Code 11 Caravans & Motorhomes Ltd Reviews 42

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I recently purchased a 2022 Sprite Quattro from Code 11. The service has been excellent from start to finish. Sam and his team have gone over and above to ensure that all our needs were met. The cara... See more

Rated 5 out of 5 stars

As complete newcomers to caravanning, we weren’t 100% sure what we wanted when we first walked in. Sam was brilliant—super knowledgeable, patient, and never pushy. He gave us all the information... See more

Company replied

Rated 5 out of 5 stars

Thankyou for your professional caring customer service. From buying/part ex our old caravan to picking up our lovely Swift Elegance. We are over the moon with our purchase. Huge thanks to Sam and his... See more

Rated 5 out of 5 stars

Having used a number of caravan dealers for servicing over my 55years of caravanning some good and some not so good, I must say CODE11 is a cut above the rest. I always feel very reassured after a ser... See more

Company replied

Company details

  1. RV Dealer

Written by the company

Code 11 Caravans and Motorhomes LTD is family run, with over twenty years’ caravan experience. We specialise in the sales and approved service of Caravans and Motorhomes. Swift Main dealer. Backed by our parts and accessories department. We are also able to supply Calor Gas. Our storage facilities are based at Horbury (Code 11 Ltd). secured with electric gate access, round the clock CCTV, floodlighting and additional out of hours security. All caravans are stored on hard standing ground with generous spaces between each vehicle to allow for easy access. Our Approved Workshop and Dealership, based in Ossett, is fitted with one four post lift and one scissor lift for thorough inspection and service work. Our Dealership offers a wide range of new and used caravans and motorhomes. We are authorised and regulated by the Financial Conduct Authority. We are also able to offer finance on all of our vehicles via Auto Finance Online with exceptionally competitive rates. Our company ethos is based around complete customer satisfaction. Customer Experience is noticeably our priority. This reflects the personality of Code 11 Caravans And Motorhomes Ltd and the reason our customers return. We acknowledge without them, there is no Company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

I had a great experience with Code 11

I had a great experience with Code 11 Sam who sold me our Caravan was so helpful explaining everything about the van and a full service with it aswell we would highly recommend.

August 31, 2024
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you we are pleased you are happy

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Rated 5 out of 5 stars

After service care

We have had our caravan for about 9 months now and Sam was right when he said we would love it. Code 11 have been brilliant with their after service care in supporting us with any questions and concerns. Highly recommend.
Thanks again

August 15, 2024
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Tank you. We are pleased you are happy.

Rated 5 out of 5 stars

What a great experience

What a great experience! Thank you Sam. So happy with my purchase. I would highly recommend Code 11 and will definitely come back when it’s time to upgrade.

May 2, 2024
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you we are pleased you are happy.

Rated 5 out of 5 stars

5 star company

Would like to say a big thank you to Sam and the staff at code 11. They go above and beyond to help their customers. We have made many phone calls for advice from Sam who has been more than kind and patient with us. He came out immediately to us when we had a problem . An absolutely fantastic service and company.

April 24, 2024
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you

Rated 5 out of 5 stars

Just had my annual service done by Sam…

Just had my annual service done by Sam and his team excellent job very helpful and friendly team highly recommended he also alerted me that my previous service done by supplying dealer was not recorded on swift system.
Thanks Sam will definitely see you for next service

January 9, 2024
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you. We are pleased you are happy.

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Rated 5 out of 5 stars

Just had the Gaslow system fitted by…

Just had the Gaslow system fitted by Sam
Professional from start to finish
So glad I have found a local business to take care of all my motorhome requirements
I would certainly recommend this business

December 13, 2023
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you

Rated 5 out of 5 stars

Had a great experience purchasing a…

Had a great experience purchasing a caravan off sam. It was exactly as described, explained how everything worked on arrival then left us alone to have a look around with no pressure like most places. Wouldn’t buy a caravan from anywhere else and highly recommend anyone to pay sam a visit who is looking for a caravan.

November 7, 2023
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you

Rated 5 out of 5 stars

First time caravan purchase

We just recently purchased our first caravan from Code 11 Caravans and Motorhomes Ltd and couldn't have asked for a better service. The Owner Sam was friendly, professional and very knowledgeable which made the whole experience very straightforward and stress free. I can highly recommend this company to anyone thinking about buying a caravan or motorhome.

October 21, 2023
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you

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Rated 5 out of 5 stars

Couldn't fault Sam and his team if I tried.

Couldn't fault Sam and his team from start to finish. Recently bought an old/new to me caravan knowing it wouldn't be perfect and wanted it checking over and resealing. From the initial enquiry Sam knew that I wouldn't want to pour endless money into it if it wasn't right and assured me they wouldn't do any further work before talking to me first. Did a full service and identified some issues, and were honest about the economical options rather than just billing me for all sorts. Both Sam and Steve took time to explain everything to me and can't fault the service, even hitched and unhitched for me!

Will definitely be using them again for future checks and possibly to buy from. Honestly couldn't find a complaint if I tried.

October 17, 2023
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you we are pleased you are happy. customer focus is our priority.

Rated 5 out of 5 stars

After weeks of looking for our first…

After weeks of looking for our first caravan and getting more and more confused, we came across code 11 on Facebook and how glad we did! Sam the owner couldn't of been more helpful, found us a van, showed us everything we needed to know, gave advice and help to us naive newbies! We left so happy and much more confident in what we're doing, we will definitely be going back there for services, Mot's etc I wouldn't trust anybody else with it!

August 19, 2023
Unprompted review
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Reply from Code 11 Caravans & Motorhomes Ltd

Thank you for your time to review us. We are glad you are happy.

Rated 1 out of 5 stars

Some good, mostly bad

I had an accident with my caravan in March, and Code 11 took on the job of doing the mechanical repairs and bodywork repairs. The mechanical work was completed swiftly to allow me to use the caravan, but little progress was made in regards to the bodywork, Code 11 citing supply issues as the reason for the delay. Over the following months, Code 11 never contacted me to keep me updated, so after many, many attempts at speaking to their owner Sam, he eventually got back to me, and said he wasn't going to do the work, complaining about many things that were beyond his control. So, I'm now back to square one, six months later, having to find a new company. My conclusion is that anyone thinking of using Code 11 should consider whether or not they will be treated in the same unprofessional way I have been

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

250 miles from home and disaster…

250 miles from home and disaster strikes. More in hope than expectation I called on these guys who were unphased and reassuring. They sourced the parts, rejigged their workload and squeezed me in, sorting the problem while I waited and drank their coffee. I could not have asked for more. Well done.

July 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Sorted the problem with no fuss!

Took my caravan for some brake servicing today after it developed a fault. Fantastic service and really friendly too. The wheel squeak has now gone and I couldn’t be happier 😊! Thanks so much!

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE

This was my first time of using CODE 11 for my caravan service and it definitely won't be my last. They are very much in the know about all things caravanning and i find that very reassuring.I was told a time to collect van and was informed if the found anything that would cause a delay, they would call me.Went to collect my van at the stated time and it was waiting for me. All paperwork done, van left clean, and even put caravan on car for me. First class service.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service Facility

This company provide exceptional caravan servicing. A good location, well equipped workshop and dedicated professional workmanship.
They go out of their way to ensure all aspects of the service are covered and explained.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Unfortunately for me I had a leak on my…

Unfortunately for me I had a leak on my motorhome into the interior, I looked at a few places to go and went to Code 11 and was very impressed with Sam and his crew and decided to let them carry out the work. I was kept up to date throughout the process and invited to see what the issues were so I could understand it. I now have it back and am 100% happy with what they have done and thoroughly recommend them to anyone with similar problems. Sam guarantees his work insisting I return in a few months for damp checking and should there be an issue it would be fixed by them. How many firms would go that far these days.
Being valeted on return was an added bonus.

February 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Motorhome habitation- service- convert…

Motorhome habitation- service- convert to LPG & Outside shower

Excellent service- kept informed throughout and with over 36 years experience, we were confident with their skills and knowledge

Easy to find and park- would strongly recommend

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great caravan and aftercare service

Recent bought a caravan from here and can’t fault the service. First time looking at a caravan but we were put at ease with the friendly and honest nature of staff. Went above and beyond with the service provided, checking that everything was fine with the caravan before they released it to us which we wouldn’t have got elsewhere. Definitely recommend. Will be going back there for a caravan service.

October 8, 2022
Unprompted review

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