Compass24 UK Reviews 134

Range of excellent goods. Delivery to UK very efficient.

Good product and price
Lack of progress report for the delivery
Errors in the address sent it to the wrong place
Postcode should be NR14 8QN
BUT WAS Addressed NR14 8QL
IT OMITTED THE BUILDING NAME
Old Hall Barn
The product was well packaged

Delivered wrong item . Very difficult to contact. Unable to contact by phone. Taking a long time to sort I would not recommend dealing with them based in Germany

Prompt despatch, good pricing and rapid sorting of a minor problem, excellent comms.

Product arrived within 6 days in good condition. Great service at competitive price

Painfully slow delivery.
It took two days before it was despatched and then a further 6 to get here.

No communication from company, no tracking provided. Order hasn't arrived as of being asked to submit this rating

Good price on two pairs of HH oilskin bottoms. I like dealing with this company. Fast and effcient.

I did not like the fact the company is in Germany and you can not tell from looking at the website. It was not until I had ordered and the tracking started, that I then realised it was coming from Germany. It has taken a lot longer to come than I was expecting when I first placed the order. They need to let people know they are Germany based as it is not obvious. The rest of the journey was as expected easy to track. I only used them because I could not find this product anywhere else. I am expecting it today and hope everything is ok as it could get complicated if I need to return it.

Dreadful service, do not use this company.
They fail to deliver, do not answer queries, and hold your money rather than refund, even when they know they haven't sent the goods!

Great gear selection at very competitive prices. My online purchasing process was easy and hassle-free. Package arrived in the timeframe specified by the order confirmation.

Sent the wrong size shoes!

You'd think that sending the correct size wouldn't have been difficult so I can't give this review more than one star.

Didn’t realise I would have to pay import duty.

I had a problem with a product that I ordered, sent them an email and they have ignored me. I have now gone direct to the manufacturer.
Update 1 - since the review appeared on TrustPilot the distributor have reached out and are sending me the missing part.
Update 2 The missing part arrived very promptly. All good now.

Sent wrong size and wrong colour and too expensive to send back so wearing these shoes as only a pensioner.

Be aware that Compass 24 are a German company and goods shipped from Germany to the UK may be liable to custom charges. I ordered two rope clutches from Compass 24 because they offered the best price on the internet. I had to pay £65 of custom charges meaning that I have saved nothing and the goods took 2 weeks to clear customs.

You need to put a tracker service on orders. I. Have no idea where my Oder is as there is no communication to say when it will be delivered.