I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very straightforward and quick
Very straightforward and quick. Instant confirmation with all the booking details.
September 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Over use of personal data
Multiple emails and phonecalls before I’d even made a booking.
August 29, 2025
Reply from Big Cottages
Hello Chloe,
Thank you for taking the time to share your feedback with us.
Kindly note that when a customer begins a booking on our website, we make a courtesy call to offer assistance and answer any questions they may have. We then follow up once more to check whether they need any further help.
Many of our customers have found these calls helpful, as we are able to spend time with them and discuss any questions that may be preventing them from completing their booking.
That said, we understand some customers may feel this approach is a little proactive, and I sincerely apologise if this was your experience. Please be assured that our intention is always to provide support and make the process easier, never to be intrusive.
All the best,
Katie
My stay at the craighlaw arms
Debbie & Dave are very welcoming the accommodation is very clean and tidythe breakfast is very nice thay can not do enough for you if you want a break in a lovely little village in scotland this place is the place to be thanks again
August 11, 2025
Unprompted review
Quick and easy to book
August 6, 2025
My property is listed on booking.com…
My property is listed on booking.com but now I see it is listed on this site without my knowledge or consent. How is that even possible ? I have no link of agreement with this company . Beware
July 27, 2025
Unprompted review
Reply from Big Cottages
Hello,
Thank you for your feedback.
I’m sorry to hear that you were not aware that your property was listed on our site, and I completely understand your concern.
Please allow me to reassure you that since your property is listed on Booking.com, they may have distributed your listing to third-party websites like ours. This is typically outlined in your contract with them, and we have full permission to display your property accordingly.
However, I have requested further information via TrustPilot so that I can discuss this with you personally. If you could please respond there, I would appreciate it.
All the best,
Katie
The company were happy to help answer…
The company were happy to help answer all my questions and put me in touch with the master agent before I booked when they were unable to answer my final question
July 7, 2025
Did enquire about another…
Did enquire about another accommodation, big cottages had price down but had to enquire with property owner re dates and the price they came back with was almost double for the dates wanted that big cottages had it down for do found misleading , plus point could check this with actually speaking with someone at big cottsgeswhich was lovely
July 4, 2025
Lots of information about the property…
Lots of information about the property easy to book .
June 27, 2025
Smooth booking process
June 10, 2025
When we arrived you are welcomed by a…
When we arrived you are welcomed by a smell of dampness. Vincent needs some tlc, toilet and shower are impractical and it was very cold heaters didn’t work properly for us. Hot tub was dirty - didn’t even stay the night we left and went home.
May 30, 2025
Unprompted review
Reply from Big Cottages
Dear Lila,
Thank you for your review. We’re really sorry to hear about your experience and appreciate you bringing this to our attention.
As a booking platform, we don’t manage the properties listed on our site directly, but we take all feedback seriously and work closely with our partners and property managers to ensure high standards are maintained.
Unfortunately, we haven’t been able to locate a booking under your name. If you could get in touch with us at support@big-cottages.com, we’d be grateful for the opportunity to learn more about your experience and look into this further.
We hope to hear from you soon so we can help resolve this.
Best wishes,
Rebecca
Easy to view and book
May 26, 2025
Quick and efficient
May 18, 2025
So easy to book…many thanks
May 12, 2025
Quick and easy to book
Quick and easy to book. First time booking with Big Cottages and good experience so far.
April 23, 2025
So much choice
So much choice, even for a large party with small babies and dogs. Easy to use the site and find what you’re looking for. Pictures are really good quality and helpful and the descriptions of the properties are very detailed.
March 31, 2025
Good Customer Service
Lots of choice. I made a mistake on the dates and the Customer service were extremely helpful
March 30, 2025
Enjoyable experience.
Very clear and concise site to navigate with lots of meaningful information on each property.
The interactive map makes it pleasure to move around the country, not a chore.
Recommended.
March 7, 2025
Good display of cottages
March 4, 2025
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