4,805 total
The issue has been resolved. I changed my rating from 1 star to 5. The problem was: Discrimination of Russian citizens. They didn't allow to use any fiat currency, besides ruble (RUB) if you verified your account with documents issued in Russia, even if you reside in other country.
They helped to fix that during a chat session with support assistant.
Date of experience: September 07, 2023
Binance started to discriminate citizens of Russia by not letting them use any fiat currency, except for ruble. Even if you reside outside of Russia you're still bound to ruble, i.e. you can't buy crypto or sell it for, say, kazakh tenge. Hopefully other people from P2P section will leave this exchange forever and migrate to other, more friendly environment, because there hundreds of other exchanges as well. Binance will be the next FTX and soon will be forgotten.
Date of experience: September 01, 2023
Reply from Binance
Hello Svetlana, we see your feedback about the issue you are experiencing, and are ready to address it. Reach out to our live support at https://www.binance.com/en/chat → To start a live chat with our support: Choose the closest topic > "Unsolved"> "Not relevant"> “yes, transfer to customer service” → Our team will be ready to help you resolve it. -KV
Case ID 109781661
Binance held my money for no reason twice within 1 month.
1st time it took 1 day to resolve the issue, but today I met the same issue and for the same reason. More than $4000 has been held :
To give you a brief context, your account has been associated in cooperation with organisations that are subject to international sanctions which are outside of our Terms of Use.
Should there be any additional data we are able to provide, we will contact you at your registered email address.
In the following Link you can find various reasons for blocking accounts:
So I have to wait up to 30 days for nothing, if you wanna put yourself in the same situation - go ahead. I’m done with that.
I was using this service few years so far, but right now I’m scared to keep there more than $100, cause of these situations.
Date of experience: September 08, 2023
Reply from Binance
Hi Alexander, we have reviewed your case and noticed that our department is currently working on it. The estimated timeline for the investigation has been shared with you. We have also requested them to expedite the process as much as possible. In the meantime, you may refer to this article to better understand the situation you are facing: https://www.binance.com/en/blog/ecosystem/my-account-is-locked-what-do-i-do-3129250400431486605. On the other hand, please note that our chat support is always available to assist you: https://www.binance.com/en/chat | TS
hi
i have 910USDT money at binance account, its has been 1 month they hold my money without any reason also i can not make withdrawal.
when i contact with them via live chat they told just wait and you will get app notification.
such a bad support i ever seen already i waited 1 month still i have to wait for infinite time .
Update:the case ID 10865868
Wait for your answer
Date of experience: August 10, 2023
Reply from Binance
Hello Scott!
Our customer support is always ready to provide you with an update when it's available. Binance support is available at ➡️ https://binance.com/en/chat.
You can share your case ID with us and we will check it from our side.
-SA
The worst company ever i had tried to unlock my account then they process the verification they openned my cam and said there is a girl (my wife) she must do a video statement with you, they accessed my camera and want me go do them a video with my partner who are not a user with them !
Please becarefull of this company
Date of experience: August 22, 2023
Reply from Binance
Hi Majd, at Binance, every individual can have only one account and account sharing is prohibited as per Binance Terms of Use. If the system detects such a violation, you will be asked to provide related materials. On the other hand, we would like to delve deeper into your situation and see how we can assist you. Therefore, please edit your review to include your case ID, so we can check it in detail. | TS
I'm using Binance as a wallet to hold my profits that i make from VirtualYields platform and right now its been great!
Date of experience: September 04, 2023
Binance is just a rubbish company they want me to refund money back to a scammer who hack my account and take my 7.6 XRP, also he took 98$ from my trust wallet ,now I have get my Binance account back and I saw 1.5 XRP on my account And it was deposit by a scammer, but Binance want me to refund a money that was deposit by a scammer who stolen my Binance account and my money from my trust wallet, Binance I'm giving you bad review because this platform is totally rubbish,bad customer support
Date of experience: September 06, 2023
Reply from Binance
Hi Irfan, will you be able to provide more details so we can check the data and resolve the request? If you have a specific example, we are ready to investigate it. If you have already contacted the support service, do share with us the Case ID of your request or start a new chat using the link: https://www.binance.com/en/chat - FL
legendaryhacks.com Company is a lifesaver! They recovered my lost accounts and crypto currency with speed and professionalism. Highly recommended!
Date of experience: September 04, 2023
Very pathetic. They are scammers, the rates they themselves decide and make bullish and bearish market whenever they want. They liquidate people deliberately. They make their pockets, please avoid it. To save your hard earned money!!
Date of experience: September 03, 2023
Reply from Binance
Hi Syed. Prices are not determined by the exchange. Different users each have their own trading strategies and funds which can influence the market prices on the exchange. Market prices are determined collectively by the trading behaviors of both buyers and sellers. Binance strives to provide a quality trading platform, we do not have control over or determine market prices.
We take your feedback seriously and would like to address your specific concerns in more detail. Please reach out to us directly at https://www.binance.com/en/chat so we can assist you further.
VL
Why will Binance lock my account for no specific reason?… even after i answered all the verification questions nothing changed so i had to let the above company handle it before I could get my refund
Date of experience: May 19, 2023
Reply from Binance
Hi Sandra, we would like to gather more details about your issue so that we can provide you with better assistance. Please contact our chat support at: https://www.binance.com/en/chat If you have already done so, kindly edit your review and include your case ID. This will enable us to investigate your situation further and suggest a solution. | TS
I've experimented with a couple of crypto apps, including Coinbase and CoinSpot, but to be honest, none of them can quite match up to Binance. Binance outshines the others in several key areas:
1. Lower fees.
2. User-friendly options for purchasing crypto with Visa or direct transfers (most cost-effective).
3. Extremely straightforward staking of crypto with highly competitive APY. For me, that one was a big plus, as I couldn't find many other apps supporting staking.
4. A wide range of trading pairs.
5. Access to margin accounts in addition to the regular spot accounts.
6. High-level security (including MFA and biometric authentication). It's worth noting that the other apps also support these fundamental security features.
7. API access for developers.
The only aspect where Binance doesn't excel is in the overall design of their app and platform. Given the extensive functionality offered by Binance, it's easy to get lost in their menus, and the navigation isn't particularly user-friendly. When I look at their app, I get the impression that their product strategy prioritizes adding features as quickly as possible at the expense of design. In my opinion, a truly exceptional company doesn't have to choose between these two aspects; they can excel in both.
In any case, if someone were to ask me for a crypto trading app recommendation, I would wholeheartedly recommend Binance.
Date of experience: September 02, 2023
Beware of this fraudulent website! I had a terrible experience with them. They promised premium products at unbelievable prices, but it was all a sham. After making a purchase, I received nothing, and my attempts to contact them went unanswered. It's disheartening to see such dishonesty online. I strongly advise everyone to steer clear of this site to avoid being scammed. Always research websites thoroughly before making any transactions, and report suspicious activities to protect others from falling victim to this deceitful operation. Let's work together to make the internet a safer place.
Date of experience: July 16, 2023
Beware of this fraudulent website! I had a terrible experience with them. They promised premium products at unbelievable prices, but it was all a sham. After making a purchase, I received nothing, and my attempts to contact them went unanswered. It's disheartening to see such dishonesty online. I strongly advise everyone to steer clear of this site to avoid being scammed. Always research websites thoroughly before making any transactions, and report suspicious activities to protect others from falling victim to this deceitful operation. Let's work together to make the internet a safer place.
Date of experience: March 16, 2023
I have been trying to sell my crypto assets to my bank card and have not been able to do it for the last two weeks.
I'm surprised that I'm able to buy crypto assets without any delay but not able to sell them when I need to, and every time it shows as card unavailable when I go for a sell transaction, although the card is linked to my Binance account.
I am also getting an error message: ( Unable to Process There was a problem processing your payment. Please try again later. (RC000006) ).
Please help me resolve this issue- I have been trying to contact Binance but it seems they only have a chatbot service that is unable to answer customer-specific problems.
I'm sure many Binance customers might be facing this issue and therefore would like to suggest Binance that it also offer a Human connection to their customer service. My Binance Customer ID: 579667843 for your reference.
I look forward to hearing back from Binance and getting this problem solved.
Thank you.
..Continuing from my last review as requested by Binance, my Case ID #109653667
I look forward to hearing back.
Thank you.
Date of experience: September 05, 2023
Reply from Binance
Hello there Gilbert! Thank you for reaching out to us on Trustpilot. We are here to help you. We would be more than happy to take a deeper look into your issue and try our best to resolve it for you. To be able to do that we need you to contact our support. We can see you have already contacted our support but could not pass the chatbox. Please do not worry, you canshare your case ID (Chat ID) with us and we can assign an agent to your chat to dig deep into your issue and help you. If your chat is closed, you can initiate a new one by using this link http://binance.com/en/chat. Thank you. ^AE
Binance suspended my global account and my account has been suspended for 1 month. He seized my 2000$ money and there is no return in any way. I am still waiting for my account to be opened.
Date of experience: August 04, 2023
Reply from Binance
Hello Kaan, we'd like to examine your issue and provide you with a prompt response. Could you kindly contact our chat support at this link? http://binance.com/en/chat An agent will be assigned to you as soon as possible. If you already have a case ID, please share it with us for further assistance. | TS
Fraudulent activity by binance, trusted them with my crypto only to be unable to withdraw my funds,if not for the help of the great firm on my heading I would have lost all,they've got great service I highly recommend
Date of experience: July 17, 2023
good platform overall, low fees, many products, good staking %, easy to use and send crypto. Im happy using your platform 5/5
Date of experience: August 31, 2023
Reply from Binance
Hello Tom! We work hard on providing the best product and service! Thank you for appreciation ☺️
-SA
Trash Plattform. Never saw more stupid plattform like Binance. Be careful about your assets.
I am waiting since 3 days for an Bank deposit which i made and they cant book it and its a digital plattform imagine!
If i would send something by post to africa would be more faster!
Date of experience: August 30, 2023
Reply from Binance
Hi Mananon! We are here to check this situation further for you.
We wish to take a deeper look into your case and provide support, please reach out to us at: https://www.binance.com/en/chat
Our team has the expertise to provide you with the necessary guidance to resolve any issues you're facing. - FL
Good platform, im daily user, nice staking %.
-1 because of kyc requirements
Date of experience: September 02, 2023
Reply from Binance
Thank you for your honest feedback and rating! We appreciate your recognition of Binance as a good platform. As for the KYC requirements, we understand that the process may be inconvenient. However, it is necessary to ensure a safe and secure trading environment while adhering to global regulatory standards.
We continuously strive to streamline and enhance our processes, so your input is valuable. The following article might be useful for you:
https://www.binance.com/EN/blog/ecosystem/421499824684902130
Happy trading!
EA
What this bunch of scammers do is suck you in with a small investment like £250 and promise the earth .Then a conning woman like Emily Hoffman rings you up after inflating your virtue money account by a few hundred pounds.She wants you to pump a few grand in but you will never get it back.Ignore her for a few weeks and you will get a fool like Nick Weiss ringing you up saying he has been allocated your account and over the next week your balance may increase to over a thousand.
Tell him you would like to draw your money out and he will say he will sort it.In the meantime your virtue balance may increase above £10000 .
Then he rings to say we will draw it out and he will raise your hopes but says it will take a few hours to transfer.
Then comes the crunch.Your fake money (it’s not real money)is stuck in the blockchain and they would like you to send a few grand to get it out.
Don’t fall for this and don’t believe this vermin and put your money in a proper company that is regulated because these jokers are not
Date of experience: September 01, 2023
Reply from Binance
Hi Gavin! We are firmly committed to fighting against scams and fraud. If you come across any suspicious activities, please collect all pertinent information, such as transaction specifics and the involved account details. Then, contact our support team at binance.com/en/chat and share the relevant incident information for a thorough investigation and assistance. Your collaboration is highly valued! Thank you! ~MH
