Curchods Estate Agents Reviews 469

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick responses and efficient actions from initial contact to completion. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with communication, mentioning instances where they had to chase for responses or felt decisions were made without consultation. A few people also reported concerns regarding the accuracy of information shared and that viewing staff lacked knowledge about the properties.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, highlighting the exceptional communication, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Customers consistently note positive experiences with marketing. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Curchods were not only totally professional but personally interested. Everyone seems to really enjoy their job and gives their all. Their diplomacy was excellent in managing negotiations in a clear a... See more

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info


4.8

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

THE VERY BEST

I cannot say enough about how well my situation was handled by both Sophie and Simon. Trying to sell my apartment in Walton while living in the USA was extremely challenging, but with her help and constant attention over the past months Sophie was able to make the sale. I do not hesitate to highly recommend Churchod's as their expertise and persistence really paid off. If I could, I would give them 10 stars!

March 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Curchods New Malden were diligent

Curchods New Malden were diligent, professional and always helpful. Ruby, Rupert and Barbera were all fantastic. I would highly recommend their services.

March 12, 2025
Unprompted review
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Reply from Curchods Estate Agents

Dear Robin
Thank you so much for your very kind review. I have passed on you comments to my colleagues and wish you all the very best in your new home.
Best regards
Chris Jakob

Rated 5 out of 5 stars

Hayley has been super helpful…

Hayley has been super helpful throughout the process and on hand to provide support when needed. Thank you

March 8, 2025
Unprompted review
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Reply from Curchods Estate Agents

Sophie,
Thank you for your review. They may not take too long to write but it is greatly appreciated by us all, especially Hayley.
Thank you again and good luck in your new home.

Rated 5 out of 5 stars

All went well with a flat sale

All went well with a flat sale. I was kept informed at all times and nothing was too much trouble for Ellyshia and the team

March 3, 2025
Unprompted review
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Reply from Curchods Estate Agents

Hi Duncan,
Thanks very much for your review.
Wishing you all the best for the future.
Kind regards,
Grant Letts
Managing Partner

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Rated 5 out of 5 stars

Very helpful

Very helpful, have recently sold through Curchods and have previously bought from another branch, highly recommend Neil and the team

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Curchods in Godalming

Curchods in Godalming have just sold my brother-in-law's property with myself as power-of-attorney. They were quick to find a buyer and with their recommended solicitor were able to see the sale through very quickly. The staff were very good at keeping up communications. Although only a sale with no chain, there were complexities with the property being empty, the poa situations and my being out-of-country. However, Curchods were most helpful and facilitated matters beyond their remit. No hesitation in giving them a 5-star recommendation.

March 3, 2025
Unprompted review
Rated 4 out of 5 stars

An experienced company

An experienced company. I was a little dissatisfied with communication in the early stages of the sales process but overall it was a successful and well handled experience

February 28, 2025
Unprompted review
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Reply from Curchods Estate Agents

Good morning Valerie, we were disappointed to see that you left us a four star review for what we deemed to be a five star service. Alkesh worked very hard to manage the varying moving parts in this transaction, which was a complex sale. Added to the fact that we had not been marketing your property for over six months, Alkesh had kept in close contact with the buyer to retain her interest. I would be more than happy to discuss with you where you feel our shortcomings were. Best wishes, Scott

Rated 5 out of 5 stars

Curchods Bookham provided us with first class service

Curchods Bookham provided us with a flawless service from valuing our house right through to completion of our sale. Patrick, Marc and Mel's extensive knowledge and experience of the market comes across from the outset. Their communication all the way through our sale process was a reassuring breath of fresh air. I have dealt with many estate agents over the years and for me Curchod's Bookham really stand out from the crowd. I would not hesitate in recommending them and cannot praise their professionalism highly enough. Absolutely superb.

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Reacted Quickly when the first Buyer pulled out

The team at the Ottershaw office were very friendly, helpful and professional. It was good to meet them all when they came round to the house as a team to see what the house offered prospective buyers and have answers ready to some of the frequently asked questions before viewings were booked in. Our first buyers pulled out of the agreed sale after the autumn budget. Phill Shortman worked quickly and very effectively to find a new buyer so that we did not loose the house we had an offered accepted on. Alex kept us informed on a regular basis of how the process was progressing. Overall we were very pleased with the service and attention we received.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

We recently sold our house via Chuchods…

We recently sold our house via Chuchods in Cranleigh. They got buyers, I guess most do but it was the effort after we'd agreed a sale to get it over the line. Great job and very unusual in my experience. Thanks again Garry.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

The staff at the Weybridge office were…

The staff at the Weybridge office were professional and courteous when we reached out. One individual who truly stood out was Callum Houseman. He went above and beyond to ensure the sale of our house went through, even when the chain broke down. Callum worked tirelessly to keep things on track by securing another buyer. Although Callum wasn't our nominated negotiator, it’s clear that without his efforts, we wouldn't have been able to complete both the sale and our onward purchase. Curchods should be incredibly proud of this young man and his exceptional customer service.Gerry and Michelle ‘The Pines’

February 7, 2025
Unprompted review
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Reply from Curchods Estate Agents

Hi Gerry and Michelle,

Many thanks for your kind words.

Wishing you every happiness for the future.

Kind regards,
Grant Letts - Managing Partner

Rated 5 out of 5 stars

The team at Curchods in Shepperton have…

The team at Curchods in Shepperton have been brilliant. They were very communicative, quick to respond to any queries, very knowledgeable and helpful. They found a buyer quickly and gave advice when needed, so that the sale proceeded smoothly. Thank you!

February 12, 2025
Unprompted review
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Reply from Curchods Estate Agents

Thank you so much for taking the time to provide us with such a lovely review and your kind words, which I have passed on to my team.
We appreciate that it was a sad and difficult time for you and the family and we were grateful that you entrusted us with the sale.
Kind regards
Owen Miles
Partner

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Rated 5 out of 5 stars

Curchods gets my vote!

Curchods were diligent and professional in the sale of the property. We had difficult buyers whose offers fell apart and they carried on marketing with dedication. Special mention should go to Caitlin who negotiated the sale on our behalf and to Sally who once the offer was concrete worked tirelessly to complete the sale and get it over the line. Thank you to you all including Owen for his wise advice and to Declan for dealing with a stressed seller! I highly recommend Curchods if you are selling a property in Shepperton.

February 10, 2025
Unprompted review
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Reply from Curchods Estate Agents

Thank you so much for taking the time to provide us with such a glowing review and your kind words, which I have passed on to my team.
We all appreciated that it was a difficult time for you, compounded by a protracted house sale and were amazed that you still kept your sense of humour.
We all wish you every happiness for the future.
Kind regards
Owen Miles
Partner

Rated 5 out of 5 stars

Professional, knowledgeable and very friendly

Thank you to Kate, Jemima and the whole team at Churchods, Cobham. Not only did we sell our property through them, we also purchased our new property with them as well.
From the start, everything was professionally handled in a very friendly way. We were pleased with the marketing, great photos and description of our house. It has been a difficult market over the period but Churchods kept in contact with us and we were well advised at critical points that resulted in our achieving asking price.
Always available on the end of a phone or email. We needed to carry out some surveys on the new property and Jemima was always on hand to organise access.
Would highly recommend the team.

February 7, 2025
Unprompted review
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Reply from Curchods Estate Agents

Thank you for your wonderful review Ian. It was a pleasure to work with you and Julie on the sale and purchase.

Rated 5 out of 5 stars

The Best…

Friendly and helpful staff who are clearly very capable. I have dealt with very many estate agents over the years but Curchods is the best.
Thank you.

January 16, 2025
Unprompted review
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Reply from Curchods Estate Agents

Thank you so much for taking the time to provide us with a review and your kind words, which I have passed on to my team.
We are all delighted that your sale went through smoothly and wish you every happiness for the future
Kind regards
Owen Miles
Partner

Rated 5 out of 5 stars

Fantastic Estate Agents

Fantastic Estate Agents (Weybridge office)! Excellent communicators, went above and beyond to accommodate viewings into my schedule. All admin steps were taken within the agreed time periods. Would thoroughly recommend.

February 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Sale with Curchods West byfleet

We asked Curchods in West byfleet to sell my mother's house. They were very proactive in finding us a buyer who to be honest is perfect. From Marketing to offer only took 10 days. Even though our sale and purchase was fairly straightforward there were other aspects of the chain which proved challenging. Throughout all of it up to and beyond exchange everyone was professional, easily approachable and very patient as at times it did become quite stressful. Thank you to everyone especially Jordan, Mark and Ruth (also Samantha who now is at Kingston). Would always recommend to anyone selling a property in West byfleet and surrounding area.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional team led by Clive and Garry

Very professional team led by Clive and Garry who steered the process from valuation through to exchange via a complicated and sometimes frustrating conveyance. Accurate valuation, high quality presentation of our home, excellent solicitor recommendation and regular and comprehensive communication at all times. I would not hesitate to recommend the Curchods Cranleigh team.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Callum Houseman was very helpful

Callum Houseman was very helpful in pushing through my purchase to a tight timescale. Very professional throughout the whole process and a pleasure to deal with, highly recommend him and Curchods services.

November 1, 2024
Unprompted review

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