Arrow Reviews 1,569

ARROW WERE ENGAGED BY THE ELECTRICAL COMPANY IN IPSWICH HUGHES AND CO, TO TRANSPORT A NEW BOSCH FREE -STANDING FRIDGE THAT DOMESTIC & GENERAL HAD PURCHASED FOR US TO REPLACE OUR DEFUNK FRIDGE; FROM THE MINUTE HUGHES GOT INVOLVED THIS WAS A SEEMLESS PROFESSIONAL EXPERT SMOOTH OPERATION. SERVICE TO THIS STANDARD IS RARE, BUT WITH HUGHES AND CO IPSWICH FOLLOWED BY ARROW WHO ACTUALLY DELIVERED IT, NOTHING WAS TOO MUCH TOROUBLE;MELISSA BROPHY AT HUGHES CONTACT CENTRE WENT OUT OF HER WAY TO ADD ON INSTILLATION AND COLLECTION OF OUR OLD FRIDGE; SHE WAS SUPERB AND A TOTAL CREDIT TO THAT COMPANY EVEN SENT US AN E MAIL CONFIRMING IT WOULD BE INCLUDED IN THE ARROW DELIVERY. THEN AROW TOOK OVER AND CONFIRMED THEY WERE BOOKED. THE NIGHT BEFORE DELIVERY TO US IN BOURNEMOUTH WE RECEIVED AN E MAIL GIVING TRACKING DETAILS.
ON THURSDAY 9TH JANUARY MORNING WE SPOKE WITH ARROW WHO CONFIRMED DELIVERY WAS IN PROGRESS. AND GAVE US THE TRACKING REFERENCE NUMBER AGAIN THEY WERE EXCELLENT. THEN HALF HOUR BEFORE DELIVERY CHARLIE AND MARK PHONED TO SAY THEY WERE ONE STOP AWAY; AT 12.30 ISH THE TWO OF THEM ARRIVED. THEYE WERE OUTSTANDING. HAPPILY TOOK THE OLD FRIDGE AWAY, INSTALLED THE NEW ONE; THEY WERE POLITE, PROFESSIONAL, VERY KIND, A PLEASURE TO HAVE IN THE HOUSE; WHAT A CREDIT TO ARROW THEY ARE;
WHAT A SHAME OTHER COMPANIES CANNOT FOLLOW SUCH INCREDIBLE PREMIER AND INDIVIDUAL SERVICE AS OFFERED BY ARROW AND HUGHES; THEY STAND OUT WAY ABOVE THE REST SO CONGRATULATIONS AND A HUGE THANK YOU TO BOTH COMPANIES AND INDIVIDUALS DAVE & SUE BURNINGHAM IN BOURNEMOUTH

Shocking,I ordered a fridge freezer to be delivered and paid extra to have the packaging and old appliance taken away.The fridge freezer was left in the middle of the house and the tenant was informed by the driver that they would have to put it in place.The packaging was left at the property along with the old appliance.I contacted appliance direct to arrange another suitable time and again failed to get picked up no call prior.Arranged a third pick up and had a call from the driver to say they were at the property an hour earlier than specified.I arrived at the property 5 minutes later and spoke with the tenant who said no one had called and no card left.Tried calling the driver back but got no answer.Wasted hours on these

Had a delivery on next day arrow decided that a week later was better and then told me they would give me a call a hour before and again decided calling me when they were out side was better don't use this company the depo couldn't even get hold of the driver if you want a service when they feel like it 5 star of you want your stuff when you order it maybe use someone else.

Booked taxi on line for Leeds airport. They were very prompt at communicating before I booked. Arrived at 2am. No communication from them. We saw several Arrow taxis outside but we had to queue at the “pre booked” Arrow Taxi office beforehand. Unfortunately the couple before us had problems and couldn’t find the booking, which meant we had to wait another 10 minutes until they eventually found it. Usually pre booked taxis notify you via text and they arrive without needing to queue. The driver was very nice and helpful. Disappointed.

Bristol airport arrow taxi simply the best taxi waiting for us even after me booking the wrong time slot was really polite lovely driver thank you for all yr professional company

Zero customer service. They failed to deliver my washing machine 29/6. Their response via WhatsApp & email has been appalling. At no point have they apologised to me. It's taken several days for them to identify they made a mistake. They have arranged a new delivery but didn't have the courtesy to ask me when is convenient. So yet again I am waiting for a delivery that may not even arrive. If I didn't desperately need a replacement machine I wouldn't bother waiting in - they clearly aren't bothered about their customers.

Informed previous day that delivery was the next day with exact delivery time. Next day delivery driver rang to say he’d be there within 20 minutes. True to his word he was here within 20 minutes.
Cheerful, professional and thorough driver.
Arrow are so much more professional and reliable than other well known delivery companies who promise a delivery date then inform you your delivery is held up and deliver days after.
Well done Arrow.

Unprofessional Staff, Susan Parsons and her department are useless, unempathetic individuals. Do not consider the facts, rude, take action without notice despite communication.

do not care about their partners, Arrow are very quick to class their connections as "Partners" This is not the case. They just milking you out. All MSP, MSSPs and TSPs avoid at all costs this company.

The feedback will be shared with their board and partners such as ConnectWise how they deal with their "partners" as this can fellow cause damages to connection statutes and other companies linked.

Excellent service by Dewi and Craig very happy

John and Roy delivered the products & were very pleasant both on arrival and leaving the property

A big thank you STU and PAV, good communication prior to delivery. Both had a pleasant and cheerful attitude, nice to see in this day and age. Thanks guys your a credit to Arrowxl.

Brilliant communication every step of the way , very polite friendly and professional.
Thank you to Daz & Kev that updated me on their way to deliver and even carried it into my living room for me.

This company has been the end point solution to all kinds of fraud of any kind and different manipulation of the internet in my life investment entanglements thanks to this great company Omega Gold Company in years of involvements.

On time and polite. Nice quick delivery by Michael and Richard

The 2men were very helpful and very polite and on time thank you to John and ray

John and Roy quick, efficient and very polite, have delivered to me a few time's.

Delivery arrived well within the 1/2 hour of the call.
Deliverer brought the large, heavy package right into my home for me.
Deliverer was very pleasant and courteous.

Guys were amazing that delivered, no hanging around, safely delivered tumble dryer at 0730 am, nothing like being sharp on behalf of Very.co.uk

Driver kept me informed on time of delivery. Kept to the stated time perfectly. Off loaded to the location of my choosing.

Martin and Pat were very friendly during the delivery experience. Keep up the good work

Well informed of delivery date, and a text from the delivery guys 30 mins before they arrived.
John & Roy