Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... See more
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Review summary
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Bought items for my partner from here many times and she's always loved everything. Felt I had to leave a review because I really appreciate how for a small business, Coco has such a commitment to qua... See more
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Great quality item and customer service were quick to respond and helpful when I emailed them to chase my order. I didn’t realise dispatch would take 10 working days - which was my mistake as I hadn’t... See more
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Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into th... See more
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Company details
Written by the company
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Contact info
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, United Kingdom
- info@cocobooloves.com
- cocobooloves.com
4.0
Great
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Haven’t received my parcel yet and paid…
Haven’t received my parcel yet and paid £9.95 for Saturday delivery which was last Saturday.
I actually did email yous directly and haven’t received a response and I also don’t have a card with the attempt delivery on it so therefore I didn’t know of the delivery attempt.
September 2, 2022
Reply from COCO BOO LOVES
Hi Jolene, it's a real shame that you have left us a 1 star review without contacting us in the first instance as we could've helped you and shed more light on this situation. We are not at fault for this delay.
On Friday when you placed an order there was a Royal Mail national strike meaning that no parcels could be collected or delivered. This was covered on national news, social media and our website. It was made clear that delays would be inevitable. We actually went above and beyond in this case, because you paid for Saturday delivery, we made a visit to our local post office in person with your parcel because we knew that Royal Mail wouldn't be collecting from us on the Friday. We hoped that by doing this, it may have at least had a chance of reaching you. Unfortunately, the parcel didn't arrive as we anticipated. Despite our best efforts, this was beyond our control.
We have tracked your parcel (the tracking number has now been sent to you via email to see for yourself) and it shows that Royal Mail did attempt to deliver your parcel on the next available date which was Monday 29th August. There was nobody at home to receive the parcel.
Taking all of the above information into account, and considering we went above and beyond what was required of us, we believe that the 1 star review is most unfair. This situation could've easily been explained to you and we'd have happily helped had you given us the chance.
Please can you explain why a 1 star review for our small business is justified based on our email to you and our Trust Pilot response?
Kind regards
Team CBL
Edited: We never received any previous emails or communication from you as already proven.
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Reply from COCO BOO LOVES
Hi Tracey, Thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Reply from COCO BOO LOVES
Hi Vikki,
Thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback.
Thank you again,
Mel @ CBL
x
So happy I found this store online..I…
So happy I found this store online..I love the clothes they have.
So happy with my purchase, clothes are great as is the quality of them.
Communication and delivery is great too, thank you 😊
August 1, 2022
Reply from COCO BOO LOVES
Hi Chelsey, Thank you so much for leaving a lovely review. We're so pleased that you've found us and that love your new pieces. We can't wait to see your name again. Much love, Team CBL x
Beautiful dress and top BUT
Beautiful dress and top, but my dress had a hole in the seam very disappointing!
July 11, 2022
Reply from COCO BOO LOVES
Hey Nikita,
Thank you for taking the time to leave this review. It's such a shame you had to leave us only 2 stars :( Please know that you can absolutely reach out to us with any order issues and we will do our everything to resolve them. We would so much rather hear from you and make sure you're happy than hear of your dissapointment via this method. Please do reach out to our customer service team who will do their utmost to help.
Lots of Love
Jo @ CBL
x
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False advertisement pictures especially…
False advertisement pictures especially with sizes. I ordered the blondie t shirt which states size 6-18 expecting it to come like the t shirt dress on their picture and it hasn’t. I don’t know how it would fit a size 18?! I’m only a 10 and it’s still short on me.Wish I read their reviews first before purchasing.
July 9, 2022
Unprompted review
Reply from COCO BOO LOVES
Hey Saisha,
Thank you so much for taking the time to leave us feedback, we always read our reviews and take everything that is said on board. It's a real shame you've been left dissatisfied with our service and I hope my response can help to rectify your concerns.
Of course we appreciate that sizing can be difficult in terms of ordering online, that's why we always try and offer as much information as we possibly can, on the item description on the website and all our social media channels. We're also always available to answer any sizing/fit queries any customer may have prior to purchase as we gather lots of feedback from our customers who have been able to try on in our store and we personally try things on ourselves.
In relation to our band tee's we always try and offer our tee's in a more relaxed slouch fit, as the feedback we've received from years of selling them, that's how people prefer them to fit. The blondie tee is suitable for sizes 6/8 to 12/14 and although our model wears it as a dress this isn't specifically a tee dress style and this is just a recommendation.
We're really proud of our great review history as a whole. As a small family run business we try and do our utmost to make our customers happy and I do feel our reviews reflect this.
Again i'm so sorry you haven't been happy with our service and we will take your comments on board to do better in future.
Lots of Coco Love
Jo @ CBL
Reply from COCO BOO LOVES
Hi Dawn, Thank you so much for leaving a lovely review. We're so pleased that you love your new dress and can't wait to see your name again. Much love, Team CBL x
Reply from COCO BOO LOVES
Hi Natalie, Thank you so much for sharing such a lovely review. We're so happy to hear that you love what we do. Much love, Team CBL :) xx
Playsuit of dreams
I recently purchased a playsuit, this was the first item I’ve purchased from you, but I’m so happy with it. Will definitely be purchasing again soon!
July 4, 2022
Reply from COCO BOO LOVES
Hi Kelly, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
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Fantastic 5*
Have ordered a few items from Coco boo and the quality is outstanding, the sizing is great and the delivery is super fast, I also love they send an email thanking for another purchase, its nice little gesture!
July 1, 2022
Reply from COCO BOO LOVES
Hi Lynsey, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
Really pleased!
Received my two Fitbit Versa 3 straps today and they’re perfect! Really good quality and arrived really quickly!
They’re better quality than the ones Fitbit sell.
June 21, 2022
Unprompted review
Love love love this shop
Love love love this shop! Really good quality garments 5* highly recommended! This shop is such a vibe!! Unique love it
June 13, 2022
Unprompted review
Reply from COCO BOO LOVES
Hi Jennifer, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
The best 👌
I love love love CoCo boo..different styles..unique.. good quality and fabulous service!
June 9, 2022
Reply from COCO BOO LOVES
Hi Lisa, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
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I absolutely love it
I absolutely love it . Fits true to size a fantastic by for holidays over bikini will never date .
June 3, 2022
Reply from COCO BOO LOVES
Hi Jill, Thank you so much for your kind review. We're so pleased that you love what you've purchased from us and can't wait to see your name again. Much love, Team CBL :) x
Fantastic as always
As always, fantastic service and the clothes are always of the best quality.
CocoBoo always puts the extra detail in. Thanks again ladies! x
June 3, 2022
Reply from COCO BOO LOVES
Hi Tara, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
Highly recommend
I shop online here quite a lot!
Highly recommend Coco Boo if your looking for something a bit different. Love watching the videos that are posted to show you all the different ways you can wear an outfit. Customer service is also amazing x
May 31, 2022
Reply from COCO BOO LOVES
Hi Nicole, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
Love
Love, fits perfectly. Really like that you can wear it in different ways to suit the occasions.
May 31, 2022
Reply from COCO BOO LOVES
Hi Charlotte, Thank you so much for taking the time to leave us a lovely review. We're super pleased that you love your item and can't wait to see you again. Love the CBL team :) x
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LOVE ❤️ 😍
Love this shop! Always order from them and have always had amazing service 😍items come quickly and great quality! I love seeing all the new items every week 🥰 thank you x
May 24, 2022
Unprompted review
Reply from COCO BOO LOVES
Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :)
Love, Team CBL xx
Reply from COCO BOO LOVES
Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :)
Jo @ CBL x
Faulty item sent
Faulty item sent, couldn’t send a new one out of stock. Was partially refunded.
May 10, 2022
Reply from COCO BOO LOVES
Hi Sami, thank you for your feedback. We'd like to take this opportunity to explain further what was agreed and that we wholly accept liability for shipping out a faulty item, which we admitted should've been noticed during the picking and packing process. It's very unfortunate that this happened and we immediately issued an apology.
We offered you 2 options; return the dress for a full refund (including postage costs) OR to refund you 20% of the price paid for the dress if you were happy to keep it (making the dress non-returnable). You agreed to keep the dress with the fault and accepted the refund. We would like to re-iterate that we did everything we could to help. Errors can happen which we appreciate isn't ideal for a customer, but we always offer a friendly solution.
Kind regards
Team CBL x
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