Last week I have notified Bupa of an unsettled claim, pending for more than a week, which is unusual (in my recent experience claims are paid within a week or so). Further to the said notification, th... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Since 2016, I have been making claims with BUPA which were timely and successfully transfer to my account. The support from BUPA is good despite some minor issues quickly tackled with communications w... See more
Company replied
Bupa services are genuinely one the greatest out there, amazing follow up, coverage is awsome. I am able to access these services from anywhere in the world. Thumbs up!
Company replied
It is rare for an insurance company to instil confidence that they will genuinely strive to help a client receive the medical help he/she needs in a smooth, fuss-free and friendly manner. The claim pr... See more
Company replied
Company details
Written by the company
Our health insurance plans are designed for individuals, families and businesses who value freedom, generous benefits and quality in-house customer service. Our global network of medical practitioners gives you access to specialists close to home and all over the world: we aim to get you to the care you need, wherever it is.
Contact info
Trafalgar Place, BN1, Brighton, United Kingdom
- bupaglobal.com
4.3
Excellent
391 reviews
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Appreciation for Outstanding Customer Care and Resolution
Your direct follow-up on every case and attention to any discomfort experienced by the customer, along with your prompt resolution of issues, reflects your team's dedication to providing the best service. Ensuring that negative incidents are not repeated, combined with the professional and compassionate communication of your staff directly with the patient, has left us deeply impressed.
We would like to especially thank Ms. Maria for her call and clarification of the matter. We also appreciate the thoughtful gesture of the material gift as a symbolic compensation.
Thank you very much for your exceptional service.
December 30, 2024
Reply from Bupa Global
Good day Mrs Maral Abbas,
It was my greatest pleasure speaking to you yesterday and I am immensely delighted to have been able to discuss and elaborate what happened with you to come up with new ways to enhance our customers' communications for a better and healthier future! I genuinely appreciate your time taken to share this review!
Kind Regards,
Maria
overall process is perfect
overall process is perfect. starting from ease of request/ claims / approval etc..
December 29, 2024
Reply from Bupa Global
Dear Rahma,
We are delighted to receive your positive feedback! This is truly appreciated and rewarding to see that you had a great experience with us.
Kind Regards,
Hassan
BUPA has always given a good service…
BUPA has always given a good service although I live in another country, Guatemala, i received positive answers and reimburse not very quick but effective. I suppose they have to do a full revision on my claims and this the cause of some delay (sometimes)
December 23, 2024
Reply from Bupa Global
Dear Ms Lopez,
Thank you for your feedback, it is very much appreciated.
Please note that I have checked your claims and shall send you an email with further details.
Kind Regards,
Donia
The Bupa agent I interacted with was…
The Bupa agent I interacted with was knowlegeable and eager to assist.He was empathic and at the sane time professional.
December 25, 2024
Reply from Bupa Global
Hello Alex:
Your above feedback is highly appreciated! It's our priority to be there for you whenever needed.
Kind Regards,
Maria
Reply from Bupa Global
Dear Mr. Othman,
We are delighted to see that you find your experience to be at your satisfaction.
Many thanks for your time given to write us a review.
Kind Regards,
Donia
A great customer support
Bupa representative was very helpful, friendly and full of carness
December 17, 2024
Reply from Bupa Global
Hello Mr Shoukry:
It was my ultimate pleasure speaking to you and I am delighted to have listened to your concern and that I have been able to sort it out for you. Truly appreciate your feedback!
Kind Regards,
Maria
My Experience
I actually disliked the time it took to resolve the problem, it was been isolated for a while and made me lost the confidence I have built previously.
I liked the concern from the team involved and the manner they presented the work around the issue been looked at and the words of empathy.
November 27, 2024
Reply from Bupa Global
Hello Mr Abubakar,
I am truly sorry you had this unpleasant feeling at the beginning of your issue hoping this won't be your experience onwards. Yet, I am delighted to have been able to resolve it for you thanks to your patience. Your feedback is highly appreciated!
Kind Regards,
Maria
The company took my comments on board…
The company took my comments on board and advised me of changes made to the system.
I am genuinely impressed with the way the company responded to my comments, I was treated as a valued customer and not a number. Many thanks to the Customer Service Team.
December 8, 2024
Reply from Bupa Global
Dear Mr. Clake,
We are most thankful for your review and greatly appreciate your review!
We take our members' feedback very seriously as you are indeed very valuable to us.
I am also glad that I was able to address you concern!
Many Thanks,
Donia
Reply from Bupa Global
Dear Monsieur De Loe,
Thank you for your feedback. I’m pleased that I could assist you and listen to your valuable input. Your satisfaction is our top priority.
Kind Regards,
Hassan
Issue resolved by agent
Had a difficult issue and was successfully resolved by Hasan Tareq (hopefully i got his name correct).he was empathetic and understanding, immediately turned my experience with bupa into a positive one .
December 1, 2024
Reply from Bupa Global
Dear Mrs. Attiyeh
Thank you for your kind words! We are happy to hear that we were able to assist you in resolving your queries and to improve your experience.
Your satisfaction is our highest priority, and it’s wonderful to know that we have met your expectations.
Kind Regards,
Hassan
Dignity and Respect, a synonym of BUPA.
A trusted company, with the safety and well-being of their client, at heart. The dignity and respect you feel when treated, is nothing less than moving.
December 3, 2024
Reply from Bupa Global
Hello Ms Carras,
Your above review is immensely appreciated and valuable to us! We do focus on putting our Customers first and at the heart of everything we do.
Kind Regards,
Maria
For the amount I spend on my annual I believe non cosmetic meds should be covered.
For the amount I spend on my annual premium, meds should be covered for conditions which have previously been disclosed: in my case DVT for over 20 years yet neither the 6 monthly consultation nor the couumadin are covered.
December 1, 2024
Reply from Bupa Global
Hello Mr Barlow,
Thank you so much for taking the time to share your feedback with us to continuously improve our services. This is much appreciated!
Rest assured that I have sent you a separate email for tackling your concerns.
Kind Regards,
Maria
True interest by the agent
True interest by the agent in the customer issue in question. Knowledgeable about where BUPA stands with customer experience improvement.
November 28, 2024
Reply from Bupa Global
Hello Sir,
It was really a pleasure speaking to you and I am delighted I have been able to assist you and come up with new ways to enhance our customers' communications for a better and healthier future!
Kind Regards,
Maria
Timely Response
After knowing that I haven’t received the claim payment, the team followed up with the issue on daily basis and finally resolved the problem by reissuing the payment.
November 28, 2024
Reply from Bupa Global
Dear Mrs. Yang,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience with us. Your satisfaction is our top priority, and your kind words are truly appreciated.
Kind Regards,
Hassan
Reply from Bupa Global
Dear Mr. Ozanne,
Thank you so much for taking the time to provide us with your feedback!
We highly appreciate it and we aim to to maintain the best service.
Many Thanks,
Donia
Excellent Service and Support
I’ve had a fantastic experience with Bupa Global. The customer service team is always responsive, professional, and helpful in addressing my queries. The claims process is straightforward, and the coverage options are comprehensive, giving me peace of mind. I appreciate their commitment to ensuring a seamless and hassle-free experience. Highly recommend Bupa Global for anyone looking for reliable and quality health insurance.
November 26, 2024
Reply from Bupa Global
Dear Mr. Kareem,
Thank you so much for your positive feedback! We’re happy to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
Kind Regards,
Hassan
Questions and help to solve problems.
Questions and help to solve problems.
Your people manning the pkones are very helpful
November 25, 2024
Reply from Bupa Global
Dear Father Horan,
We are happy to receive your positive feedback! Knowing that you had a great experience with us is incredibly rewarding. Your support and satisfaction are what drive us to continually improve and provide the best service possible.
Kind Regards,
Hassan
Caring representative
This time the representative was caring, understanding, and listening, unlike the previous call.
November 26, 2024
Reply from Bupa Global
Hello Mr Abd El Naem,
It was my own pleasure speaking to you earlier. I truly appreciate your time and feedback provided!
Kind Regards,
Maria
Your representative managed to…
Your representative managed to troubleshoot my problem successfully
November 19, 2024
Reply from Bupa Global
Hello Mr Nabil El Gohary,
It was my pleasure I have been able to sort out your issue. Highly appreciate your feedback provided!
Kind Regards,
Maria
Shoutout to the customer service team
The level of care and professionalism demonstrated by the customer service team was excellent. They resolved my issue efficiently and followed up to address any concerns regarding my feedback. I truly appreciate their dedication and attentiveness. Thank you for your exceptional service.
November 17, 2024
Reply from Bupa Global
Dear Mr. Saleh,
We greatly appreciate your lovely feedback!
I am very happy to see that you find our service exceptional and we are keen to always keep it this way.
Many Thanks,
Donia
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