When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more
Company replied
I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more
Company replied
Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more
Company replied
Company details
Written by the company
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Contact info
7336 W. Post Rd. #111, 89113, Las Vegas, United States
- 877-936-7175
- support@bitcoinira.com
- bitcoinira.com
You should know
4.9
Excellent
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An actual PERSON to talk to!!!
First of all, thank you for having a "real person" give me a call back. Tanya answered all my questions. She was very easy to understand and very helpful.
October 6, 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the real, human support at BitconiIRA, DAB! Thanks for taking the time to share your experience
Advertisement
My representative was knowledgeable and…
My representative was knowledgeable and handled my questions very efficiently.
October 2, 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the BitcoinIRA experience, Keith!
She was very personable and helpful.
She (Aliyah Jackson) was very personable and helpful.
October 3, 2025
Unprompted review
Reply from Bitcoin IRA
Daris, thank you for your feedback on Aliyah's care. We appreciate you!
Great Customer Support
John has helped me on several occasions, during my involvement with Bitcoin IRA. He has been extremely friendly & helpful, & I found it most impressive that he remembered helping me in the past. Each time he has assisted me, he has made me feel that he truly cares that my experience with the company be a positive one & that I am completely satisfied with the end results! Thanks John!!!
October 2, 2025
Unprompted review
Reply from Bitcoin IRA
Kent, we're so glad John has been a help to you on multiple occasions. Please let us know should you need any additional help!
We called for the first time for help…
We called for the first time for help with selling and Aliyah Jackson was great! She patiently walked us through how to sell and then fill out the request forms. She answered all our questions and was very helpful. Thank you Aliyah!
October 3, 2025
Unprompted review
Reply from Bitcoin IRA
GS, we're so happy to hear Aliyah was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Advertisement
Jacob answered all my questions quickly…
Jacob answered all my questions quickly and professionally.
October 2, 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Jacob's care! We appreciate you, Ed!
John was very helpful in helping e…
John was very helpful in helping me resolve my issues. Thank you John, much appreciated!
September 29, 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on John's care! We appreciate you, Robert!
Kayla answered my questions
Kayla was patient, considerate, and knowledgeable. Overall good experience.
September 30, 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Kayla's care! We appreciate you, Mike!
Advertisement
Service representative was extremely…
Service representative was extremely patient in walking me through the process of selling my coins.
September 26, 2025
Unprompted review
Reply from Bitcoin IRA
We're so glad you're enjoying the BitcoinIRA experience, Theresa! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.
Aliyah Jackson went above and beyond
Aliyah Jackson went above and beyond. We talked on phone multiple times and exchanged emails over 2-3 days. She always did what she committed to do in a timely fashion. Easiest 5 stars I've ever given.
September 15, 2025
Unprompted review
Reply from Bitcoin IRA
Joey, we're so happy to hear Aliyah was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Jacob was to the point and…
Jacob was to the point and professional.
Answered all my needs. Appreciate the help since us old guys are not the best at this electronic tech! lol
Thank you Jacob.
September 24, 2025
Unprompted review
Reply from Bitcoin IRA
Tina, thanks so much for your review of Jacob. We're so glad to hear he was able to help.
Aliyah answered all my questions…
Aliyah answered all my questions professionally and promptly. In just a few minutes, I was able to understand my problems and get them solved. Thanks.
September 23, 2025
Unprompted review
Reply from Bitcoin IRA
We're glad to hear that Aliyah was able to solve your problems. We appreciate you, Melinda!
Advertisement
She tried her best to help me out for…
She tried her best to help me out for my matter
September 22, 2025
Unprompted review
Reply from Bitcoin IRA
Azra, if you have any additional questions please don't hesitate to reach out. We're here to help!
It was a pleasure speaking with you
It was a pleasure speaking with you, you answered my questions and verified the status of my distribution.
September 19, 2025
Unprompted review
Reply from Bitcoin IRA
Thank you, Michael! Should you need anything, please don't hesitate to reach out.
Jacob had a good understanding of the…
Jacob had a good understanding of the business and used that knowledge to help me make some thoughtful decisions.
September 19, 2025
Unprompted review
Reply from Bitcoin IRA
Thank you for your feedback on Jacob's care! We appreciate you, Jose!
My questions were answered promptly and…
My questions were answered promptly and courteously.
Thank you, Aliyah
September 17, 2025
Unprompted review
Reply from Bitcoin IRA
We're glad to hear you're receiving great care at BItcoinIRA. Thanks for sharing your experience, Willam.
Advertisement
I had a question about a recent email…
I had a question about a recent email and John was able to give me all the information I needed. I always have a good experience when I talk to the people at Bitcoin IRA. Thanks.
September 16, 2025
Unprompted review
Reply from Bitcoin IRA
We're glad to hear you're receiving great care at BItcoinIRA. Thanks for sharing your experience, Mark.
Joelle Tucker was very experienced and…
Joelle Tucker was very experienced and was able to help me resolve all my questions. It is truly a delight to work with Bitcoin IRA. There customers service is expertise!
September 16, 2025
Unprompted review
Reply from Bitcoin IRA
Thanks for your feedback, O D! We've shared it with Joelle and the team.
Joelle answered my questions and…
Joelle answered my questions and concerns with knowledge and professionalism.
September 15, 2025
Unprompted review
Reply from Bitcoin IRA
Thanks for your feedback, YACO! We've shared it with Joelle and the team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.