Dan.com Reviews

6,344  Excellent
TrustScore 4.5 out of 5

4.4

In the Online Marketplace category

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Rated 5 out of 5 stars

I accidentally gave a bad review to the wrong site.

The review below was meant for a different site. So so sorry. If you read it and it put you off, re think because it was posted by a silly billy who can't read that well.



I had a go at the trial but decided I didn't like it so I canceled. Not only was I charged twice for the trial, I have also had two full payments come from my account. This is totally absurd and I cannot afford to pay it. I have tried to call but the number wouldn't work, I have also sent an email and left a message on the website. I am totally at a loss.

Date of experience: October 03, 2023

Reply from Dan.com

Hello Molly,

Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.

My thanks,
JM

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Rated 5 out of 5 stars

HD binoculars

From making my initial purchase with this company to receiving the product the whole experience has been brilliant . The speed of delivery was outstanding and the product itself is excellent . Big hands up and well done from myself

Date of experience: September 30, 2023


Rated 5 out of 5 stars

Errand Boys is great!

I have used Errand Boys twice now and my daughter has used them as well. These guys are fast and efficient and very careful with a move. They even emptied my car for me! Their rates are great too.

Date of experience: October 02, 2023


Rated 1 out of 5 stars

This must be illegal.

This must be illegal.
They simply buy domains, do not use them and sell them at high prices. Therefore, whoever owns the legitimate name of their business cannot acquire it.
Horrible action. These terrible attitudes should not be allowed.

Date of experience: September 30, 2023

Reply from Dan.com

Hello Marcos,

Thank you for your feedback and for the opportunity to clarify; Our customers are the ones listing their domain names for sale and registration. If the domain name you are looking for is already registered, there are ways to attempt to purchase it from the current registrant or you can register the same name with a different extension, as there are many to choose from. We appreciate you sharing and helping us to understand how to better meet our customers needs.

My thanks,
JM


Rated 5 out of 5 stars

Good Communication - overall felt safe

Good Communication from the Dan team and overall a pretty seamless process. A few things that could be better:

1. Dan.com doesn't fully authenticate ownership of the domain until the time of purchase so felt it was up in the air until the transaction was fully done

Overall pretty good though and felt pretty safe through the whole process

Date of experience: August 15, 2023


Rated 1 out of 5 stars

Unbelievably slow

Unbelievably slow. For some reason dan.com doesn't have the domains they are selling in their registrar and the owners are slow to respond to dan.com, which makes the transfer process very painful.

Edit: 4 days later with no progress and customer support has been extremely unhelpful

Date of experience: September 28, 2023

Reply from Dan.com

Hello David ,

Thank you for your feedback. What you have described (waiting for a domain seller to participate in the domain sale process) is something that all domain aftermarket platforms are affected by. That being said, we take great pride in our QA to block and prevent bad-actors from working on our platform so that our customers can have a great domain aftermarket experience.

My thanks,
JM


Rated 5 out of 5 stars

Excellent

Excellent! Superb customer service, helped guide us through the domain transfer with ease. I would definitely use Dan for future domain needs. Thank you for creating a process that is easy for your customers to navigate.

Date of experience: August 20, 2023


Rated 5 out of 5 stars

Good, friendly service

The communication via Dan was good. I had an issue with not receiving emails and they were very quick in helping me sort it out.

The owner of the domain explained why he couldn't accept my first offer, and I think that was very detailed and thorough.

Date of experience: August 07, 2023


Rated 5 out of 5 stars

Buying process was smoot

Buying process was smoot! Had a very positive first time experience.

Purchase of the domain process was smooth and easy to work with. Agents are friendly and very ready to help out.

10/10 Service.

I suggest Dan to go into website selling business next. They can defintely rise to number 1, especially with low quality competitors such as Flippa (who i'd Avoid at all cost)

Date of experience: July 13, 2023


Rated 4 out of 5 stars

Buying a domain from another owner

I sought out to purchase an existing domain from another owner. Working with Dan helped provide legitimacy to my dealings and the process was smooth and easy. They also provided reminders and steps for me to follow which made it very easy. I would not hesitate to recommend Dan for anything domain related

Date of experience: August 16, 2023


Rated 5 out of 5 stars

Domain purchase with ease

I bought a domain and because of a higher price, was a bit sceptical. But everythnig went smooth and very fast. They are reliable company.

Date of experience: August 30, 2023


Rated 5 out of 5 stars

No complaints

No complaints! keep up the good work, Very professional. I will send you over my site shortly, which has an excellent selection of dot com domain names for acquisition. Can you email me a broker contact?

Best Regards,

Patrick

Date of experience: July 30, 2023


Rated 5 out of 5 stars

Domain name purchase

I purchased a domain name from Dan.com. It was A very smooth transaction, best of all I was traveling at the time and was unable to respond right away, they sent new reminders with “Links” included and I was able to complete every thing I needed to do on my end to complete the transaction. Great customer service.

Date of experience: August 01, 2023


Rated 1 out of 5 stars

Worst experience ever

So far the worst experience ever. Bought a $5,000 domain and then Dan.com immediately crashed. Then crashed twice more, so I had to wait until Monday because their tech support only keeps regular hours. It’s Monday and I spent two hours trying to get my DNS settings changed but there’s still an issue on their end. They told me to wait until tomorrow.

Date of experience: September 25, 2023

Reply from Dan.com

Hello Emerson,

Thank you for your feedback. I am sorry to hear of the frustrations you encountered with accessing your domain name,. I appreciate hearing that you have spoken with our support and they have provided timeframes. Thank you for sharing your experience and helping us to understand how to better meet our customers needs.

My thanks,
JM


Rated 5 out of 5 stars

Pleasently pleasent purchase and transfer of a domain

I purchased and transfered the domain to GoDaddy in a couple of days. Transfer was extremely painless and every time I had a question, someone responded with correct solution/answer.
I was pleasantly surprised cause I thought the transfer of a domain will be a pain in the ass.

Date of experience: July 23, 2023


Rated 5 out of 5 stars

Experience so far

Our transaction is not complete yet as we have to wait until Sep 14th when the domain is able to be transferred to us however the experience so far has been quick and easy with all my questions answered. I will write another review after it is completed.

Date of experience: July 20, 2023


Rated 5 out of 5 stars

The service was straight forward and…

The service was straight forward and the process was easy. Full disclosure I have no frame of reference as this was my first domain purchase, but it was a simple transaction. I had my website up and running the day the transfer was complete.

Date of experience: July 30, 2023