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Trustpilot Reviews 496,637

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TrustScore 4.5 out of 5

4.4

Review Site
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 117,862 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpfulness of the staff, noting their ability to guide users effectively. Many people find the product to be of high quality, and the overall user experience is frequently described as great, with an easy and quick process for submitting reviews. However, some people were dissatisfied with the website, mentioning issues with being logged off, difficulties with the login process, and problems submitting reviews, particularly when trying to use Google accounts. A few other people also felt that there were glitches and visual bugs, and some expressed concerns about the platform's review moderation policies.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers find the platform... See more

Website

Consumers find website experiences to be ambiguous. Many appreciate the site for checking important... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the professional and instant service,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism and... See more

Product

People report positive experiences with product, appreciating platforms that provide a space for consumers to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four stars, because I'm being constantly logged off, when I follow to review link, I received. I would like to post the review I was invited to, with my Gmail address, that is verified, not with the o... See more

Rated 4 out of 5 stars

I like trust pilot, this has been my first experience with the platform. The pending review is interesting. Maybe to ensure no slander, which is smart. Hopefully not eliminating honest experiences. It... See more

Rated 5 out of 5 stars

Trust Pilot Is a great place to go to for genuine reviews on things. Maybe before purchasing products or it could be a new product your not quite sure about? You can rely on genuine reviews from rea... See more

Rated 5 out of 5 stars

Very happy to see that Trust Pilot got the review and published it to make others aware. I wouldn't like anyone else making the mistake of not checking the label for info. Although I think it should r... See more

Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

497K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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