chuchucherry Reviews 246

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often arrive in perfect condition and are genuine. Many appreciate the efficient delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is described as easy and straightforward, and the customer service team is highly commended for their helpfulness, quick responses, and effective resolution of any issues. However, some customers experienced longer than expected delivery times, particularly for pre-order items. A few people also reported receiving incorrect album versions or missing promised freebies, and some noted delays before their orders were dispatched.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the fast shipping, with many... See more

Quality

Users describe positive interactions with quality. Customers consistently report that products arrive in... See more

Customer service

Clients share positive opinions on customer service. Customers consistently praise the staff for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just received a TXT pob order from chuchucherry and I couldn’t be happier! They wrote me a lovely note and added some incredibly special freebies (official pobs and postcards!) which I am so so gr... See more

Company replied

Rated 5 out of 5 stars

My fave shop for anything kpop for years now! Everything arrives quickly and always packed so carefully, the extras are always nice too. That and the staff are so great at communicating with custom... See more

Rated 5 out of 5 stars

This is my third time using chuchucherry for my album preorders (Starkissed, No Labels, AMOSITT) and I’ve always received nothing short of the best service. The photocard sorting is transparent and re... See more

Rated 5 out of 5 stars

I'm probs gonna review again soon but amazing as always!!! Ordered the no labels X3 set with the preorder cool inclusions, no labels yorts hehe and a bunchhh of ppulbatu keychains, I am in love with t... See more

Company replied


Company details

  1. CD Store

Written by the company

UK Free Shipping for K-Pop albums. Chuchucherry kpop shop sells photocards & albums for collectors and new stans in the fandom. Pre-order benefit gifts included. We stock Korean artists such as TXT, BTS and LE SSERAFIM. Our small business website is run by fans for fans


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kpop dream

Good prices and selection’s. Always delivered on time with updates, albums always come well protected, never had any problems. Also good prices.

Love that I can get access to a lot of kpop albums/pobs/luckydraws that I would normally never get the chance too. Wouldn’t order from anywhere else

November 23, 2023
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Rated 5 out of 5 stars

100% recommend

The album was really well packaged as well it came in fast. I was really happy with my purchase.

October 30, 2023
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Rated 5 out of 5 stars

All went well

Everything arrived perfectly and on time. It was a good experience and I would order again in future.

October 30, 2023
Rated 5 out of 5 stars

Good packaging, Perfect condition

Came fast, wasn't missing anything, included my preorder/weverse benefits and was packaged nicely. many layers of bubble wrap. Was a bit worried because this album is made of cardboard (I don't know why?) but luckily nothing was bent/damaged.

October 25, 2023
Rated 5 out of 5 stars

Received my goods in perfect condition...

Received my goods in perfect condition and also some small freebees which was cute. Packaging even had a sticker on it that was related to the purchase which was a cute detail. Appreciate the thought they put into it.

October 21, 2023
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Rated 4 out of 5 stars

I like Chuchucherry

1) Very helpful and responding to my e-mails and quiries on time;
2) My order was delayed, but not a Chuchucherry fault. Nevertheless, the company was very appologetic and kept in touch with me.
3) The goods were delivered in good condition.

September 24, 2023
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Reply from chuchucherry

Thank you so much for your feedback. 🥰 Your response has been very helpful in improving our services for our kpop shop.

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Rated 4 out of 5 stars

Will shop again!

Everything arrived perfectly and well protected, very good and legit business

September 24, 2023
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Reply from chuchucherry

Thank you so much for leaving a review! If there's anything we could do to improve please let us know 🥺 are you looking to return an item?

Rated 5 out of 5 stars

Really good x

Really good x
Delivery was perfectly on time and packaged really well. The free delivery is AMAZING too.

September 25, 2023
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Rated 1 out of 5 stars

i preordered in april and it didn’t…

i preordered in april and it didn’t come until august. In that time i could’ve got it from somewhere else cheaper

August 3, 2023
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Reply from chuchucherry

Hi there, We are so so sorry about the delay and we would like to apologise. As kpop stans ourselves we know how frustrating it can be when your album doesn't arrive on time. As a gift we sent out discount codes along with multiple email updates to keep our customers informed. ❤️ Huge apologies!

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