Aspect Reviews 20,353

We initially experienced some communication issues, but Diles was very helpful and managed to turn the situation around.

Paul and Charlie were knowledgeable and did a great job fixing our heating system. They also followed up afterwards to make sure everything was working properly, which we really appreciated.
They suggested having an electrician fix the isolator, and Paul kindly took the time to explain everything to the electrician over the phone, including what had been done together with Charlie.
Overall, a positive experience in the end—thank you for your help and support.

I would like to share my disappointing experience with Aspect.co.uk regarding a leak investigation at one of our commercial sites.
My initial interaction in November was deceptively positive. Booking the first engineer was effortless; the office staff were friendly, helpful, and professional. However, the service deteriorated rapidly from there. The first engineer arrived only to state that the leak was inaccessible without scaffolding and required a two-person team.
Following this advice, I booked three specialists, two plumbers and an electrician, for a follow-up. Despite the smooth booking process, the site visit was a failure. The engineers spent only a few minutes on-site, primarily complaining about the lack of parking in Central London, before concluding exactly what the first engineer had: that the area was too high and required scaffolding.
Ultimately, no actual work was performed, yet four separate invoices were issued, and the payments were immediately collected from my credit card.
What I find most frustrating is the lack of accountability. I have called and emailed multiple times to query these charges. While the telephone staff are consistently polite and promise to investigate or review call recordings, I have never received a single follow-up or resolution.
The contrast between their pleasant customer service and their total lack of operational follow-through is a major concern. I cannot recommend Aspect to either domestic or business clients based on this experience.

Because you changed the price, I said I didn't want anyone, but nobody came to my house.

Absolutely terrible experience with Aspect. I was clearly quoted one price for additional hours during the call, but the final invoice charged me effectively double that rate. When I requested the call recording to verify what was agreed, they repeatedly refused to share it, hiding behind vague “manager approval” excuses. Completely unacceptable and feels deliberately misleading. Also appears to be heading towards a breach of UK GDPR as they are withholding my personal data.

They also:
Added a £48 materials charge with no explanation or evidence. Apparently it's for a couple of wall plugs (retail max £4)
Failed to apply a promised £15 discount
Overcharged labour as they billed half hour extra than service delivered, which I can prove with camera and doorbell logs

Customer service has been completely useless, no accountability, no resolution despite repeated follow-ups for over 1 month.

They are illegally withholding my money. I am now initiating legal proceedings to recover the overcharged amount.

Avoid at all costs.

Excellent attention by both engineers and dedicated on getting the job done very well, promptly and going the extra mile to make sure it was all sorted well.

Recurring issues after works have been completed, we have emailed multiple times and have not received a response

We’re very pleased with the work Mario Pereira did to identify and repair a leak in our shower. He was knowledgeable, professional, and kept us informed throughout the entire process. We wouldn’t hesitate to recommend him to anyone in need of leak detection services.

professional
amazing booking process

Maurizio was the gentleman that came to help with blocked sewage manhole at my house, not a pleasant job but such a pleasant, friendly, knowledgeable guy. He cleared the sewage drain, showed me on his camera what the problem was and fixed it for the same price the previous plumber charged just to clear it. I would now never use any other service other than aspect, I’m very happy.

On time and sorted the problem. Good explanation of what had happened.

Fantastic work. Replaced 1 broken electric socket and 2 light switches. Completed the work on time and was very clean, tidy and friendly. Kalidur Rahman was excellent, and we would be delighted to use his services again.

Alfie a nice bloke and an efficient worker who diagnosed and fixed the problem

Great service thank you

Was convenient, quick and the engineer was very professional and took the time to explain and show me the issue.

The staff member on the phone made booking the appointment very easy. She explained the prices clearly and advised the difference between the weekend rate as opposed to the rate during the week, so we could make a choice that suited us. Our engineer, Laszlo, arrived on time, explained everything clearly at every stage and is very experienced. He was very polite and respectful at all times and patiently answered all our questions. He was very focused on problem solving and we are very happy with the standard of his work. He is an absolute credit to Aspect!

Attended quickly. Thoroughly explained and showed me what the problem was. Putting my mind at rest that it would be fixed promptly. Sam was very friendly and efficient and as much as I don’t want a problem in the future I would definitely call him again.

This was really an excellent job done. My front door lock had broken and I called Aspect on the recommendation of my partner who has used them on plumbing issues recently.
Jack made a great repair - he was knowledgable, polite, respectful and his customer care was first class.
My bill was reasonable too, given this was an emergency call-out. I paid twice as much 10 years ago when I had a similar problem.
I thoroughly recommend Aspect and would use them again like a shot!