Curchods Estate Agents Reviews 469

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick responses and efficient actions from initial contact to completion. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with communication, mentioning instances where they had to chase for responses or felt decisions were made without consultation. A few people also reported concerns regarding the accuracy of information shared and that viewing staff lacked knowledge about the properties.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's... See more

Service

Clients share positive opinions on service, highlighting the exceptional communication, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the team's efficiency,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Customers consistently note positive experiences with marketing. Many reviewers highlight the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Curchods were not only totally professional but personally interested. Everyone seems to really enjoy their job and gives their all. Their diplomacy was excellent in managing negotiations in a clear a... See more

Rated 5 out of 5 stars

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and wer... See more

Rated 5 out of 5 stars

Curchods Woking were fantastic for our move. Justin was brilliant for our initial consultation, but the two stars of the show were Millie and Chloe. Millie managed the first sale of our flat... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. 5* experience. Top estate agents ! Helpful and fully supported at all stages of the sale. All the staff were knowledgeable and guided us throughout the process. Garry wa... See more


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Curchods Estate Agents are a multi award-winning Estate Agent with a network of 25 offices across Surrey and Greater London specialising in residential sales and lettings.


Contact info


4.8

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
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1-star

Replied to 12% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Well managed throughout

Presented accurate information re price expectations from the outset, and managed the complexities of the sale through tight deadlines. It was a stressful sale with the chain breaking down late in the process and tight deadlines to be met, but the sale was kept on track and completed. I'm grateful for their efforts in seeing and helping the sale through to completion. Thanks Charlie.

January 30, 2026
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Rated 5 out of 5 stars

Buying a house is stressful enough and…

Buying a house is stressful enough and certain estate agents are unpleasant and pushy unless you go with Curchods. A great team to deal with. 100% professional and helpful all the times. They made the process easier. Always ready to assist me during the months of the dealing. Yes, i would raccoment this team 100%.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Curchods stuck at it…

The team at Curchods stuck at it through a difficult period for house sales and kept us encouraged.
Once the offer was received they took full control of the intra party communications and kept us informed all the way through.
Many thanks to the whole team.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience purchasing a house with Garry and the team at Cranleigh. They we excellent at keeping the process moving forwards and keeping us well informed. Nothing was too much trouble for them. Would high recommend!

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst estate agents you can…

One of the worst estate agents you can deal with.

a) first they talk nasty behind my back without putting the phone on hold.

b) then they showed me a house which they told me after the viewing it was under off and we couldn't offer on it anymore.

c) then they told me they will sort out a viewing on a property but there was a viewing before and if they don't show up we could have it. Sorry not second best.

Anyway, I would avoid going through this estate agent. Poor buyer skills.

January 30, 2026
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Rated 5 out of 5 stars

Selling our flat from abroad.

Selling our flat from abroad would normally have been no mean task. Thanks to Chris Jakob and his team,Barbara in particular, any obstacle that came up was dealt with in a professional and caring way.

We can simply conclude by saying they are highly recommendable.

January 28, 2026
Unprompted review
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Reply from Curchods Estate Agents

Thank you for your kind words about our team and services! We're thrilled to have helped make selling your flat from abroad a smooth and stress-free process. Our team takes great pride in providing professional and caring support to all our clients. We truly appreciate your recommendation and look forward to seeing you before completion! Regards Chris

Rated 1 out of 5 stars

It was like the house that Jack built...

The property was marketed as refurbished, with works taking place before the tenancy began. Once the paperwork was signed, it became clear that repairs and improvements stopped because the property was not presented as promised when I moved in. Over 18 months, the boiler failed three times, with the same issue recurring and leaving us without hot water and heating for days. Fixes were consistently short‑term and cost‑driven.
Curchods followed the landlord’s direction throughout and did not act impartially until after I engaged a lawyer. The tenancy concluded the same way it was managed — with unreasonable and unsupported deposit deductions, causing further unnecessary stress.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

House Sale

The initial introduction was very professional and we really liked that the whole team came to see us and our home before it went on the market. Our home sold very quickly and the team were very helpful and kept us informed. Thank you !

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Justin and his team were excellent

Justin has a very considered and calm manner. He explained and managed the selling process very well and kept me regularly informed and updated on the sales journey. The team were quick and efficient in putting together the property details, marketing it and were respectful when organising viewings. I highly rate Curchods as an agent and would recommend them to anyone wishing to put their property on the market.

November 20, 2025
Unprompted review
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Reply from Curchods Estate Agents

Thank you for your kind words, we are thrilled to hear about your positive experience with our team at Curchods. We strive to provide excellent service throughout the selling process and it means a lot to us that you highly rate us as an agent. Thank you for choosing Curchods and we would be happy to assist you or anyone else looking to put their property on the market. Kind regards Justin Acheson

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Rated 5 out of 5 stars

Very professional service

Very professional service. Robbie from Curchods Guildford in particular worked very hard on our behalf to secure a buyer and we exchanged and completed today. The whole team were quick to respond as circumstances changed and always kept us fully in the picture. We would wholeheartedly recommend Curchods.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional. &supportive

The whole Team were amazing from Simon coming out for valuation
Ben Penny Sean and Tony very professional & supportive in a very stressful time for me. Communication was second to none keeping me up to date with my buyer
I bought through curchods 6 + yrs ago and sold Jan 26

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support advice and service from all at West Byfleet Curchods…

The whole team at West Byfleet Curchods were excellent. From valuation to sale, the team kept us informed, mediated superbly and answered every question quickly. They had great local knowledge and were proactive in getting viewings. We would highly recommend them as open, honest and trustworthy. You made an incredibly stressful process very smooth, thank you!

January 16, 2026
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Rated 5 out of 5 stars

Simon and the team were brilliant

Simon and the team were brilliant - from setting the right valuation through to completion. Loads of sensible advice and support on the way. In the run up to the sale they were chasing everything in a calm professional manner, but nevertheless constantly looking to move things forward. What more can you ask for.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

The team a Curchods Brilliant at selling houses

The team a Curchods, headed up by Johnathan, were absolutely brilliant, extremely knowledgeable, resourceful and nothing was too much effort.
Going the extra mile, to keep the process moving and consummately professional, yet managing a brilliantly personal touch.
When the first sale fell through, the team re grouped and got us back on track immediately, with a new sale lined up soon after.
If you want to work with a team, that will get the job done, Curchods are the ones for you. I can’t praise them enough.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding support and result

Outstanding support, service, agility and results from the entire team, especially from Penny who followed our sale closely and who was always available to help solve all the issues and who made it easy, and Warren who's guidance and council on the context and what to do and what not to do was invaluable. Thank you to all the team for a great job very well done on time !

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, personal and calm service from start to finish.

Rupert and his team were all very professional, friendly and very proactive. Always at the end of the phone when needed. We would highly recommend them and Curchods. They were all very knowledgeable and worked particularly hard to ensure a smooth process in a difficult market, Barbara was always professional and a joy to deal with.

December 11, 2025
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Rated 5 out of 5 stars

Fantastic service with a very…

Fantastic service with a very supportive and lovely team. Would highly recommend Curchods Kingston to anyone hoping to sell their home.

December 12, 2025
Unprompted review
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Reply from Curchods Estate Agents

Hi Lisa, Thank you for your kind words! We are so glad to hear that our team provided fantastic service and support during your home-selling journey. It was our pleasure to work with you and we truly appreciate your recommendation. Thank you for choosing Curchods Kingston!

Rated 5 out of 5 stars

Professional and pleasant

Contact was/is always very quick, an email answered within hours and appointments for viewings of property were well executed and fun.

December 22, 2025
Unprompted review
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Reply from Curchods Estate Agents

Hi, Thanks so much for your review. Wishing you all the best. Kind regards, Grant Letts Managing Partner

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