Compass were really excellent and always efficient. They were always on hand if there were any queries too and were able to help straight away. Id definitely recommend them to any contractors.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... See more
Company replied
The payroll team are all great at what they do but one lady in particular called Louise really stood out to me when we spoke on the phone yesterday. Im currently going through many difficulties in... See more
Company replied
I’ve used many umbrella companies over the years, and these guys are by far the best in the business. Their support is super fast, payroll is always handled smoothly and on time, and they’re always wi... See more
Company replied
Company details
Written by the company
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Contact info
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, United Kingdom
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4.8
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The conversation with the…
The conversation with the representative was very informative and concise. The information that was was sent was very useful and helpful.
January 13, 2025
Reply from Compass Contracting
Hi Mark. Thanks for your feedback and rating!
Sara has been fantastic to work with
Sara has been fantastic to work with, couldn’t be happier with the service
January 13, 2025
Reply from Compass Contracting
Thanks Callum! This is great to hear.
Recently joined compass very…
Recently joined compass very professional team, seamless onboarding process.I look forward to being a Compass customer.
December 17, 2024
Reply from Compass Contracting
Thank you Phillip. We look forward to working with you!
From my first experience with compass
From my first experience with compass, absolutely brilliant. Very helpful and professional.
Junior specifically was brilliant!
January 8, 2025
Reply from Compass Contracting
Thank you for your feedback. It means a lot to us!
Excellent customer service
Have had a great experience working with this company. My customer care executive Michala was especially brilliant and the customer service I received throughout the year was excellent - professional, polite, helpful and efficient. Many thanks indeed!
January 6, 2025
Reply from Compass Contracting
Thank you, Crystal. We're thrilled to hear this in the team.
Reply from Compass Contracting
Thanks, Michael!
Great communication
Clear and effective communication. My questions are answered in good time and they are very professional. I will definitely recommend them!
December 23, 2024
Reply from Compass Contracting
Hi Akua. Thank you for this feedback, we appreciate you taking the time to let us know how we're doing.
Delay in payments
Delay in payments and sending documentation for the last 3 weeks, will no recomend that company.
Hard to contact them by email, all the ones are nonreply emails, and the other ones not answering.
Edit: at the end they contacted me and they partially solved the problem making the payment a bit early, the problem is not really from Compass, it’s the platform Worldfirst.
December 20, 2024
Unprompted review
Reply from Compass Contracting
Hi Roberto. We're sorry to hear your payments have taken longer than you were expecting. Compass initiates all payments at the same time, but exactly when funds get credited to your account will depend entirely on your bank and their own internal timings. Standard guidance on timings for international banking is 3-5 working days.
You can contact Compass's dedicated customer care team on 03333 660028 or via info@compasscontracting.co.uk.
I hope this helps in your understanding of things. Please feel free to reach out to us for further assistance.
Always professional
Always professional, helpful and to the point. Can't recommend enough!
December 18, 2024
Reply from Compass Contracting
Thanks very much for this! We appreciate your review and feedback.
Great communication
Compass employees have great communication. Whenever I have a query they get back to me almost immediately. Really happy with the service
December 16, 2024
Unprompted review
Reply from Compass Contracting
Hi Elaine, thanks very much for your review and rating!
Late payments
Payments for contractors are not being made on time.
This is a second week in a row when funds are not being credited into account on Friday. Instead of that they are paying on following Monday when payslip clearly states that the payment should be made on Friday.
P.S. Besides what was said above some contractors are paid on time and some not. That tells me that they are not accurate with their payroll operations.
I would recommend avoiding this Umbrella company if you just are about to join them.
December 13, 2024
Unprompted review
Reply from Compass Contracting
Thank you for your feedback. The reason for varied pay comes down to an individual's bank account. All payments are processed at the same time by Compass, but the time funds get credited to accounts depends entirely on the bank account of each person.
Please feel free to reach out to us for proof of payment which will provide confirmation of when funds were released on Friday. All umbrella companies experience the same timings when processing international payments, and Compass states up-front that funds can take up to 5 working days to clear, as is the industry standard when using a forex platform.
I hope this helps with your understanding of things. Our dedicated customer care team is on hand to assist with your queries Mon-Fri 9:00-17:30, so please get back in touch if there's anything else we can assist with.
Kind and professional service
November 28, 2024
Reply from Compass Contracting
Thanks for your review, Samuel!
Efficient and helpful response whenever…
Efficient and helpful response whenever I contact them.
December 10, 2024
Reply from Compass Contracting
Thank you, Paul!
First impressions really matter
First impressions really matter. Their approach and politeness is top notch.
December 5, 2024
Reply from Compass Contracting
Hi Obafemi. Thanks for your feedback, welcome to Compass!
First Class communication
I've been using Compass for 18 months. Their communication is first class. Very helpful and knowledgeable.
December 5, 2024
Reply from Compass Contracting
Hi AP. Thanks very much for your review. Feedback like this means a lot to us!
Reply from Compass Contracting
Hi Jamie. Thanks for your review and 5-star rating!
I had a number of questions on the…
I had a number of questions on the example of various deductions from my potential gross pay. All were answered calmly and in a friendly manner.
November 28, 2024
Reply from Compass Contracting
Hi Shamim. Thanks for your feedback and review.
Payslip hours query
Sorted out my query about a payslip hours missing in record time even though I was annoying a bit and called near to closing hours Excellent service
November 22, 2024
Reply from Compass Contracting
Hi Attila. Thank you for your review, we appreciate you taking the time to let us know how we're doing.
Query resolution
Olivia as usual dealt with my issue promptly, efficiently and professionally. If there are any issues I know that she will always get back to me as soon as possible with a response . She has always dealt with any queries with politeness and humour . So a big thankyou
November 22, 2024
Reply from Compass Contracting
Hi Debbie. Thanks for your review, this is brilliant to hear. We work hard to deliver excellent customer service, so this feedback means a lot to us.
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