COCO BOO LOVES Reviews 211

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers consistently praise the incredible team for their immediate and reliable solutions to any issues, highlighting their commitment to quality clothing and excellent customer service. Many appreciate the unique and amazing quality of the garments, with styles described as unbelievable and next to none, often receiving compliments when worn. Reviewers are impressed with the personalized assistance, quick response times, and the overall dedication shown in every aspect of the business, from product to packaging. However, some customers also noted issues with orders not being received, poor customer service, and a lack of accountability regarding refunds or replacements. There were also concerns about the quality of some items, with reports of color fading, stitching coming undone after minimal wear, and inconsistent sizing that did not match advertised measurements.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the unbelievable styles and amazing... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the amazing, great, and... See more

Quality

Consumers find quality to be positive, with many praising the unbelievable styles and high standard of their... See more

Order

Users describe ambiguous interactions with order experiences, with some customers expressing satisfaction... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising the team's incredible dedication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more

Company replied

Rated 5 out of 5 stars

Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more

Company replied

Rated 5 out of 5 stars

Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more

Company replied

Rated 5 out of 5 stars

Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)


Contact info

4.0

Great

TrustScore 4 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Browsing

Browsing, buying right up to it arriving was simple everything is made incredibly easy to navigate and use... It even arrived beautifully wrapped too...
On top of that the dress is amazing the quality the design everything is perfect I had countless compliments.
Definatley recommend.. I will for sure be going back for more!.

May 23, 2023
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Reply from COCO BOO LOVES

Hi Kim, thank you so much for taking the time to leave us such a lovely 5* review. It really does mean the world to us and we can't wait to welcome you again. Much love, Team CBL :) x

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Rated 5 out of 5 stars

Placed 2 orders and really happy both…

Placed 2 orders and really happy both times. The first time I wanted a bigger size in a skirt so I returned it for an exchange however it had sold out so I received a refund really fast. I also waited a while for a second skirt to be restocked so I purchased as soon as it was. Absolutely no problems and gorgeous clothes. So unique

May 19, 2023
Unprompted review
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Reply from COCO BOO LOVES

Hi Victoria, thank you so much for taking the time to leave us a 5* review, it really means the world to us. We can't wait to see you again. Love, Team CBL :) x

Rated 5 out of 5 stars

Absolutely loved my embellished mesh…

Absolutely loved my embellished mesh over lay - the quality is to die for, so thick heavy and such luxurious style

April 24, 2023
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Reply from COCO BOO LOVES

Hi Natasha, thank you so much for leaving us such a lovely 5* review. We're so pleased that you love the style you purchased from us and we can't wait to see you again. Much love, Team CBL :) x

Rated 1 out of 5 stars

Long Wait for Refund

I ordered a tshirt dress from Cocoboo Loves, it was pretty cheap quality, so I returned. There is no free return, and have received an email stating 14 days for funds to hit my bank. I returned two other parcels on the same day to two separate companies and I received my money within three days.

April 14, 2023
Unprompted review
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Reply from COCO BOO LOVES

Hi Adele, thanks so much for taking the time to leave us a review. As per our previous email communication, the refund for the returned order had already been processed by us the day before you left this review. We kindly ask to allow up to 14 working days as this is industry standard, however we always process returns much quicker.

We are pleased to see that you have taken advantage of our returns policy, as we encourage this if an item isn't suitable for you.

As a small independent family run business, we are not able to offer free returns. This is very common now across the board, even amongst the bigger companies. We do however offer free shipping on orders over £75 as a goodwill gesture.

Thanks so much, Team CBL.

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Rated 5 out of 5 stars

Such good products

Delivered earlier than normal, the dress is amazing. Had so many people ask where it is from. Would 100% purchase from here again❤️

March 26, 2023
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Reply from COCO BOO LOVES

Hi Demi, thank you so much for taking the time to leave us such a lovely 5* review. We're so happy that you loved your dress so much and we can't wait to welcome you again. Much love, Team CBL x

Rated 5 out of 5 stars

Fab!

Love my oversized tee! Got lots of compliments wearing it.

March 24, 2023
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Reply from COCO BOO LOVES

Hey there, thank you so much for taking the time to leave us a 5* review. We're so happy that you loved your tee. We can't wait to welcome you again. Much love, Team CBL x

Rated 5 out of 5 stars

Highly recommend

Highly recommend, will definitely be ordering from this company again. Love the clothing !

March 23, 2023
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Reply from COCO BOO LOVES

Hi Holly, thank you so much for taking the time to leave us a 5* review. We're so happy that you love what we do and we can't wait to welcome you again. Much love, Team CBL x

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Rated 5 out of 5 stars

Love love love my new dress .

Love love love my new dress .. the colour is dreamy … like a summers day minty ice cream … beautifully made & I love that Coco boo seem to get totally unique pieces that you won’t find everywhere else on sites … quick delivery .. can’t wait to wear on a summery day 💚💚💚💚💚💚💚💚

March 26, 2023
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Reply from COCO BOO LOVES

Hi Wendy, thank you so much for taking the time to leave us such a lovely review. It means the world to us. We know which dress you mean, and it is a fave :) Much love, Team CBL

Rated 5 out of 5 stars

Coco Boo has become my fave 💕

I love Coco Boo Loves. The clothes are amazing and nice to have something a bit different. Always arrive quickly and good quality. Building up my holiday evening wardrobe quite nicely 😂 Would highly recommend 💕

March 24, 2023
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Reply from COCO BOO LOVES

Hi Simone, thank you so much for leaving us such a lovely 5* review. It really means the world to us and we can't welcome to you again. Much love, Team CBL x

Rated 5 out of 5 stars

Love!

Was a fast delivery, the quality of the product is really good. The packaging was also really lovely. Will definitely be shopping from coco boo again!

March 23, 2023
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Reply from COCO BOO LOVES

Hey Samantha,

Thank you so much for your 5 star review and your kind words. We truly love what we do and having such incredible customers like yourself makes it a whole lot better. :)
We're so happy you've found us.
Thank you for being so awesome.

Love and Unicorns,
The CBL Gang x

Rated 5 out of 5 stars

We love this shop

We love this shop, always happy to help and the clothes are so lovely! And now the kids range is amazing! My girlie loves shopping with mummy!!

March 23, 2023
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Reply from COCO BOO LOVES

Hey Lucy,

Thank you so so much for your 5 star review and your kind words. We truly love what we do and having such incredible customers like yourself makes it a whole lot better. :)
And yay, so pleased you love the kiddies collection.
Thank you for being so awesome.

Love and Unicorns,
The CBL Gang x

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Rated 5 out of 5 stars

Amazing company very accommodating so…

Amazing company very accommodating so so helpful the quality of the products are fantastic 💖💖 would highly recommend them fab girls xxc

March 22, 2023
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Reply from COCO BOO LOVES

Hey Helen,

Thank you so much for your 5 star review and your kind words. We truly love what we do and having such incredible customers like yourself makes it a whole lot better. :)
Thank you for being so awesome.

Love and Unicorns,
The CBL Gang x

Rated 5 out of 5 stars

I have ordered few times from cocoboo…

I have ordered few times from cocoboo as I don’t live near the shop. I can honestly say it’s the best costumer service I have ever had. Nothing is to much trouble for them when I have had to contact them and they always reply very quickly. Even though I have never been to the shop and never met them I feel like I know them 😃 definitely my favourite shop 😘

March 22, 2023
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Reply from COCO BOO LOVES

Hi Kolbrun, thank you so much for taking the time to leave us such an amazing review. We work really hard to provide the best possible service, so to hear your kind words means the absolute world to us. We can't wait to welcome you again. Much love, Team CBL x

Rated 5 out of 5 stars

Great items.

Great items. Really pretty. Got for myself and my mini me. Fast delivery

March 22, 2023
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Reply from COCO BOO LOVES

Hi Gemma, thanks so much for taking the time to leave us a 5* star review. We're so happy that you chose something pretty for you and your little one. Much love, Team CBL.

Rated 5 out of 5 stars
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Reply from COCO BOO LOVES

Hey Jennie,

Thank you so much for taking the time to review. :)
This really means the world to us.
Thank You for being part of our Coco Gang and loving what we do.

Forever Besties,

Mel @ CBL
x

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Rated 5 out of 5 stars

Super fast delivery and excellent…

Super fast delivery and excellent quality garments! Lush ladies too 😍

February 23, 2023
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Reply from COCO BOO LOVES

Hi Jemma, thank you so much for taking the time to leave us such a lovely review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x

Rated 5 out of 5 stars

First time I’ve bought from a shop I’ve…

First time I’ve bought from a shop I’ve found on instagram that the service has been amazing. Really fast delivery and kept in communication the whole time which is such a breath of fresh air. Plus the order is gorgeous

February 24, 2023
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Reply from COCO BOO LOVES

Hi Jane, thank you so much for taking the time to leave us such a lovely review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x

Rated 5 out of 5 stars

Good quality fast delivery I am…

Good quality fast delivery I am satisfied :)

January 30, 2023
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Reply from COCO BOO LOVES

Hi Natalia, thank you so much for leaving us a 5* review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL x

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