Por ter sido a minha primeira…
Por ter sido a minha primeira experiência... excellent!
Decolar.com Reviews
51,675 • Excellent
Passagem mais barata que as concorrentes
Passagem mais barata que as concorrentes
THANKS
THANKS CONTINUE ASSIM..
Sempre corresponde com as espectativas…
Sempre corresponde com as espectativas tanto na facilidade de busca e confiança
Péssimo
Péssimo
Já usei várias vezes a Decolar, mas minha última experiência foi péssima, pois cancelei um voo dentro do prazo, recebi o e-mail que seria reembolsado na totalidade, e espero a parte da Decolar desde abril de 2019.
A Air canadá fez seu reembolso no mesmo dia do cancelamento, mas a Decolar se arrasta com desculpas, e mais desculpas, e não faz o pagamento.
são vários contatos, protocolos, e sempre dizem que estão aguardando os dados para o pagamento, sendo que já enviei até cópia de depósitos, para que não tivessem dúvidas, documentos, e-mail´s, mas não efetuam o pagamento do reembolso desde ABRIL. Um total descaso para com o cliente.
I've used Takeoff several times, but my last experience was terrible, because I canceled a flight on time, I received the email that would be fully refunded, and I've been waiting for Takeoff since April 2019.
Air Canada made its refund on the same day of cancellation, but Takeoff drags on with apologies, and more apologies, and makes no payment.
There are several contacts, protocols, and always say they are waiting for the data for payment, and I have sent even copy of deposits, so they had no questions, documents, e-mail's, but do not make the payment of refund since APRIL . A total disregard for the customer.
Até agora, nada. Vou ao PROCON.
Reply from Decolar.com
Bom dia, Nilton.
O reembolso está em processo, tivemos alguns dados bancários divergentes, o que ocasionou demora na finalização. Estamos em contato com o financeiro, a fim de finalizarmos.
Sentimos muito por qualquer transtorno causado, esse não é o atendimento que queremos lhe proporcionar. Por gentileza, aguarde nosso retorno com novas informações sobre a devolução.
Atenciosamente,
Equipe Decolar.com
O reembolso está em processo, tivemos alguns dados bancários divergentes, o que ocasionou demora na finalização. Estamos em contato com o financeiro, a fim de finalizarmos.
Sentimos muito por qualquer transtorno causado, esse não é o atendimento que queremos lhe proporcionar. Por gentileza, aguarde nosso retorno com novas informações sobre a devolução.
Atenciosamente,
Equipe Decolar.com
Excellent
rapida e segura
The best customer service
The best customer service! Thank you Talita for all your help!
I an extremely unhappy with the service…
I an extremely unhappy with the service I am receiving from Decolar and Despegar.
It is impossible to speak with anyone who can help, I have been trying to reach someone on +1 877 893 3988 for nearly 3 days now (since the same day the booking was made as I need to make a change).
Booking: 795019097600
I want to change the booking from Aiprort LIS - BEL on the 10/8/19@10:00 to LYS - BEL on the 11/8/19@11:50
I have spoken to TAP who have confirmed that they would change it if it was booked directly but the request must come from Decolar.
I have already reported this to TAP and the fact that you have no after-sales service on your US contact number for over 6 months.
I need a contact number for someone who can amend this booking and speaks English. my email is jules.tottem(at)gmail.com
my contact number is +44 208 123 0083
I feel you have deliberately taken 2 days to reply to try and charge me a change fee and I will be forced to contact a solicitor if this isn't sorted out tomorrow morning.
Easy..fast...trustworthy
Easy..fast...trustworthy
I would like to recommend decolar.com…
I would like to recommend decolar.com because its a company easy to solve problems after sales. I've cancel my return ticket and Decolar helped me incredibly. Thanks a lot Decolar. I'm glad to have your support.
Only the latest review will count in the company's TrustScore
Simples e fácil de encontrar
Simples e fácil de encontrar e sem surpresas no final do valor.
Nice and trust!
Nice and trust!
CUSTO BENEFICIO
RAPIDEZ E CUSTO BENEFICIO
Sem o stress do deslocamento para ter…
Sem o stress do deslocamento para ter que comprar passagens. Very good.
Facilidafe na escokha e compra do…
Facilidafe na escokha e compra do trecho desejado.
fast and cheap
fast and cheap
Excellent and simple to use
Excellent and simple to use, plenty of options and they found the cheapest fair
show
Correspondeu as expectativas
Only the latest review will count in the company's TrustScore
Since yesterday (11/23) I'm trying to…
Since yesterday (11/23) I'm trying to buy a ticket. The offer appears and at the end of the process the system says the offer is not available anymore and offers some options. None of them work either. So, this is misleading advertisement!
Reply from Decolar.com
Hi Marcia, how are you?
Due to the availability for sales being offered by our suppliers our website and application is constantly updated. When there is no more available rate, it informs other options, where new conditions are presented to the customer.
The rates are dynamic and subject to change at any time and without prior notice according to the terms and conditions of purchase presented on the site.
Best regards,
Customer Relationship Team
Due to the availability for sales being offered by our suppliers our website and application is constantly updated. When there is no more available rate, it informs other options, where new conditions are presented to the customer.
The rates are dynamic and subject to change at any time and without prior notice according to the terms and conditions of purchase presented on the site.
Best regards,
Customer Relationship Team
I like it very much
I like it very much
I Do recommend to my friends and relatives
I did a phone purchase during black friday holidays and I had a very fast replay