thanks for the awesome review, Matt! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your ARCTIC Team
Reply from Arctic
Hi Isidro, thank you for sharing your great review. We hope you have fun with your new P12 PWM PST fans. Your ARCTIC Team
Great product
Great product! Great customer service! Very happy with Arctic. Keep up the good work!
Reply from Arctic
Hi Louis, thank you for your great feedback. We will be glad to welcome you as a customer again soon. Your ARCTIC Team
Simply perfect
Simply perfect
Price
Finition
Performance
I have the 280 AIO with i7 12700 (LGA 1700)
Reply from Arctic
Thank you for sharing your great review with us Jean-Luc! We are very happy about it and wish you a lot fun with your Liquid Freezer! Your ARCTIC Team
If you can mount fine/otherwise
I have two Arctic Coolers. If it can be adjusted to the mainboard everything is fine. The first one works fine.
The other one can not be mounted on my motherboard, even if the Chip should work with it (which is true) on the mainboard i used it is not possible to mount becase the crew is exactly on the cable of the fan.
So i have to rate one time 5 stars and on time 1 star because it is not working and there was no way to find out before buying it (that´s bad).
Reply from Arctic
Thank you for the feedback on your experience and the information, Karsten. We take your critique seriously and would like to support you in this.
Have you already created a support ticket? If yes, please let us know your ticket number so that our service team can assist you with your request. If not, you can create a support ticket via the following link: https://cs.arctic.ac/open.php and our service will contact you as soon as possible to analyse the issue in more detail and help you.
Please give us some information, like the Mainboard producer and the socket, which where you would mount the cpu cooler.
If we can help you in any other way, please let us know. Your ARCTIC Team
I purchased a Liquid Freezer II 280…
Updated Review:
Customer service finally replied on April 22nd. I assume the response was due to my Trustpilot review rather than customer care. I completely understand that the PCB cover I need is not available at this time. Supply chains have been a complete nightmare the past year. However, you end up with dissatisfied customers when you say you will respond in 9 days and take twice that long.
Original Review (1 star):
I purchased a Liquid Freezer II 280 which came with a LGA1700 install kit. Unfortunately, the PCB cover on the cooler interferes with my new motherboard (a known issue in their online install guide). Good news is they'll send you a free compatible replacement. Just fill out this form, attach a copy of the mobo receipt, and they'll open a ticket. After I complete the ticket, I get an email that it will take up to 9 days to get a response. Seems a bit long, but I guess I'll wait to build my new computer. That was the evening of April 4th. On April 18th (even if they claim it was nine business days), when I still hadn't received any response, I replied to the ticket, but I have never gotten any response from Arctic. I found this review site and it looks like they respond within days. So here's my review.
Reply from Arctic
Update: Hi Mike, thank you for updating your review. We are glad that our support was able to help you and we hope that your cover will be delivered as soon as possible. Your ARCTIC Team
Hi Mike, thank you for taking the time to review us, we really appreciate it.
We really want to get this sorted out for you so we have sent you an automatic response to gather some more information so we can locate your service ticket and look into this.
If you can get back to us soon we’ll get right on it.
Thank you for your continued patience. Your ARCTIC Team
Great until it breaks
Normally I try to rate reviews on what they actually deserve but this deserves 1 star. I must say their products are fine when they work keyword when they work. About the start of April my AIO experienced a leakage which I was not aware of until my pc would no longer display. After inspecting my pc I found the coolant all over my 3060 which I bought for £400 now broken after testing in other machines. Now this I was not so worried a simple email and ticket to arctic and they should claim responsibility and help me get a replacement right or at least cover costs right?? wrong. As the time of writing 20 days have passed without a single response from the company through phone calls emails tickets everything I can try to reach them by and all are not working. TLDR products are *fine* until they break customer service is absolutely useless. BEWARE OFF THE ABOVE BEFORE BUYING. I also assume I will get a response to this ASAP now that I am leaving a review and the company will try to look all great in front off people potentially buying one of their products. ticket number #CS321062
Reply from Arctic
Hi Shaun, thank you for taking the time to review us, we really appreciate it.
We really want to get this sorted out for you so we have sent you an automatic response to gather some more information so we can locate your service ticket and look into this.
If you can get back to us soon we’ll get right on it.
Thank you for your continued patience. Your ARCTIC Team
Horrible delivery service
Horribly slow delivery
No track and trace
Reply from Arctic
Hi Kevroo, sorry for the delay in delivery. Unfortunately, shipping via Warenpost International cannot be tracked or expedited, so delays may occur. We really apologize for the delay.
Your ARCTIC Team
great fans for a very good price and…
great fans for a very good price and prompt delivery.
Reply from Arctic
Hi Mark, thank you for your great feedback. We will be glad to welcome you as a customer again soon. Your ARCTIC Team
perfect service
perfect service, perfect products, one would want to work in such an environment!
Reply from Arctic
Hi Damir, thank you for your perfect feedback and for your beautiful words. We will be glad to welcome you as a customer again soon and stay safe. Your ARCTIC Team
To short rgb cable makes it imposible
Update:
I now got the coller startet and I makes a high pitch sound from the pump. Really annoying. Also i notice the radiator was twistet so it wobled around on a flat surface. Causing some of the screws from fan to go pretty tight in.
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Thougt it was supposed to be a prem cooler. That litle short rgb cable at the radiator makes it imposible to mount the fans on the other side. Soo disapointet and it has taken so much time to figure out. But now i must live with a long ugly extender for at cable that is about 5mm to short. And have the exstra expense of bying it.
And the sleeve over the cable is ripped and bend. Pretty porly made.
Reply from Arctic
Thank you for the feedback on your experience and the information, Kristian. We take your critique seriously and would like to support you in this.
Have you already created a support ticket? If yes, please let us know your ticket number, so that our service team can assist you with your request. If not, you can create a support ticket via the following link: https://cs.arctic.ac/open.php and our service will contact you as soon as possible to analyse the issue in more detail and help you.
If we can help you in any other way, please let us know. Your ARCTIC Team
Excellent customer service
Excellent customer service, replied to all my questions. Was shipped same day, had it in norway 2 days later. Very good price
Reply from Arctic
Thank you for your perfect rating, Erlend. We are very proud to be able to rely on your experience and are really excited about it! We wish you all the best and much fun with our product. Your ARCTIC Team