Bupa Global Reviews 391

clear conversation on the issue and direct to the point . Also another check have been suggested , test claim submitted to check if there is an issue on my account

appreciate the time and effort for the call and listening to my explanation

The call back was quick, which showed care.
The info provided was detailed and very accurate answering all my concerns.
Finally, the resolution was positive which made the experience happier

The lady who called was helpfull, understood my confusion and rectified the misunderstanding, quickly and efficiently.

My wife and I have had our medical insurance with BUPA since early 90ties, and we have never had any reason for dissatisfaction or unhappiness with the way our healthcare provider has handled our business
Our latest contact with Mr Brian in Belfast was friendly, effective and professional, and our questions were immediately understood and addressed

Very easy and smooth process for pay and claim

I had an excellent experience with Bupa’s customer service team, especially Maria and Tina, who went above and beyond to support me during a complex claims process. She was proactive, kept me updated at every stage, and advocated on my behalf to ensure my claims were covered appropriately. Her communication was clear, professional, and genuinely caring, which made a big difference during a challenging time. I highly recommend Bupa for their commitment to customer service and attention to individual needs.

Phone call perfect, details with medical service, still waiting visit or use the service to have real evaluate.

I had an excellent experience with this medical service provider. The ease of their policies made the entire process smooth and hassle-free. Their CS team is incredibly supportive, well-informed about the latest procedures, and always ready to assist. They consistently strive to deliver the best service possible :) , and I was impressed by how promptly they handled everything. Highly recommend them for their commitment to patient satisfaction and efficiency!"

When ever I have problems your staff are very helpful in solving any problems I’ve made and they talk me through how to make claims a lot easier

Support provided during my call was excellent. The customer rep was both helpful and friendly, and provided clear and useful responses to queries

I was not aware how I can access services from Bupa Global from 2021 to 2023. When Bupa started online approval early 2024, I tried to get registered but have been challenged with difficulties. I tried to ask through email and also via telephone on how I can correctly complete the form and get registered. But I couldn't get satisfactory response. The response I was getting lacked a human face and it was very boring. It was just saying "our security questions are not satisfied" and denied to give me any further information. I was finally very Lucky when I come intouch with Bupa Surveyor. I explained all my dissatisfactions which opened for him a room to investigate why I was unable to get registered. Finally he informed me that there was a mismatch between the data I filled analog originally and the one I digitaly filled online. Once that has been corrected, I have been enjoying the services I am rendered via Bupa throughout the 2024 season.
So what I suggest to Bupa for the future is to train its customer section staff to put their foot in the shoes of customers and be helpful than just remain being mechanical when they find them stranded being faced with practical problems.

You have answered all the issues I have raised well and some of them have been resolved and I hope the rest will be resolved as well.

follow up from Bupa team

The staff all have prompt response and professional atituted.

The fact that Bupa found a way to reach out to me to discuss and resolve the issue

The claim request process via mobile app work excellent. It is easy and user friendly. You can check anytime how the revision and approval process is progressing. Definately recommend Bupa to everyone.

Me and my family are very happy with BUPA services. Ir is difficult on thinking how you can improve. However I have en example: You partially rejected claim CL240831671417without asking about the invoice you rejected. It was an X ray invoice. That was required by the doctor and I do not think it should be rejected. I know BUPA asked about this invoice later but, I am not sure if after I clarified it, it was payed or not. Thanks.

BUPA is just the right service for both my wife and me. Easy claim process, timely settlement of claims and excellent service support if any Qs on claims and outcomes. Claims are consistently treated fairly, with clear explanations if any amounts are not accepted.