Certapet Reviews 1,013

Prairie Conlon uses her certification to justify unethical practices. I do not recommend her as a clinician. She is blatantly condescending and will go to any means to get more money for her services, especially through CertaPet. I had a difficult and in short, traumatizing exchange with her in the process of getting my cat approved as an ESA. I can’t imagine she can have a professional demeanor during an in-person therapy setting if she can’t even behave appropriately over the phone or through email. If you are looking for an ESA, go literally anywhere else, talk to your PCP or fork up the money somehow for a real psychotherapist. Even if nothing came out of it and you request a full refund, the therapist will still try to keep $35. Don’t fall for technical language or intimidation tactics. There is good and ethical help out there, just not from Prairie Conlon or from CertaPet.

It took awhile but they came through. I was worried after paying and trying to call to hear they're phone number was disconnected but I sent them a message and they got back to me in good timing. My therapist called me tonight, the day after they sent me a message and approved me for a letter, which I also received tonight.

I would be very careful about this service. After they charged you and you take the test, they said a "therapist" will call you to finalize the application. You pick a date based on what is available. I had a confirmation for 3.15 pm and I waited, and waited and waited the "therapist" to call me to talk to me about my application. It was then 4 pm when I decided to call and they sent you immediately to a voice mail. No human interaction. Then I start a chart in their website and I have to admit, that was fast. When I asked that person (without a name) why I was not called as per "meeting confirmation", they said it may take an hour for them to call. What???. I told them no one explained to me I have to wait for an hour. Anyway, the hour passed and I never got a call from the "Therapist" Traci Seery. Very shady service. A day has passed and I hadn't received no even an apology for such a bad service. I would stay away from making business with this company.

Well I've been certified with you all for the last couple of years and have had really great experience it's been really quick and outstanding got my letter right away but I've had to come up for a renewal and I've paid my fee answered my questions and I haven't heard back from anyone so I don't understand what's going on

It was quick and easy enough to complete the paperwork and set up an appointment. Received the housing letter immediately on the website. Good experience and next step is to see if my association will accept this ESA letter

I highly recommend. Steps were clearly laid out and explained. Therapist Dr Montgomery was professional and knowledgeable as well as compassionate. Great experience .

So far so good, just waiting to be contacted by a Therapist for my video session. The website is very intuitive and the Assessment asked the appropriate questions.

Certapet is super helpful and such an amazing business to work with. I’ve been with them for a year now and I have absolutely no complaints.

Stephanie helped me with my paperwork and was a real gem. I highly recommend CertaPet a wonderful company to do business with.

The process is very easy, and the therapist very informative. Would recommend CertaPet to anyone who needs a PSD.

Certapet has enabled my ESA to live and travel with me for more than half a decade. I am so grateful to have been under their continued care.

The process was very quick and the therapist assigned to me was very helpful and nice. I was a little bit worried and skeptical at first, but it ended up being a helpful experience.

Excellent service! Website is easy to navigate, plenty of information and the process was super easy! They were professional and thorough which was a bit surprising to be honest. Some of these companies just want to get paid and hand you a certificate and reviews of them can leave you feeling uneasy but after researching several I chose Certapet and I'm glad I did. My therapist was really nice. I highly recommend them.

I had a great experience with Certapet. I recently used their services for getting prescribed a PSD. After a comprehensive online assessment, they matched me with a licensed therapist who set up an appointment with me within three days of submitting my assessment. We spoke on the phone about my symptoms, diagnostic history, and the care I was currently under. The therapist then went over all of the guidelines and requirements for PSDs and approved my letter. In addition to submitting my letter through Certapet, the therapist also followed up with me with additional resources. I've seen a lot of reviews calling Certapet a scam or claiming that they provide letters to everyone just to make money. I cannot speak to ESA letters, but the PSD service was comprehensive and really built to only provide letters for those who truly are in need of a service dog under the terms of the ADA. The letter provided was personalized and on the therapist's own letterhead. Certapet would also not let me order a vest/ID for my PSD until my letter was officially approved.

This is the third year I used CERTAPET'S services. They promptly refer me to a local Mental Health Professional for evaluation and I receive the ESA Certification for my dog. They are very thorough and provide and extensive questionnaire that I have to fill in order to be evaluated. I will keep on using them.

I was a bit hesitant in the beginning to start the process.
Once I started filling out the personal information and realizing how important that my fur baby to my mental health and my well being. I had no choice but to continue the application and make appointment with the therapist. My experience was private, confidential and also was treated with respect during the process.

I have been with Certapet for 5 years. Always friendly, concerned and a simple service. They have given me peace of mind that I can keep my GSD with me always. I highly recommend

Certapet website is easy to navigate IF uou have 1 service dog. I have 2 service dogs and couldn't find any info on the 2nd dog being $100. I put in a message that I have 2 dogs and there was no response beforehand. To get Certapet to change "dog" into "dogs" you have to pay an additional fee even though it's one letter and one consultation. That's right - a $100 charge to make a singular word into a plural word. BTW - the dogs names aren't on the letter so there's that. The doctor was nice and the customer service was nice but the hidden fee certainly is not nice. If you have 2 dogs go elsewhere.

I have been with Cert a pet for the last 4 years. They are very dependable and get the items needed quickly.
Its getting so hard to take your SD without the proper documentation. My husband and I are so Grateful for the work they do!!

I have been working with CertaPet for 3 years now. I have worked with the same therapist and she knows me. I like that.