ClickRent Reviews 10,059

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the kindness and efficiency of the staff, especially at the help desk. Many people highlight the shuttle service, which is considered fast and well-organized. Several consumers also mention the good communication and clear instructions received from the company. People seem to appreciate the condition of the vehicles, which are often described as clean and well-maintained. However, some customers report issues with the service. Some reviewers mention unexpected fees or insurance requirements, leading to a feeling of being misled. Others express frustration with long waiting times for car pick-up or shuttle service. A few consumers report problems with the condition of the cars, such as mechanical issues or cleanliness.

Based on these reviews

Rated 4 out of 5 stars
Verified

We use Clickrent often when we fly to Asturias or Galicia and are always very satisfied with the easy online reservations and the service we receive from the very friendly staff. Just one thing at As... See more

Rated 4 out of 5 stars
Verified

I was upgraded to a very nice vehicle. However, the windshield wiper fluid was low, one of the sprayer didn't even touch the winsheild and the windows and dashboard would need a good cleaning.

Rated 4 out of 5 stars
Verified

At the check-in moment the attendant missed a lot of sympathy. Clearly she wasn't happy to help and perform her job. Luckily the same didn't happen when returning the call (very supportive person).... See more

Rated 4 out of 5 stars
Verified

Both picking up and returning the car went very quick and in a pleasant manner. The shuttle between the airport terminal and rental location was easy to find and we didn't have to wait at all. Downsid... See more

Rated 5 out of 5 stars

The best car rental company overall. Used their services for the third time - always without any problem. They do not try to scam you in comparison to the competition. P.S. One time, I received... See more

Rated 2 out of 5 stars

ClickRent need to streamline their service immensely! We waited OVER AN HOUR for our car along with 5 other families, car was booked for 10am, granted we arrived half an hour later to collect the car,... See more

Rated 5 out of 5 stars
Verified

Effectice shuttle service, 10 minute waiting line at handout. No hassle at handout (we rented directly from ClickRent and with full insurance). We got an almost new Mazda that had only driven 4.400 km... See more

Rated 5 out of 5 stars

i have experienced amazing service at clickrent car company at Alicante airport. friendly stuff, nice car, very clean, everything went very smooth. thank you for being nice to customers

Rated 3 out of 5 stars

I rent often from click rent and this is my first complaint and to inform click rent directly is quite impossible - no reply email, very difficult to find a reply email, no telephone number option to... See more

Rated 5 out of 5 stars
Verified

Nice clean car Audi A1, with full insurance. Friendly staff at rental Office ALC. Will be back for new rental in February.

Rated 5 out of 5 stars

Tenía desde principios de año que no alquilaba con ustedes y me encuentro con la grata sorpresa de que habéis cambiado de sede: mucho más amplia, con una imagen VIP impecable. Siempre me habéis trat... See more

Rated 2 out of 5 stars

One of the worst car rental experiences I’ve ever had. I rented a car at Madrid Airport and had to wait around an hour to get it. They refused to offer an upgrade and just kept me waiting. It’s a... See more

Rated 5 out of 5 stars
Verified

Great customer service. Over the phone very helpful and patience to clarify your doubts. Fast shuttle, well organised on the direction how to take it. On the car pick-up, again great customer service... See more

Rated 5 out of 5 stars

After a shocking experience with OK mobility meaning I had to book another car elsewhere as they wanted us to wait 2 hrs to collect our hire car, Clickrent collected us on a shuttle bus from Mal... See more

Rated 5 out of 5 stars
Verified

Excellent and rapid service. Car practically new and spotless. Great value for money. Buy the full insurance package as it is a great deal.

Rated 2 out of 5 stars

ClickRent uses a number of deceptive and unethical practices to milk its customers for more money. As an American citizen they claim you need a special drivers license which you have to pay $1... See more

Rated 5 out of 5 stars
Verified

It was very quick to get best cars from your fleet with competitive prices. Highly recommended 👌 Special thanks for Carlos, Miguel and Manuel for their best performance and definitely I will kee... See more

Rated 5 out of 5 stars
Verified

First class service , staff were excellent, When I arrived in Malaga they gave me a very large people carrier, to big for me !! No problem they exchanged for a Volkswagen T/Rock automatic (perfect... See more

Rated 3 out of 5 stars
Verified

ClickRent was recommended to me by a Spanish landlord. Indeed, their rental prices are competitive, and the car we were given was in perfect condition and practically new. However, I'd like to poin... See more

Rated 5 out of 5 stars

I had a very pleasant experience renting a car in Barcelona. I appreciated having a video guide showing exactly where to go in the airport to find my driver. When I returned the car, Claudia handled e... See more

Rated 3 out of 5 stars
Verified

I have used Click on two occasions and found the service from the staff very very good, the ease of pick up and drop off was excellent. But on... See more

Rated 2 out of 5 stars

We have used them at Palma airport a number of times before but this time was a lot more difficult. They have moved their pick up spot but we didn’t have any information of where this was. I phoned th... See more

Rated 5 out of 5 stars
Verified

I rent a car during last 10 years and overall rent like 50+ car. You service, manager, speed and overall quality of service was the best that i meat ever. No hidden payment, full security depo returne... See more

Rated 5 out of 5 stars

Rented a car from Ibiza airport, needed to get a shuttle to pickup point but that was fairly seamless. I would say I was a bit reluctant following some of the reviews, but can't really fault them, eve... See more

Rated 5 out of 5 stars

We had to book a flight with Ryanair 2 days before departure date and used Ryanair car hire as I didn’t have time to do my normal research. There was good communication initially and all went smoot... See more

Rated 3 out of 5 stars

I rent a car through booking.com and I took all the insurance when I arrived clickrent to pickup the car they told me this insurance no valid so I was forced to take another insurance 192 euros I do... See more

Rated 5 out of 5 stars
Verified

It took 10 minutes to get a car. The car was just what I expected. All my questions were answered immediately and in a clear way, even those which I asked by email. The service just works. Smoothly.

Rated 5 out of 5 stars

I rented a car in Zaragoza, Spain. I had no problems. The car was clean and in very good condition. I was not forced to take out excess insurance (I paid the deposit by credit card). When I returned t... See more

Rated 5 out of 5 stars

Communication was excellent from the company and a really quick process to get the car sorted. Deposit paid within minutes of dropping the car off. The shuttle service is v quick and efficient. Wo... See more

Rated 5 out of 5 stars

Our first visit to Menorca and first time using click rent Great service from beginning to end. Really impressive communication and instructions about where to find the shuttle bus to the offi... See more

Rated 5 out of 5 stars
Verified

Excellent service! I had a problem with the car and the staff kindly supported me (and my mother) by changing the vehicle. Reliable group 100% thanks to Manolo, Lorenzo, Richard and the to the sweet... See more

Rated 2 out of 5 stars

(1) I paid in advance for 7 days hire in Menorca October 2025. I did not fill in the pick up time correctly when booking on line, should have been 17.00 not 19.30. Their policy is to cancel booking... See more

Rated 4 out of 5 stars
Verified

Good service. Staff very efficient and friendly but I was disappointed when I needed to extent the contract by 1 day and when I booked that extra day the price had doubled from the quote I had receive... See more

Rated 2 out of 5 stars

I rented via Booking.com. Turned on the Booking.com insurance and when I arrived at the place to pick up the car it took forever. Then they told me that I have to either take another insurance... See more

Rated 5 out of 5 stars
Verified

Flexible and the woman who assisted us in the Maria Zambrano office was very helpful.

Rated 4 out of 5 stars
Verified

Always fast en the best price/quality. The only thing is the booking system if you want to add a day or want changes.

Rated 5 out of 5 stars
Verified

New pick up point In the center, much convenient than going to the airport, stuff are super nice, price is reasonable, will continue to use it!

Rated 5 out of 5 stars
Verified

Fast efficient service. No issues. Great value and polite staff

Rated 5 out of 5 stars
Verified

Before I rented a car they answered by email and mobile all my doubts and quickly. They were very helpful. In the office place - also kind and open for doubts.

Rated 5 out of 5 stars

Rented a Citreon C3 from ClickRent in Ibiza booked through Zest (highly recommend). Easy pick up although slightly hard sell of their insurance (which I declined as I had my own). Car was... See more

Rated 5 out of 5 stars
Verified

Had no problem with renting car with Clickrent. Location of shuttle bus was slightly difficult to find as it is behind a car park where other companies park their car. Staff were really nice and they... See more

Rated 5 out of 5 stars
Verified

Due to work-related reasons, I had to extend the rental period by 2 days. The staff's response was very prompt and they were very friendly. I also needed the company invoice, and it was sent to me pro... See more

Rated 5 out of 5 stars
Verified

Really good experience. Car was good, price was low. Easy pick up and give back. My deposit was unblocked 2 mins after leaving

Rated 5 out of 5 stars

Good prices, no pressure to buy insurance, customer-oriented. Really liked everything. Don’t forget to take photos of the car when picking it up

Rated 5 out of 5 stars

I had a great experience with ClickRent. The process was quick, the staff was helpful, and the car was in excellent condition. Everything went smoothly from pickup to drop-off. I would definitely use... See more

Rated 5 out of 5 stars
Verified

Pefect, I took car one day to go in Comino Del Ray. I took the more expensive option, but with comprehensive insurance and no additional costs. They asked me for a fuel deposit, which they returned to... See more

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Company details

  1. Car Rental Agency

About ClickRent

Written by the company

Welcome! We are a car rental company renowned for offering the best quality-price ratio in the market. We are committed to providing quality vehicles at low prices. We value your opinions and feedback. Thank you for choosing us!

We are in Mallorca, Menorca, Ibiza, Alicante, Malaga, Madrid and Valencia.

¡Bienvenidos! Somos una empresa de alquiler de coches que destaca por ofrecer la mejor relación calidad-precio en el mercado. Nos comprometemos a proporcionar vehículos de calidad a precios bajos. Valoramos tus opiniones y feedback. ¡Gracias por elegirnos!

Estamos en Mallorca, Menorca, Ibiza, Alicante, Málaga, Madrid y Valencia.

Contact info

3.7

Average

TrustScore 3.5 out of 5

10K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Worst rental firm ever to be found

Worst rental firm ever to be found. Horrendously rude people, scams you for damages not caused by you, tries to sell you double insurances.

If you think it’s a cheep option - wait until the final bill arrives.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

They just do their work

It took 10 minutes to get a car. The car was just what I expected. All my questions were answered immediately and in a clear way, even those which I asked by email. The service just works. Smoothly.

December 5, 2025
Rated 1 out of 5 stars

Extremely disappointed in the service i…

Extremely disappointed in the service i required from this company...

I booked online for a 2 day rental car and it was meant to cost me £37 (including FULL COVERAGE ON INSURANCE) until I got to the office to pick it up, they were having trouble accepting my credit card so they told me i would have to pay 48 instead of only £37 and an additional £200 for a deposit, with having issues with my credit card I said ok sure...

Until I went onto my bank and saw that they had charged me both fees of £37
And £48, so I questioned this when I dropped of the car just for the woman to call me a liar to my face, I tried to explain to her what was said to me by her colleague and she simply said no he didn't! Sorry darling, I didn't realise you were there for that conversation! But I am so glad she told me i could contact customer service if I want. Thanks for the advice.

Honestly best scam ive seen yet, talk about hidden fees!!! Thieves

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Save your money and your holiday and book with someone else

Save your money and your holiday and book with someone else.

1. Left at Gran Canaria airport with no way of contacting. Tried calling 17 times over the period of an hour but got "line busy" every time, and no shuttle turned up at the scheduled pickup point to take us to the office, even though we'd landed well before the office closing hours and left our flight number on the booking. Had to book a €50 taxi to Maspalomas

2. Refused to drop off at Maspalomas, so spent most of our first day on holiday getting the bus/walking all the way back to the office to pick the car up

3. On arrival to the office, we were told the car we'd booked was no longer available and we'd have to pay an extra €37 for another - even though we were told first thing on the phone that it was and that the office would be told we'd be coming. We didn’t receive a single apology either over the phone or at the office for any of the above, just a shrug of the shoulders.

4. Car given was full of dents and scratches. On dropoff we were told we'd have to pay €360 (!!?) for the tiniest mark on the boot, which wasn't picked up when taking photos of the car, presumably as it was so battered in the first place and the mark was so miniscule. To add insult to injury they decided to take £381.50 out of my account (I guess for good measure). Presumably this is how they make their money – it is nothing short of a scam.

5. We detailed all the above in an email to the complaints team, requesting that they reconsider the charges unfairly billed to us. Predictably, we received no response from them.

Lesson learned – we’ll be booking with a reputable company next time.

October 25, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Price & Quality

Always fast en the best price/quality.

The only thing is the booking system if you want to add a day or want changes.

November 28, 2025
Rated 1 out of 5 stars

Appalling customer service

We rented a car in Seville for two days in November, and the employee did not tell us when we picked up the car that the office was moving. When we returned the car with all our luggage, we found the office closed. After calling the company, we learned that the office had changed locations.
We wanted to file a complaint, but there were no complaint forms available, which is not legal in Spain.
The staff also lied to us, saying that they had tried to contact us to let us know. The customer service was appalling.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!! AVOID!

The clerk did not want to accept my credit card because it expired at the end of March, saying that it must have at least 4 months of validity, practically two days short of four months.
After I asked him to give his name, he refused and the conversation turned into an argument. After that, he refused to let me take the car with the full insurance,also many hidden costs,even if you bring back the car with full tank they charge you 35 euro.Avoid this car rental company, it's a scam and also don't use third part brokers like doyouspain they are a scammer too.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!! On dropping off the car they discovered a chip on the windscreen - we were warned on collection but another unhappy client that this is their latest way to scam you. We had photos of this when we collected the car. However we were ushered onto the courtesy bus and told to email the evidence. Deposit was taken from our credit card. No response to my emails. I involved the bank and the third party booking agent. 6 weeks later they refunded the money. If this has happened to you keep being persistent they should not be allowed to operate in this manner

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Unjust charge of €243 and refusal to provide the car despite meeting contract conditions

I am writing this review to share a deeply disappointing experience with Click & Rent involving my booking (DYS-190495036), made through DoYouSpain, for a car pick-up at Ibiza Airport on 3 October 2025.
Although the full amount of my reservation — including Platinum insurance — was paid in advance, I was refused the vehicle at the counter, and subsequently denied any refund, despite clearly meeting the contractual conditions stated in my DoYouSpain voucher.
When I arrived at the Click & Rent office around 16:10–16:40, I was assisted by a female employee who informed me that they do not accept debit cards under any circumstances, and that I needed a credit card to pay the €1,200 deposit. This directly contradicts what was written in my contract with DoYouSpain, which clearly states that the deposit can be paid with a physical debit card in the name of the driver when Platinum insurance is purchased — which was exactly my situation.
I showed the employee two physical debit cards (Visa and Mastercard) in my name, yet she refused them. Later, DoYouSpain told me that Click & Rent does accept debit cards under these conditions, meaning the information I was given at the counter was simply incorrect.
To make matters worse, when I contacted Click & Rent and DoYouSpain afterwards, I received different explanations every time — including claims that I had no debit card at all, or even that I had not shown up to collect the vehicle. Both statements are completely false. The office cameras would clearly show the employee holding my debit card while refusing it.
I spent considerable time calling, emailing, and trying to resolve this — none of which received a meaningful response. The result:
• No car provided
• Incorrect information given by Click & Rent staff
• Contradictory and misleading explanations
• A complete lack of customer support
• €243.21 taken for a service I was not allowed to use
This situation is not just frustrating but unacceptable. The refusal happened due to an internal mistake of Click & Rent staff, not due to any failure on my part, and therefore the charge should be refunded in full.
I sincerely hope Click & Rent reviews what happened in their Ibiza Airport office and takes responsibility for this error. At minimum, I expect the immediate refund of the €243.21 I paid for a service I was prevented from using due to misinformation provided by their own staff.
Until this is resolved, I cannot recommend this company to anyone. Clear communication, consistency, and basic customer service are essential — and unfortunately, none of these were delivered in my experience.

October 3, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Given a very dirty and high mileage car

I have used Click on two occasions and found the service from the staff very very good, the ease of pick up and drop off was excellent.
But on my last hire the car was not acceptable with over 75000km on the clock and very dirty, all the door shuts and boot shut were very dirty, the windows internally were only wiped over in the centre and you could not see the state of them until you got the window into direct sunlight, finally the drivers seat had a very large stain on it, when telling the staff on return this was all ignored.

November 29, 2025
Rated 1 out of 5 stars

STAY AWAY FROM THIS RENT A CAR IN…

STAY AWAY FROM THIS RENT A CAR IN IBIZA!!! 🚨 I've had terrible experiences with them and I'm still fuming about it. They tried to scam us with a ridiculous "gasoline deposit" of 85 euros, claiming we'd get it back if we returned the tank full. Guess what? We did return it full, but they kept making excuses and never refunded a single euro. 🤬

It's clear they're running a scam, preying on tourists who don't know better. I've read reviews from others who've had the same experience, and it's outrageous that they're still getting away with it. If I could give them 0 stars, I would. Do yourself a favor and rent from someone else. Don't fall victim to their tricks!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

The best car rental company overall

The best car rental company overall. Used their services for the third time - always without any problem. They do not try to scam you in comparison to the competition.

P.S. One time, I received a car with some stains on the driver's seat, but it can happen.

I can recommend this company for being trustworthy, clear about agreement terms that they actually follow, and for giving you valuable tips in case something goes wrong.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Poor business ethics and communication

Poor business ethics and communication. Delivering a car with a number of scratches and damages is by itself no problem, we did not request a new car. But not handing out a full documentation of existing damages, but sending it by mail, removing our possibilities to detect the numerous damages before leaving site, is clearly a bad business procedure. Despite pictures of all damages before pick up, Clickrent claimed our Excess penalty, and did not reply on mails before 1 month later.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Truely Awful Company

Truely awful company - like many others here I was charged for damages that I did not cause to the value of £1800. Do not use this company! Scam rip off merchants! For anyone that has come here looking for advice AFTER falling victim to these con artists instigate a charge back with your credit card company. Mine was successful.

December 1, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Friendly staff

We use Clickrent often when we fly to Asturias or Galicia and are always very satisfied with the easy online reservations and the service we receive from the very friendly staff. Just one thing at Asturias airport both times we have had to wait a long time to be picked up to be taken to the office.

November 26, 2025
Rated 1 out of 5 stars

⚠️ Avoid ClickRent in Tenerife

Disclaimer: This review is based on my personal experience with ClickRent, Atogo, near the airport in Tenerife.

Avoid ClickRent for the following reasons:

- When picking up the car, you are requested to pay for additional insurance with "full coverage", which would have cost me around €20 per day. This insurance is usually unnecessary because you are typically already insured by your travel company (e.g., LastMinute, ADAC).

- If you do NOT pay for the additional insurance, an outrageous deposit is blocked on your credit card (in my case, €1,000 for a Fiat 500). You have to have this amount available on your credit card account and cannot use it during your vacation!

- When I returned the car, I was charged €480 in insurance damages because the car (already run 30,000 km), was scratched ON THE BOTTOM. In this case, I was absolutely certain that I did not cause this damage because I was very careful with the car. I felt that this was fraudulent business practice, but of course I can only speak for myself (more details below).

- The rental and return location is 3 km from the airport (Atogo), and the shuttles run regularly, but you still have to allow about an hour extra for arrival and departure.

- ClickRent Customer Care did not respond to my complaint. However, they sent me at least the damage statement upon request.

If you still decide to rent from ClickRent despite my warning above:


- Check beforehand whether the car is already insured by the travel agent. Categorically refuse any additional insurance when picking up the car (they are very persistent because they earn extra money from it). When we were there, EVERY renter in front of us in the queue was asked, which was very time-consuming.

- When you take over the car, film it thoroughly from all angles and take DETAILED PHOTOS of the wheels and any existing damages. Also take photos from all wheels and sides, also UNDER THE CAR. Keep the photos for a few weeks after the rental.

- Allow plenty of time, especially when returning the car.

And here is my subjective story, which I also sent to ClickRent (no response):

And here is my subjective story, which I also sent to ClickRent (no response):

When I rented the car on October 19, 2025, I received a Fiat 500 with 30.000km in good external condition. To avoid any problems when returning the car later, I filmed it all around (there are always a few small dents or scratches).
I was completely satisfied with the car and we treated it very well.
Therefore, I did not expect any complaints when returning the car. When Alexandru C inspected the car upon return, he first pointed to a coin sized dent and claimed that I had caused it. I was able to show it to him on my cell phone video from pickup. He found nothing else, unteil he bent down at the hood and looked under the car. The front bumper was pretty scratched along its entire width from underneath.

I had the strong impression that Alexandru C was LOOKING for damage that couldn't be seen in my video and photos when I rented the car. Because these scratches can't be seen from the outside, only when you bend down. I did not make any scratches on the car at all – how could I have scratched THE ENTIRE bumper in one week of careful driving and careful parking? These are many old scratches that were caused by 30,000 km of use.

Unfortunately, I can't prove that the scratches weren't there before, as I didn't photograph the car “from below” before renting it. Does Clickrent require its renters to photograph the car from all sides, including the underbody, so that they cannot be charged for minor insurance claims afterwards? And how does the employee know that the damage amounts to exactly €480? It's all very strange. 
I can't prove this, but I could bet that the bumper won't be repaired either, instead the damage will be charged to the next renter. I also had the impression that the rude and arrogant employee Alexandru C took advantage of the renters' time constraints before their flight to get them to quickly sign a damage report.

October 26, 2025
Unprompted review

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