Verified
It certainly takes the pressure off, having to remember to buy cat food, as it comes automatically. Sadly tho my cats preferred flavour of meowing heads dry cat food (chicken, 4kg) is often not availa... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
Great product - my dog absolutely loves it - he does an uninviteddance every morning when it is being dished up -quite a sight to see - he is a 50kg mountain dog. So I guess it’s taste for him 🤣. For... See more
Verified
Delivery was great, well packed and on time. My cavapoo loves the Little Paws Fuss Pot dry kibble, after going through every other food. Excellent, actually found one he really likes and eats consiste... See more
Verified
Finally found a dog food for my very fussy three year Jack Russell, He has the 50% salmon with vegetables all natural ingredients with no nasties and he has the wet food as a topper and he loves both... See more
Company details
Written by the company
We care dearly about dogs. In fact, we're barking mad about them. So we made a dog food that cares for them just as much as we do; healthy, naturally tasty food that's tailored to the specific needs of your furry family member.
Barking Heads & Meowing Heads
Written by the company
- A wholesome range of pet food, made with natural ingredients of the highest quality
- Created by a group of people who love pets and care about what goes into their bowls. Buy online today for fast and free delivery to your door.
Contact info
Inspired Pet Nutrition, The Airfield, Dalton, YO7 3HE, Thirsk, United Kingdom
- enquiries@barkingheads.co.uk
- barkingheads.co.uk
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
3-star2-star1-starcat
Verified
Wrong food delivered, after a long wait
Order placed on 28th December for cat food. I appreciate it was just before new year so did not expect delivery within the 1-2 days as advertised. However it took 9 days to arrive. When it did arrive I hadn't received cat food, but a large bag of dog food. Customer services said they would urgently dispatch a replacement order. Urgent meant 3 days until it was sent out. Finally 2 weeks after I placed my initial order my cat got its food. She won't be ordering directly from Meowing Heads again.
Date of experience: January 05, 2024
Verified
I haven't received my order yet
I haven't received my order yet. I initially got an email saying the dispatch was delayed but even since it's been apparently dispatched, nothing. The tracking link says the delivery company is still waiting to receive my parcel, I've emailed Barking head's to chase up but had no reply for a few days... The food itself is amazing but this is the first time I've bought direct from the company and I'm not impressed so far. Food for my cat is something that I obviously seriously need to be reliable. Especially as it's not like you can buy this brand anywhere. Very stressful not knowing when or if my boys food will arrive
Date of experience: January 26, 2024
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Verified
My cats enjoy the food but not much thought re the ‘user’ aka the human opening the sachet.
My cats enjoy the food but the sachets don’t always tear open properly and there’s always lots of food stuck in the bottom of the sachet. Which is really annoying as it makes feeding times more messy and take longer in comparison to traditional jelly sachets or other similar companies. The food also stinks the room up! Which I don’t mind, but may be off putting to some people.
Delivery was average to slow in speed.
Subscribe and save only works if your cats are really routine - mine aren’t haha.
Portion size is good.
I would buy again but only if it’s on offer as for the hassle of feeding time the price doesn’t seem worth it. Especially as there are many other competitive good quality cat food companies now.
Date of experience: July 17, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your feedback. We are sorry to read about your difficulties with opening and emptying our sachets. This is a new kind of complaint to us but we appreciate it.
With regards to our subscribe and save service customers are in full control of their subscription orders and can delay or move forward their orders based on their needs. I have also checked the delivery and your order was delivered within one day. It was placed on 17th in the evening, packed on 18th and delivered on 19th. We are sorry if the service didn't meet your expectations.
Verified
Disappointed
I’ve had a subscription since April 2023. Always been happy with product and customer service. This time I was informed that one of my items - Fat Cat Slim - Dry Food was out of stock and would I choose an alternative product which would then replace the FCS in my future subscriptions.
Placing a subscription is a guarantee for me and the supplier of the sale/supply of that chosen product. If it is actually just out of stock then why does any substitute then become part of my subscription going forward?
There is no direct substitute for FCS and if, as I suspect it is not just out of stock but actually discontinued then why not just say so?
I did send a message asking this question at the time of the notification but received no response.
Date of experience: April 25, 2025
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're sorry to hear about the confusion regarding your subscription and the availability of the Fat Cat Slim - Dry Food. We understand how important it is for you to receive the specific product you've chosen for your pet.
We sincerely apologise if you felt that our communication was not clear enough. We aim to provide the best service possible and it seems we've fallen short in this instance.
We're also sorry to hear that you've not received a response to your query. Our customer care team is usually very prompt in responding to all queries and it's concerning to hear that you've not heard back from them.
I have asked one of our customer care team to reach out to you regarding your query. We value your loyalty and want to make sure you're satisfied with our service.
Please do not hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/ for any further queries or concerns.
Thank you for your patience and understanding.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Great but frustrating issues with their system
I have the Cat wet megapack x60 as a subscription
The food as always is amazing and my cat's fur has become noticeably healthier and shinier
Your customer service via the phone has always amazing, even though I am calling with a problem with the subscription.
But please! Sort out your subscription IT system!!
Second month in a row I am told my subscription order cannot be shipped yet as it is "out of stock". I go online straight away and you can buy it from the website? Your staff on the phone were so good at resolving the issue however I do not want to make calling you to fix my subscription order a regular thing.
Date of experience: November 28, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our food has had a positive impact on your cat's health and that you've had great experiences with our customer service team over the phone.
We sincerely apologise for the inconvenience you've experienced with our subscription service. We understand how frustrating it can be to encounter such issues, especially when you're trying to ensure your pet has a consistent supply of their favourite food.
We're currently working on improving our IT system to ensure a smoother subscription process for our customers. Your feedback is invaluable in helping us identify and rectify these issues.
Thank you for your patience and understanding. We appreciate your continued support and we're committed to making your future experiences with us even better.
Best wishes, The Barking Heads & Meowing Heads Team
Great food, poor subscription service
Great quality food and cats love it, but I signed up for a subscription service for the 60 x 100g cat food that has been out of stock twice in a row now and can no longer rely on them anymore.
I've had to order elsewhere so I can reliably feed my cats their favourite food and will be cancelling my subscription.
They could've easily sent me the equivalent in smaller packs for the same price, but that was never offered to me as an option.
I've emailed and no response too.
Poor service.
Date of experience: November 07, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're really sorry to hear about your experience with our subscription service. We understand how important it is to have a reliable source of your cats' favourite food, and we apologise for any inconvenience caused by the stock issues.
We're also sorry to hear that you've not received a response to your email. Our customer care team is usually very prompt in responding to queries and concerns. We assure you that we will look into this matter and ensure that it is resolved.
We appreciate your feedback and will take it into account as we strive to improve our services. We hope that we can regain your trust in the future.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Food is great sadly the cat food pouch…
Food is great sadly the cat food pouch packaging is not recyclable. Also outsources to company who doesn't package efficiently for good carbon footprint. therefore we will not be using again.
Date of experience: December 16, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback. We're glad to hear that you find our food great, but we're sorry to hear about your concerns regarding our packaging. We understand the importance of sustainability and are always looking for ways to improve our practices.
We appreciate your feedback and will certainly take it into consideration as we continue to strive for better environmental practices. If you have any further comments or suggestions, please feel free to reach out to our customer care team at https://customercare.barkingheads.co.uk/.
Thank you again for your feedback.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
Love the quality of the food and my cat…
Love the quality of the food and my cat can't get enough of the biscuits in particular. Just wish the subscription service was more reliable. I don't have much storage space so try to time the delivery to fit in with when I'm running low, but often find there's a delay and the communication seems a bit haphazard.
Date of experience: June 13, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review. We are sorry if you experienced a delay on your order. The majority of our subscription orders are processed on the same day (weekdays) and delivered the day after, with a higher volume of orders we ship within 3 days. If there is an issue on the order it may take a few more days until we resolve it, often we need to communicate with customers on their preferences. We apologise if we didn't meet your expectations on this occasion.
Verified
Thus company is frustrating to deal with
Finding this company increasingly frustrating to deal with. We have a regular subscription for cat food. The cat food is great quality but the subscription process is poor. They email to say part of the order is low on stock and the delivery will be held up, so would I like to order something else instead. They dont specify which bit of the order is low stock, so impossible to know what to order instead. If I email to ask what part of the order is the problem, there is a "ticketing" system to wait for before they reply.....and then no clear answer. I've used this company for years and they are getting much worse. From the comments on Facebook, lots of customers are expressing the same frustrations
Date of experience: May 20, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review. We are sorry to read that our stock update emails are not clear. We take your comments on board and will feed them back to our technical team. We advised in th email which item is affected by the stock issue and which itmes are available to swap. We are happy to assist customers but these changes are manual so we are limited on the number of customers we can help with similar requests. Our response time may exceed 48hrs at the moment, apologies.
Verified
Unsatisfactory.
I was sent an order for someone else. I am still waiting for the Fat cat slim biscuits. Despite calling and emailing, I have received emails stating how busy you are, which I understand but have not got my original order.
Many thanks.
Date of experience: March 11, 2024
Reply from Barking Heads & Meowing Heads
Hello,
We're truly sorry to hear about the mix-up with your order and the delay in receiving your Fat Cat Slim biscuits. We understand how frustrating this must be for you and we appreciate your patience during this busy time.
Please rest assured that our customer care team is working diligently to resolve all issues as quickly as possible. We trust your issue has been resolved by now.
Thank you for your understanding and for bringing this to our attention.
Best wishes, The Barking Heads & Meowing Heads Team
A shame
I absolutely loved meowing heads, and so does my cat. However I cannot rely on them anymore to make sure my cat has the food he loves. I have a subscription, they had a stock issue and asked me to cancel / skip the order. Fine. A lovely helpful telephone agent placed the order again for me 4 days later as the item was back in stock. 2 days later I get another email saying yet again they have stock issues and my order will be delayed. We are now looking at over a week where my cat doesn't have his regular food. I am looking to move to another food provider, I love the food you provided for cats but I need a subscription I can trust to make sure I don't have to run around getting food for my cat when you fail to deliver.
Date of experience: October 10, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're really sorry to hear about the issues you've experienced with your subscription and the stock availability of our Meowing Heads food. We understand how important it is for your cat to receive their favourite food on time and we sincerely apologise for any inconvenience caused.
We're glad to hear that you've been in touch with our customer care team and they've been able to assist you. We're working hard to improve our stock management and ensure that these issues don't happen in the future.
We truly value your custom and wouldn't like to see you go. We hope that we can regain your trust and continue to provide your cat with the food they love.
Best wishes, The Barking Heads & Meowing Heads Team
Just awful!
Created an account for my disabled Mum 10/02/24 subscribed and placed an order for cat food and kitten biscuits. My Mum received the biscuits and DOG food.
I sent an email regarding this error and received a reply saying a ticket has been created.
More than four weeks later and I still have not had any contact from them.
They don’t have a working phone number.
No way to cancel the Subscription.
Terrible service so far! And my Mum is paying through the nose for it now since her kittens have been adopted yet she’s still paying for the food which gets sent to her automatically.
0/10
- - - Company has seen been in touch asking for the order details which I sent them on 12th March
STILL waiting for a response from 8 days later 👎🏻
Date of experience: February 10, 2024
Verified
This is expensive cat food particularly…
This is expensive cat food particularly if you have two animals. I dislike the way it is difficult to get all of the food out of the pouch; there is a lot of waste, which at this price cannot be afforded. Like the box and the flavour categories.
Date of experience: April 02, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We understand your concerns about the cost and packaging of our cat food, especially when catering for two pets. We're always looking for ways to improve our products and services, and your comments are valuable in this process.
We're glad to hear that you appreciate the box and flavour categories. If you haven't already, you might want to consider our subscription service, which offers up to a 15% discount on repeat purchases. This could help make feeding your two cats more affordable.
If you have any further concerns or suggestions, please don't hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/. They're always ready to assist.
Thank you for choosing Barking Heads & Meowing Heads.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
My cat does not like your food
My cat does not like your food. Although, you are in good company she doesn't like KatKin either.
Date of experience: July 14, 2025
Reply from Barking Heads & Meowing Heads
Hello,
We're sorry to hear that your cat hasn't taken to our food. We understand that each pet has their own unique tastes and preferences. We appreciate your feedback and we're always looking to improve our products to better suit our furry friends. If you have any further comments or need assistance with anything else, please don't hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/.
Thank you for giving us a try and we hope to have the opportunity to serve you and your cat better in the future.
Very disappointed
Very disappointed. There is very little decent cat food available in this country with the brands like felix and purina having only 4% meat with the rest filled with crap. Meowing heads is 93% meat and my 2 cats love it. At first the subscription was great I signed up for 60 pouches per month at a great price. The last two months just before the order has been due to go out they have said it’s out of stock giving me no time to be able to source it elsewhere. You can of course still buy the packs of 10 which makes it about £15 more expensive. Feel like they drew me in with this great offer and have now withdrawn it but aren’t telling customers this hoping that you’ll be so desperate that you’ll pay over the odds. Which is working because I’ll have to. Very bad marketing
Date of experience: October 19, 2024
Reply from Barking Heads & Meowing Heads
Hello,
I'm truly sorry to hear about your recent experience with our subscription service. It's disappointing to know that you've been left feeling this way, as it's certainly not the impression we aim to give our customers.
We understand the importance of ensuring our customers receive their orders on time, especially when it comes to feeding our beloved pets. Please be assured that we never intend to mislead our customers or make them feel forced to pay more than necessary.
We would like to investigate this matter further and find a suitable resolution for you. If you haven't already, please reach out to our customer care team at https://customercare.barkingheads.co.uk/. They will be more than happy to assist you with your concerns.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.
Best wishes, The Barking Heads & Meowing Heads Team
The subscription service is not good
The subscription service is not good. Twice my order of the 60 pack wet cat food was delayed. I was told it would be in stock on a certain date but then told it was not in stock. Finally after 2 phone calls I spoke to a nice lady who managed to put together a pack of 60 for me (albeit slightly different to what is included in the 60 pack). I decided to keep my subscription as I thought this was a one off but then I checked on line and see that there is a problem with my next order. I did not get any emails to say this, I just happened to log on to the site and saw a message saying there was a problem.
I then decided to cancel the subscription as it is more trouble than it is worth.
I never have any problems with ordering one offs from them, which is what I shall be doing in future.
Date of experience: December 09, 2024
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your experience with our subscription service. We're sorry to hear that you've had some difficulties with your orders. We understand how frustrating it can be when things don't go as planned, especially when it comes to ensuring your pet has their favourite food.
We appreciate your patience in dealing with these issues and we're glad to hear that our team was able to assist you, even though the solution wasn't ideal. We're always striving to improve our services and your feedback is invaluable in helping us do so.
We're sorry to see you go from our subscription service, but we're pleased to hear that you'll continue to order from us on an ad-hoc basis. We'll strive to ensure that your future experiences with us are smooth and hassle-free.
If you ever decide to give our subscription service another try, or if you have any further issues or concerns, please don't hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/. We're here to help.
Thank you for your continued support.
Best wishes, The Barking Heads & Meowing Heads Team
missing order, 60 x meowing heads pack
ordered 60 x meowing heads pack on 24th Nov (which was shown as instock at time of purchase), also signed up for the subscription, when nothing arrived and the order stastus still said 'unfilfiled' on 26th Nov email and asked for an update, on the 29th Nov I got this email response.
"Dear Ian,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience. According to our latest update, the Mega Pack wet food will be back in stock on December 3rd.
Thank you for your patience and understanding.
Many Thanks,"
waited till 3rd Dec, checked the site and yes, the food was now in stock, was my ordered fulfiled? no.
I waited till the end of the day on the 4th Dec, still saying unfilfiled so I emailed again, today, 6th Dec I am yet to recieve a reply.
It is such a shame because its great cat food with a high review score on petfoodexpert, but its quality is meaningless if it is never delivered.
UPDATE: after a lot of back n forth the food was delivered. I was also given £15 of points to make up for the inconvenience.
Date of experience: November 24, 2024
Reply from Barking Heads & Meowing Heads
Hello Ian,
I'm truly sorry to hear about the issues you've experienced with your order. It's clear that this has been a frustrating situation for you, and I apologise for any inconvenience caused.
I understand that you've already been in touch with our customer care team and are awaiting a response. Please rest assured that our team is working diligently to address all queries as quickly as possible. I appreciate your patience and understanding during this time.
We value your feedback and take it very seriously. We're committed to providing not only high-quality pet food but also excellent customer service, and it's clear that we've fallen short in this instance.
Thank you for bringing this to our attention.
Best wishes, The Barking Heads & Meowing Heads Team
Verified
I have a subscription for cat food that is not reliably fulfilled
I have a subscription for cat food. The last few times my cat food has come up for delivery, there has been no stock (apparently) and I'm asked to place an order for something else. The item I subscribe to is a box of 60 pouches, which feeds my cat for a month. I could order the 60 pouches in different configurations e.g. 6 boxes of 10 pouches or a box of 40 pouches and two boxes of 10, so you do have stock. You just don't have the item packaged up as a single box of 60. Why therefore don't you just send me the equivalent of the 60 pouches? I don't care if they come in multiple smaller boxes. I care that my cat has food to eat for the month. The last time we ended up switching to lily's kitchen from the supermarket, which he enjoyed. If this keeps happening I will likely be cancelling the subscription and switching foods permanently as this is no longer realiable or convenient.
Date of experience: May 03, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review and we apologise for any inconvenience. I see an order placed on 1st July for your regular item so it suggests your subscription has not been affected. We have introduced notification emails about possible delays due to stock issues so customers can swap items as they wish. We don't feel authorised to swap without such a request but we're more than happy to assist if they email us and match the price for more expensive items than their regular subscription. These changes are manual so will need to be reviewed individually and cannot be processed automatically. If there is anything we can do to turn this review into a positive one please let us know. Your order has not been affected by a stock issue.
Verified
Smells too strong
Unfortunately, my cat would not touch meowing heads. He is quite fussy but i Think it just smelt too strong. omg the smell, the whole house stinks when you open a sachet. Won't be wasted I shall feed it to my farm cats who eat anything and where the smell doesn't matter.
Date of experience: March 24, 2025
Reply from Barking Heads & Meowing Heads
Hello,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your cat didn't take to our Meowing Heads food due to the smell. We understand that each pet has their own unique preferences and we're glad to hear that the food will still be put to good use with your farm cats.
We appreciate your comments and will take them into consideration as we continually strive to improve our products. If you have any further comments or concerns, please don't hesitate to reach out to our customer care team at https://customercare.barkingheads.co.uk/.
Best wishes, The Barking Heads & Meowing Heads Team
My cat vomit with this food, and inconsistent delivery
I used to order the Meowing Heads variety pack and wet mega pack for my cat because my cat is a fussy cat and this is one of the only food she would eat. However, after feeding her their food for a few months, my cat started having gastroenterology problem - every 2 weeks or so my cat vomit all her food after eating, and we had to take her to the vet. This has never happened before, and after switching our food to another brand, this happens rarely. Not to mention the email communication and delivery are inconsistent. My delivery has been delayed for 3 weeks due to low stock without visibility of when the next delivery will arrive. After having no arrangement for the entire month, they suddenly ship out the order within very short notice. I did not expect to receive any package and had already moved address without the time to update them with my new address. I contacted customer service for a cancellation and refund, but they initially refused to do so. Only after insisting that they allowed me to cancel and gave me the refund. Overall a really bad experience:( would not look back on this brand.
Date of experience: May 25, 2023
Reply from Barking Heads & Meowing Heads
Thank you for your review. We are very sorry to read about your concerns regarding our wet cat food and that you link your cat's condition to our food. In the communication with our customer service you didn't share your concerns. We take any complaints like this very seriously but there may be many reasons why your cat vomits after eating every 2 weeks. We hope your cat is getting better after the vet visit.
With regards to the order it was placed because the subscription was active but the item was out of stock for a while. We informed in the email sent on 8th May that we will ship your your order as soon as the items becomes available. We understand that when the issue persists for longer than a week it's easy to forget about an active subscription.
We had no intention to refuse your request to cancel. The order couldn't be stopped when you contacted us on live chat, it was too late but we instructed DPD for it to be sent back so we can process the refund.
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