Verified
It certainly takes the pressure off, having to remember to buy cat food, as it comes automatically. Sadly tho my cats preferred flavour of meowing heads dry cat food (chicken, 4kg) is often not availa... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Great product - my dog absolutely loves it - he does an uninviteddance every morning when it is being dished up -quite a sight to see - he is a 50kg mountain dog. So I guess it’s taste for him 🤣. For... See more
Verified
Delivery was great, well packed and on time. My cavapoo loves the Little Paws Fuss Pot dry kibble, after going through every other food. Excellent, actually found one he really likes and eats consiste... See more
Verified
Finally found a dog food for my very fussy three year Jack Russell, He has the 50% salmon with vegetables all natural ingredients with no nasties and he has the wet food as a topper and he loves both... See more
Company details
Written by the company
We care dearly about dogs. In fact, we're barking mad about them. So we made a dog food that cares for them just as much as we do; healthy, naturally tasty food that's tailored to the specific needs of your furry family member.
Barking Heads & Meowing Heads
Written by the company
- A wholesome range of pet food, made with natural ingredients of the highest quality
- Created by a group of people who love pets and care about what goes into their bowls. Buy online today for fast and free delivery to your door.
Contact info
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, United Kingdom
- enquiries@barkingheads.co.uk
- barkingheads.co.uk
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
2-star1-starcat
Verified
Wrong food delivered, after a long wait
Order placed on 28th December for cat food. I appreciate it was just before new year so did not expect delivery within the 1-2 days as advertised. However it took 9 days to arrive. When it did arrive I hadn't received cat food, but a large bag of dog food. Customer services said they would urgently dispatch a replacement order. Urgent meant 3 days until it was sent out. Finally 2 weeks after I placed my initial order my cat got its food. She won't be ordering directly from Meowing Heads again.
Date of experience: January 05, 2024
Verified
I haven't received my order yet
I haven't received my order yet. I initially got an email saying the dispatch was delayed but even since it's been apparently dispatched, nothing. The tracking link says the delivery company is still waiting to receive my parcel, I've emailed Barking head's to chase up but had no reply for a few days... The food itself is amazing but this is the first time I've bought direct from the company and I'm not impressed so far. Food for my cat is something that I obviously seriously need to be reliable. Especially as it's not like you can buy this brand anywhere. Very stressful not knowing when or if my boys food will arrive
Date of experience: January 26, 2024
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Verified
Disappointed
I’ve had a subscription since April 2023. Always been happy with product and customer service. This time I was informed that one of my items - Fat Cat Slim - Dry Food was out of stock and would I choose an alternative product which would then replace the FCS in my future subscriptions.
Placing a subscription is a guarantee for me and the supplier of the sale/supply of that chosen product. If it is actually just out of stock then why does any substitute then become part of my subscription going forward?
There is no direct substitute for FCS and if, as I suspect it is not just out of stock but actually discontinued then why not just say so?
I did send a message asking this question at the time of the notification but received no response.
Date of experience: April 25, 2025
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the confusion regarding your subscription and the availability of the Fat Cat Slim - Dry Food. We understand how important it is for you to receive the specific product you've chosen for your pet.
We sincerely apologise if you felt that our communication was not clear enough. We aim to provide the best service possible and it seems we've fallen short in this instance.
We're also sorry to hear that you've not received a response to your query. Our customer care team is usually very prompt in responding to all queries and it's concerning to hear that you've not heard back from them.
I have asked one of our customer care team to reach out to you regarding your query. We value your loyalty and want to make sure you're satisfied with our service.
Please do not hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/ for any further queries or concerns.
Thank you for your patience and understanding.
Best wishes, The Barking Heads & Meowing Heads Team
Great food, poor subscription service
Great quality food and cats love it, but I signed up for a subscription service for the 60 x 100g cat food that has been out of stock twice in a row now and can no longer rely on them anymore.
I've had to order elsewhere so I can reliably feed my cats their favourite food and will be cancelling my subscription.
They could've easily sent me the equivalent in smaller packs for the same price, but that was never offered to me as an option.
I've emailed and no response too.
Poor service.
Date of experience: November 07, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're really sorry to hear about your experience with our subscription service. We understand how important it is to have a reliable source of your cats' favourite food, and we apologise for any inconvenience caused by the stock issues.
We're also sorry to hear that you've not received a response to your email. Our customer care team is usually very prompt in responding to queries and concerns. We assure you that we will look into this matter and ensure that it is resolved.
We appreciate your feedback and will take it into account as we strive to improve our services. We hope that we can regain your trust in the future.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Food is great sadly the cat food pouch…
Food is great sadly the cat food pouch packaging is not recyclable. Also outsources to company who doesn't package efficiently for good carbon footprint. therefore we will not be using again.
Date of experience: December 16, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback. We're glad to hear that you find our food great, but we're sorry to hear about your concerns regarding our packaging. We understand the importance of sustainability and are always looking for ways to improve our practices.
We appreciate your feedback and will certainly take it into consideration as we continue to strive for better environmental practices. If you have any further comments or suggestions, please feel free to reach out to our customer care team at https://customercare.barkingheads.co.uk/.
Thank you again for your feedback.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Unsatisfactory.
I was sent an order for someone else. I am still waiting for the Fat cat slim biscuits. Despite calling and emailing, I have received emails stating how busy you are, which I understand but have not got my original order.
Many thanks.
Date of experience: March 11, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're truly sorry to hear about the mix-up with your order and the delay in receiving your Fat Cat Slim biscuits. We understand how frustrating this must be for you and we appreciate your patience during this busy time.
Please rest assured that our customer care team is working diligently to resolve all issues as quickly as possible. We trust your issue has been resolved by now.
Thank you for your understanding and for bringing this to our attention.
Best wishes, The Barking Heads & Meowing Heads Team
A shame
I absolutely loved meowing heads, and so does my cat. However I cannot rely on them anymore to make sure my cat has the food he loves. I have a subscription, they had a stock issue and asked me to cancel / skip the order. Fine. A lovely helpful telephone agent placed the order again for me 4 days later as the item was back in stock. 2 days later I get another email saying yet again they have stock issues and my order will be delayed. We are now looking at over a week where my cat doesn't have his regular food. I am looking to move to another food provider, I love the food you provided for cats but I need a subscription I can trust to make sure I don't have to run around getting food for my cat when you fail to deliver.
Date of experience: October 10, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're really sorry to hear about the issues you've experienced with your subscription and the stock availability of our Meowing Heads food. We understand how important it is for your cat to receive their favourite food on time and we sincerely apologise for any inconvenience caused.
We're glad to hear that you've been in touch with our customer care team and they've been able to assist you. We're working hard to improve our stock management and ensure that these issues don't happen in the future.
We truly value your custom and wouldn't like to see you go. We hope that we can regain your trust and continue to provide your cat with the food they love.
Best wishes, The Barking Heads & Meowing Heads Team
Just awful!
Created an account for my disabled Mum 10/02/24 subscribed and placed an order for cat food and kitten biscuits. My Mum received the biscuits and DOG food.
I sent an email regarding this error and received a reply saying a ticket has been created.
More than four weeks later and I still have not had any contact from them.
They don’t have a working phone number.
No way to cancel the Subscription.
Terrible service so far! And my Mum is paying through the nose for it now since her kittens have been adopted yet she’s still paying for the food which gets sent to her automatically.
0/10
- - - Company has seen been in touch asking for the order details which I sent them on 12th March
STILL waiting for a response from 8 days later 👎🏻
Date of experience: February 10, 2024
Verified
My cat does not like your food
My cat does not like your food. Although, you are in good company she doesn't like KatKin either.
Date of experience: July 14, 2025
Reply from Barking Heads & Meowing Heads
Hello,
We're sorry to hear that your cat hasn't taken to our food. We understand that each pet has their own unique tastes and preferences. We appreciate your feedback and we're always looking to improve our products to better suit our furry friends. If you have any further comments or need assistance with anything else, please don't hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/.
Thank you for giving us a try and we hope to have the opportunity to serve you and your cat better in the future.
Very disappointed
Very disappointed. There is very little decent cat food available in this country with the brands like felix and purina having only 4% meat with the rest filled with crap. Meowing heads is 93% meat and my 2 cats love it. At first the subscription was great I signed up for 60 pouches per month at a great price. The last two months just before the order has been due to go out they have said it’s out of stock giving me no time to be able to source it elsewhere. You can of course still buy the packs of 10 which makes it about £15 more expensive. Feel like they drew me in with this great offer and have now withdrawn it but aren’t telling customers this hoping that you’ll be so desperate that you’ll pay over the odds. Which is working because I’ll have to. Very bad marketing
Date of experience: October 19, 2024
Reply from Barking Heads & Meowing Heads
Hello,
I'm truly sorry to hear about your recent experience with our subscription service. It's disappointing to know that you've been left feeling this way, as it's certainly not the impression we aim to give our customers.
We understand the importance of ensuring our customers receive their orders on time, especially when it comes to feeding our beloved pets. Please be assured that we never intend to mislead our customers or make them feel forced to pay more than necessary.
We would like to investigate this matter further and find a suitable resolution for you. If you haven't already, please reach out to our customer care team at https://customercare.barkingheads.co.uk/. They will be more than happy to assist you with your concerns.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.
Best wishes, The Barking Heads & Meowing Heads Team
missing order, 60 x meowing heads pack
ordered 60 x meowing heads pack on 24th Nov (which was shown as instock at time of purchase), also signed up for the subscription, when nothing arrived and the order stastus still said 'unfilfiled' on 26th Nov email and asked for an update, on the 29th Nov I got this email response.
"Dear Ian,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience. According to our latest update, the Mega Pack wet food will be back in stock on December 3rd.
Thank you for your patience and understanding.
Many Thanks,"
waited till 3rd Dec, checked the site and yes, the food was now in stock, was my ordered fulfiled? no.
I waited till the end of the day on the 4th Dec, still saying unfilfiled so I emailed again, today, 6th Dec I am yet to recieve a reply.
It is such a shame because its great cat food with a high review score on petfoodexpert, but its quality is meaningless if it is never delivered.
UPDATE: after a lot of back n forth the food was delivered. I was also given £15 of points to make up for the inconvenience.
Date of experience: November 24, 2024
Reply from Barking Heads & Meowing Heads
Hello Ian,
I'm truly sorry to hear about the issues you've experienced with your order. It's clear that this has been a frustrating situation for you, and I apologise for any inconvenience caused.
I understand that you've already been in touch with our customer care team and are awaiting a response. Please rest assured that our team is working diligently to address all queries as quickly as possible. I appreciate your patience and understanding during this time.
We value your feedback and take it very seriously. We're committed to providing not only high-quality pet food but also excellent customer service, and it's clear that we've fallen short in this instance.
Thank you for bringing this to our attention.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
I have a subscription for cat food that is not reliably fulfilled
I have a subscription for cat food. The last few times my cat food has come up for delivery, there has been no stock (apparently) and I'm asked to place an order for something else. The item I subscribe to is a box of 60 pouches, which feeds my cat for a month. I could order the 60 pouches in different configurations e.g. 6 boxes of 10 pouches or a box of 40 pouches and two boxes of 10, so you do have stock. You just don't have the item packaged up as a single box of 60. Why therefore don't you just send me the equivalent of the 60 pouches? I don't care if they come in multiple smaller boxes. I care that my cat has food to eat for the month. The last time we ended up switching to lily's kitchen from the supermarket, which he enjoyed. If this keeps happening I will likely be cancelling the subscription and switching foods permanently as this is no longer realiable or convenient.
Date of experience: May 03, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review and we apologise for any inconvenience. I see an order placed on 1st July for your regular item so it suggests your subscription has not been affected. We have introduced notification emails about possible delays due to stock issues so customers can swap items as they wish. We don't feel authorised to swap without such a request but we're more than happy to assist if they email us and match the price for more expensive items than their regular subscription. These changes are manual so will need to be reviewed individually and cannot be processed automatically. If there is anything we can do to turn this review into a positive one please let us know. Your order has not been affected by a stock issue.
My cat vomit with this food, and inconsistent delivery
I used to order the Meowing Heads variety pack and wet mega pack for my cat because my cat is a fussy cat and this is one of the only food she would eat. However, after feeding her their food for a few months, my cat started having gastroenterology problem - every 2 weeks or so my cat vomit all her food after eating, and we had to take her to the vet. This has never happened before, and after switching our food to another brand, this happens rarely. Not to mention the email communication and delivery are inconsistent. My delivery has been delayed for 3 weeks due to low stock without visibility of when the next delivery will arrive. After having no arrangement for the entire month, they suddenly ship out the order within very short notice. I did not expect to receive any package and had already moved address without the time to update them with my new address. I contacted customer service for a cancellation and refund, but they initially refused to do so. Only after insisting that they allowed me to cancel and gave me the refund. Overall a really bad experience:( would not look back on this brand.
Date of experience: May 25, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review. We are very sorry to read about your concerns regarding our wet cat food and that you link your cat's condition to our food. In the communication with our customer service you didn't share your concerns. We take any complaints like this very seriously but there may be many reasons why your cat vomits after eating every 2 weeks. We hope your cat is getting better after the vet visit.
With regards to the order it was placed because the subscription was active but the item was out of stock for a while. We informed in the email sent on 8th May that we will ship your your order as soon as the items becomes available. We understand that when the issue persists for longer than a week it's easy to forget about an active subscription.
We had no intention to refuse your request to cancel. The order couldn't be stopped when you contacted us on live chat, it was too late but we instructed DPD for it to be sent back so we can process the refund.
Delivery driver left with a neighbor on ground floor when I live 3 floors up with no lift and I have back problems! Didn't try to buzz my intercom and I had to lugg the box upstairs and hurt my back!
DPD left my big box of 80 pouches of food with my neighbor downstairs because they didn't want to carry it up the 3 flight's of stairs when it's their job! I order online because I have a back injury that has left me unable to Carry heavy things especially up 3 flight's of stairs! I started ordering from this company because I had problems with previous company with deliveries, so tried barking heads and this was my first experience with them and looks like will be the last. I signed up for a subscription with them for £80 every 5 weeks which isn't cheap to feed my one cat and with this service, doesn't feel worth it. Barking heads, you need to sort out your delivery services along with other companies because none of them deliver to your door! I didn't specify to leave with a neighbor and I was in all day long and nobody even attempted to deliver it to my door! Customers can't contact these delivery companies directly and won't help you fix their problems either. Just pass the buck to each other! You've gained and lost a new customer for this as I'm now gonna be about 3 days in bed with this as it's pulled my back! Had to get another neighbor to help me as I couldn't Carry it further than the 1st floor!
Date of experience: July 27, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're truly sorry to hear about the difficulties you've experienced with your delivery, this is not the experience we want for any of our customers.
We take your feedback seriously and we're committed to improving our service. We work with our delivery partners to ensure that our customers receive their orders in a manner that is both convenient and respectful of their circumstances. It's clear that in this instance, this has not been the case.
I would like to assure you that we will be taking this matter up with our delivery partner. We understand the importance of reliable and considerate delivery, especially for customers with specific needs.
We've sent you a request via TrustPilot to gather some more details as we currently don't have your contact details here, if you could kindly respond to this when you are able to, we will then be able to follow this up with you.
Once again, we apologise for the inconvenience and distress this has caused you. We appreciate your understanding and patience as we work to resolve this issue.
Best wishes,
Barking Heads & Meowing Heads Team
Don't know what's going on but this…
Don't know what's going on but this company now owes me money!
Only received half an order with No explanation!
They're not taking calls right now?!!?
Chat bot is total BS.
Sent email yesterday. In past I've had a response by now but not this time?
So I've asked in the email what's going on & yes I still want that question answered.
I have a subscription with them. But they're so not the only company I deal with.
I've had issues in the past.
Apparently they've got supply issues with the cat food side.
So I said in the email I was happy to have waited for my order.
They'd already delayed my order which was fine.
Why not tell me something rather than short my order by half without saying?
They say that they're short of stock but still advertising 33% off. Why?
So I've had to buy food for my cat elsewhere.........
Nice people, but be careful......
Date of experience: January 30, 2024
Cat No Likey
Don't waste your money.
The wet cat food stank horrible and cat would not eat.
Tried mixing it with biscuits , treats and other cat food for week, but all ended up in bin.
Date of experience: January 07, 2025
Reply from Barking Heads & Meowing Heads
Hello,
We're really sorry to hear that your cat didn't take to our wet food. We understand how frustrating it can be when your pet doesn't enjoy their food. We take all feedback seriously and we're always looking to improve our products.
If you haven't done so already, we'd appreciate if you could get in touch with our customer care team at https://customercare.barkingheads.co.uk/. They'll be able to assist you further and discuss any concerns you may have.
Thank you for taking the time to leave a review. We hope to have the opportunity to provide a better experience for you and your cat in the future.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Great products my cat and dog love the…
Great products my cat and dog love the food! Customer service needs work. I have only received 1 bag of fat cat slim food when expecting 3. Cant get hold of anyone on the phone (waited 30 mins on average on hold) and left VM requesting cal back no call back. No response via email. Help!
Date of experience: November 07, 2022
Reply from Barking Heads & Meowing Heads
Thank you for your review. We take your comments on board and are working hard to improve our response time. Our land line is very overwhelmed at the moment but we trust your issue has now been resolved via email and the replacement is on your way. Apologies for the trouble and concerns.
Verified
No cat food included in the order
No cat food included in the order!
Still waiting for a response, my cat is hungry!
Date of experience: March 15, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're truly sorry to hear about the missing cat food in your order. This is certainly not the experience we want for our customers. We understand how important it is for your cat to receive their food promptly.
We trust the issue has been resolved to your satisfaction and we appreciate your patience during this time.
Thank you for bringing this to our attention.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Hello ,I am very disappointed with how…
Hello ,I am very disappointed with how you proceed, I ordered a bag of dry cat food and I received it for dogs I wanted to return it and I found out with amazement that I have to pay almost half of the amount I gave on the bag to other companies the return is free to you is paid this to force buyers not to send it back I am sorry but I am very disappointed
Date of experience: August 06, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review. We are sorry to read about your disappointment. We have checked the records for order BH-229008 and it was for dog food. If this was ordered by mistake we are very sorry. If incorrect goods were sent and the order was for cat food we would replace your order for free. We will accept your return if you send it back. Our full T&Cs for Returns and Refunds are available on the website.
Disappointing
Been feeding my cat Meowing Heads Senior Moments dry for a long time but the last 4 bags I've had appear to be different. The kibbles are coated in a dusty substance & when he's finished eating his food there is a dusty powder left in the bottom of the bowl. You can actually see the dust particles on the individual kibbles. Also had some odd huge kibbles in the bag presumably a manufacturing issue. Quality just doesn't seem as good as it was & I don't like to think of my cat consuming all this dusty powder. I'm going to look for a new food for him. Sad as meowing heads used to be good quality food
Date of experience: July 20, 2022
Reply from Barking Heads & Meowing Heads
Good morning Michelle
Thank you for taking the time to review our Senior Moments and I am very sorry to hear of your disappointment.
Our recipes haven't changed and are still full of our natural goodness as always, we also haven't had any other feedback like this therefore we would like to look into this further.
We haven't had any direct contact with you so far, would it be ok for us to contact us please so we can replace the food and investigate what has happened?
If you can please call us today on 01442 212392 9am - 4pm alternately please email us at enquiries@petfoodukltd.com.
We look forward to hearing from you.
Kindest regards
Kaylie
Customer Care Manager
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